User manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference
555-230-890
Issue 3
June 1999
Console Operations
20Feature Operation
The following is a typical scenario for answering overflow attendant console calls
from a backup telephone:
1. The Calls Waiting In Queue threshold is reached.
■ The backup telephones beep and will beep every 10 seconds until
the calls in queue go below the threshold or you shut the ringer off
by pressing the
RINGER CUTOFF button.
■ The Queue Calls lamp starts flashing.
■ If calls remain in the queue for 15 seconds, the Queue Time lamp
starts flashing.
2. Press either the
QUEUE CALLS or QUEUE TIME button.
■ The display shows how long the calls have been waiting in queue
and how may calls are in queue:
3. To answer the first call in queue, dial the Trunk Answer Any Station
feature access code _____ or press the automatic dialing button
administered with that feature access code.
4. When finished with the call, hang up.
In addition to answering overflow calls, you can use the backup telephones in a
hospitality environment to handle guest requests such as wakeup calls. To do this,
the following feature buttons must be administered on the backup telephone(s):
■ Automatic Wakeup
■ Check-In
■ Check-Out
■ Do Not Disturb Extension
■ Night Service (a NIGHT button can be assigned on only one backup
telephone)
■ Busy indicators for the attendant console and the other backup telephones.
Busy Verification
The Busy Verification feature allows attendants and backup telephone users to
make test calls to see if a trunk is actually busy or out of service.
To use the Busy Verification feature, perform the following:
1. At the attendant console or a backup telephone, press the
BUSY VERIFY
button.
OPERATOR Qtime 00:24 calls:5
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