INTUITY™ Multimedia Messaging User’s Guide 585-310-748 Comcode 107889354 Issue 2 January 1997
Copyright 1996, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Contents Page iii Contents Contents iii Important Numbers and Codes for Your Messaging System vii ■ Welcome 1 ■ Call Your Mailbox 3 ■ Get Around in Your Mailbox 4 Voice Prompts and Help 4 Basic Commands 5 ■ Change Your Password 6 ■ Record Your Name 7 ■ Record a Greeting for Callers 8 ■ Recording Your Basic Greeting ■ ■ 8 Recording a Special Greeting for Voice/Fax Messages 9 Recording a Special Gre
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Contents Page iv Sending a Multimedia Message by Forwarding E-Mail and Attached Files 22 Enhanced Delivery Options 23 ■ Leave a Message When a User Doesn’t Answer 25 ■ Set Fax/E-Mail Print Options 27 Selecting Autoprint/Autodelete (Optional) ■ ■ Create Mailing Lists ■ 30 Scanning List Summaries 31 Reviewing and Modifying a List 31 Set the Message Medium You Want to Get First Create and Use Multiple Personal Gre
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Contents Page v ■ Set Addressing Options Addressing a Message Before Recording It ■ Leave Messages with the Guest Password Leaving a Guest Password Message ■ Tips and Highlights General Message Handling Getting Messages ■ 53 53 55 55 57 57 57 Leaving Messages When No One Answers 60 Mailing Messages 60 Terms and Concepts 63 Index IN-1
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Contents Page vi
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Important Numbers and Codes for Your Messaging System Page vii Important Numbers and Codes for Your Messaging System This page lists the primary numbers and codes you need to use your multimedia messaging system effectively. If the blanks on this page have not been completed, call your system administrator for the proper codes/numbers.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Important Numbers and Codes for Your Messaging System ■ Issue 2 January 1997 Page viii Available options for joined mailboxes (marked with X): AUDIX to E-mail Options Lotus to E-mail Options ❑ Link ❑ Link ❑ Copy headers only ❑ Copy headers only ❑ Transfer ❑ Transfer ❑ Unread only ❑ Unread only ❑ Remove old copies ❑ Remove old copies ❑ Propagate expirations ■ Current large list extensions: List Extension Description _____________ ______
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Welcome Page 1 Welcome With the INTUITYTM AUDIX® messaging system, you have the following capabilities using your telephone: Call Answering The system answers calls when you can’t. Callers may then leave messages in your “mailbox.” Later, you can access your mailbox to get those messages. Voice Mail You can record voice messages in advance and send them to the mailboxes of other users without actually calling their telephones.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Welcome Lucent INTUITY Message Manager Page 2 Lucent INTUITY Message Manager is a WindowsTM-based interface to AUDIX that runs on your P.C.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Call Your Mailbox Issue 2 January 1997 Page 3 Call Your Mailbox Your mailbox stores incoming and outgoing voice, fax, e-mail, or multimedia messages and headers. Your mailbox stores messages by their status (see Figure 1). Figure 1. Your Voice Mailbox To call the first time, pick up your phone and enter: 1. Your system-access number. 2. Your extension, followed by # . 3. Your default password, followed by # .
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Get Around in Your Mailbox Page 4 Get Around in Your Mailbox When you call your mailbox and login, you reach the Main Menu. The Main Menu is also referred to as the Activity Menu. MAIN MENU OPTIONS 1 Record and send messages Create, address, and select delivery options for mail messages. 2 Get messages Listen to, respond to, print, and delete messages.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Get Around in Your Mailbox Page 5 Basic Commands Touch-Tone Keys * * * * * * * * * * * 4 (or 7 (or 9 (or * * 6 (or 9 (or * * * Command H ) Help R ) Return to Main Menu W) * * * * Wait N ) Look up number/name X ) Exit system Transfer call to operator 0 3 (or * * 8 (or 4 (or 8 (or * 7 * * (or D ) * * * * T Delete U ) Undelete H ) Hold message in category ) * * Transfer out R )
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Change Your Password Page 6 Change Your Password Your system administrator establishes your default password. Change this password immediately after you login the first time. To change your password: 1. Press 5 4 from the Main Menu. 2. Enter the new password (up to 15 digits), followed by 3. Re-enter the new password again, followed by # # . .
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record Your Name Page 7 Record Your Name Record your name to replace the system greeting for your mailbox. Callers hear your voice and feel comfortable they have reached the right person. To record your name: 1. Press 5 2. Press 1 5 from the Main Menu. Speak your name after the tone. to stop. 3. (Optional): One of the following: Re-record. 1 2 4. # 3 Play back. to approve.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record a Greeting for Callers Page 8 Record a Greeting for Callers When you don’t answer your telephone, the system works just like an answering machine. The system sends the call to your mailbox. Then, the caller either hears a system greeting or a greeting you’ve recorded. You can record and store several personal greetings, each for a specific situation.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record a Greeting for Callers Page 9 Stop/ continue recording Personal greeting administration Listen to greeting Delete If greeting not recorded Record greeting Record Greeting greeting number Scan greetings Activate greeting Playback Approve Review status If greeting recorded Not active Active Play Re-record Activate previously recorded greetings Delete Approve 4pgchrec LJK 032696 Figure 4.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Record a Greeting for Callers Issue 2 January 1997 Page 10 Recording a Special Greeting for a Personal Fax Extension If you receive frequent faxes, your system administrator may set up a second fax-only extension, your personal fax extension. In this case, your greeting should tell callers how to send a fax to your fax extension. Example: “This is Diane Downer. I’m unable to take your call; please leave a message at the tone.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Get Messages You’ve Received Page 11 Get Messages You’ve Received You can listen to: ■ Message headers, which tell you: — Message type(s) — voice, fax, e-mail, and/or binary file — Who sent the message — When the message was sent and how big it is ■ Voice messages ■ E-Mail messages. See ‘‘How the System Interprets Text/E-Mail’’ on page 45.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Get Messages You’ve Received Page 12 If someone sends you a message with two or more components of the same media, the system tells you that some components couldn’t be delivered. In this case, contact the sender to find out what you failed to receive. 2. Press any of the following: Listen to the voice or e-mail message, if any. Press rewind and listen from the start.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Get Messages You’ve Received Page 13 c. Press # to send, or enter a delivery option, then press Delivery Options’’ on page 23. # . See ‘‘Enhanced NOTE: The components of a response or message you forward always have the following sequence: Voice Fax E-Mail File The system puts the message components in this sequence even if the original sequence was different. Acting on a Message 4. Press one of the following:.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Get Messages You’ve Received Page 14 Call sender Listen to message Yes Reply to sender by voice mail Respond Attach original No Log into mailbox Get messages Listen to message header Skip to next category Replay header Skip to next header Record message Forward with comment at beginning Forward with comment at end Record a new message Hold message in current category Print to default fax machine Delete Print fax and e-m
INTUITY Multimedia Messaging User’s Guide 585-310-748 Get Messages You’ve Received Issue 2 January 1997 Page 15 Handling a Call When You Hear Fax Tones You may answer your phone and hear fax tones. Fax tones indicate someone’s trying to send you a fax. In this case, you must manually transfer the call to your mailbox. To transfer the call to your mailbox, do the following (marked with an X): Option One ____ 1. Press TRANSFER on your telephone. 2. Enter the Transfer into Mailbox code. 3.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Get Messages You’ve Received Page 16 4. Select one of the following options: Print to your default fax machine. Press # . Important. You must already have selected and set up your default fax printer. See ‘‘Set Fax/E-Mail Print Options’’ on page 27. Print to the fax machine attached to your phone. Press Print to a fax machine you specify Enter the fax print prefix and the fax machine’s extension/phone number. 6 * .
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Get Messages You’ve Received Page 17 a. Connect the fax modem to the computer with a serial cable (if you’re using an external modem). b. Connect your telephone wall jack to the modem jack marked “Line.” c. Connect the telephone set to the modem jack marked “Phone.” d. Disable the ANSWER ON (number of rings) and/or AUTOMATIC RECEIVE options in your fax-software dialogue. e. Enable the MANUAL RECEIVE in your fax-software dialogue.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record and Send Messages Page 18 Record and Send Messages Sending voice, fax, voice-fax, and voice-e-mail messages from your mailbox are similar tasks, but there are important differences: ■ You can record and send a voice message from any telephone. ■ You can send a fax or voice-fax message from any telephone attached to a fax machine.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record and Send Messages Page 19 Sending a Voice or Voice-Fax Message NOTE: This procedure says to record the message, then address it. For an alternative sequence, see ‘‘Addressing a Message Before Recording It’’ on page 53. 1. Press 1 from the Main Menu. 2. Record your voice message at the tone. (Optional): To edit, press one of the following: Pause. Press 1 2 3 * D 3. Press 1 again to continue recording. Play back.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record and Send Messages 5. Press # Page 20 to approve the address. 6. (Optional): To attach a fax, press 5 . This option works only if you are using a phone attached to a fax machine. 7. Press # to send. Or, enter other options, and press Delivery Options’’ on page 23. # to send. See ‘‘Enhanced 8. If attaching a fax, do the following: a. Load the document into the fax machine. b. Press START on the fax machine.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record and Send Messages Page 21 Sending a Fax-Only Message To send a fax-only message from a telephone that is attached to a fax machine: 1. Press 1 from the Main Menu. 2. Press # to bypass voice recording. 3. Address the message. (See Step 4 in‘‘Sending a Voice or Voice-Fax Message’’ on page 19.) 4. Press # to approve addresses. 5. Load the document into the fax machine. 6. Press # to send.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record and Send Messages Page 22 Sending a Multimedia Message by Forwarding E-Mail and Attached Files You can send e-mail and/or an attached file to your own phone mailbox and then forward it. However, you must record a voice message when you forward e-mail or an attached file. You may also attach a fax. 1. From your e-mail mailbox or from Message Manager, send an e-mail and/or attached file message to your own phone mailbox. 2.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record and Send Messages Page 23 Enhanced Delivery Options When you have created/addressed a message and are ready to send, several delivery options are available. Select any of the following: 0 Review delivery options 1 Make your message private. (Press 1 again to undo.) NOTE: The person receiving a private message can’t forward it. NOTE: The system cannot deliver a private message to an e-mail user.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Record and Send Messages Log into mailbox Page 24 Approve Options Create a message Address the message If attaching a fax, press START on fax machine and hang up Private Priority Enter Schedule Enter delivery Hour Minutes A.M. : File a copy Deliver at next occurrence Enter Enter Month Day P.M. Attach a fax Figure 7. Enhanced Call Delivery5 5. The bold line in this figure shows the simplest, most direct path.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Leave a Message When a User Doesn’t Answer Page 25 Leave a Message When a User Doesn’t Answer If you call a user who doesn’t answer, your call goes to the user’s mailbox. At this point, you have several options for making full and efficient use of the system. When you hear the user’s mailbox greeting, do any of the following: 1.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Leave a Message When a User Doesn’t Answer Page 26 Before or after leaving a message, you can transfer to another extension. To transfer to another extension: a. Press * T( * 8 ). b. Enter the extension. c. Press # . NOTE: If you record a message and either hang up or go to another option, the system automatically delivers your message to the person you are calling.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Set Fax/E-Mail Print Options Issue 2 January 1997 Page 27 Set Fax/E-Mail Print Options To print faxes and e-mail to the same fax machine each time, select the telephone number of a fax machine as your default fax print number. To select your default fax/e-mail print number: 1. Press 5 2. Press 1 3 from the Main Menu. to select the default fax print number. 3. Enter the fax print prefix number and the default fax print number.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Set Fax/E-Mail Print Options Issue 2 January 1997 Page 28 Selecting Autoprint/Autodelete (Optional) To have your faxes print automatically to the default fax machine, do the following: NOTE: Autoprint includes e-mail if the e-mail is included in the same message as a fax. 1. Press 5 2. Press 9 3 from the Main Menu. ( Y ) to turn autoprint on. Press 6 ( N ) to turn autoprint off. 3.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Create Mailing Lists Page 29 Create Mailing Lists A mailing list is a list of users to whom you might send a message simultaneously. A mailing list can save you a lot of time if you periodically send messages to the same group or groups of people. 1. Press 5 1 1 from the Main Menu. 2. Enter the list ID (up to six letters or digits) and press # . 3. Press one of the following: 1 Make the list private.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Create Mailing Lists Log into mailbox Page 30 Create list Enter List ID Public Review list members Summary of all lists Listen to list ID Review/ modify list Enter Owner Extension Approve Enter Extension Enter Name Personal options admin. List admin.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Create Mailing Lists Page 31 Scanning List Summaries 1. Press 5 1 2 from the Main Menu. 2. Listen to the list summary. 3. Press any of the following: Skip to next list. # * D (* 3 ) Delete the entire list. Review/modify list members. See ‘‘Reviewing and Modifying a List’’ on page 31. 0 Reviewing and Modifying a List 1. Press 5 1 3 from the Main Menu. 2. Enter the list owner’s extension and press press # .) 3.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Set the Message Medium You Want to Get First Issue 2 January 1997 Page 32 Set the Message Medium You Want to Get First You can set your mailbox so that the first messages you get over the telephone are in a specific medium. Thus, if you specify faxes as your preferred medium, you get all new faxes before any new voice messages, e-mail messages, or binary files. You also get all old faxes before any old messages in other media.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Create and Use Multiple Personal Greetings Issue 2 January 1997 Page 33 Create and Use Multiple Personal Greetings After you have recorded several personal greetings, you may want to assign those greetings to specific types of incoming calls.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Create and Use Multiple Personal Greetings Issue 2 January 1997 Page 34 Defining Call Types the First Time 1. Press 3 4 from the Main Menu. 2. Press one of the following: 1 Differentiate internal/external calls. 2 Differentiate busy/no-answer calls. 3. Press one of the following: 3 Differentiate out-of-hours calls. 4 Make no distinction between prime time and out-of-hours calls. Changing Call Types 1. Press 3 4 from the Main Menu. 2.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Create and Use Multiple Personal Greetings 3 Use the greeting for external (or no-answer) calls. 4 Use the greeting for out-of-hours calls. 5 Use a single greeting for all calls (negate call-type definition). 6. Press # 7. Press * Issue 2 January 1997 Page 35 to approve. R (* 7 ) to return to the Main Menu.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Create and Use Multiple Personal Greetings Scanning All Greetings 1. Press 3 2 from the Main Menu. 2. Listen to the status of the first greeting. 3. Press any combination of the following: 0 Listen to a greeting. 1 Re-record a greeting. * D (* 3 ) Delete and skip to the next greeting. 2 Return to the previous greeting. # Save and skip to the next greeting. 4. Press * # to quit scanning.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Create and Use Multiple Personal Greetings DEF 3 Page 37 Create Personal Greetings Listen to greetings Oper 0 Change or create greetings 1 Enter greeting number and speak new greeting Stop/continue Play back Delete Approve/save 1 23 3 or D # Use 1 for all calls Scan greetings If call types have been administered ABC 2 Activate greetings DEF 3 Administer call types GHI 4 Enter greeting number If call types have b
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Check and Reuse Outgoing or Filed Messages Page 38 Check and Reuse Outgoing or Filed Messages After you’ve sent a message, it progresses through a series of status categories. These categories are:: Undelivered Not yet sent because it’s scheduled for future delivery. You can listen to, re-address, and re-record the message prior to delivery. Delivered Delivered but not yet listened to. Accessed Delivered and listened to.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Check and Reuse Outgoing or Filed Messages Page 39 3. Press any or none of the following: 0 Listen to the message. 1 Modify/re-send modified messages. 2 3 * D 2 2 Play back the message header. (* 3 ) Delete and skip to the next message. Return to previous messages. Save and skip to the next message. # * Skip to the next message category.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Check and Reuse Outgoing or Filed Messages Page 40 c. Change delivery times or options. Tips You can change/re-send three types of outgoing messages: ■ Undelivered (scheduled for future delivery) ■ Undeliverable (incorrect address or recipient’s mailbox is full) ■ Filed Press # # to re-send an undelivered message to the original recipient only.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Create a Personal Directory Page 41 Create a Personal Directory You can create a personal directory of abbreviated names (aliases) for frequently used addresses. Essentially, it’s a sophisticated speed-dialing feature. NOTE: You must be addressing by name * A (* 2 ) to use an alias as an address. Creating and Appending a Directory 1. Press 5 2 1 from the Main Menu. 2. Enter an address and press # .
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Create a Personal Directory Page 42 Reviewing and Deleting Entries from a Directory 1. Press 5 from the Main Menu. 2 2. Press: ■ 2 to review all aliases. While listening to each entry, press: Skip to the next alias. # (* Delete. D 2 2 Return to the previous alias. # # Stop reviewing. ■ 3 3 ) * to review specific aliases: a. Enter an alias to review and press # . b. Listen to the corresponding address. c.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 How to Use Directory Assistance Page 43 How to Use Directory Assistance If you know the name of a person, you can use directory assistance to find that person’s extension. If you know the extension, you can use directory assistance to find the name of the person with that extension. 1. Press * * N (* * 6 ) from anywhere in the system. 2.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Scan/Print Messages Quickly Issue 2 January 1997 Page 44 Scan/Print Messages Quickly The autoscan option lets you get messages automatically with just 2 button presses. Autoscan is useful for car telephone users because it requires fewer button presses. The autoscan option also lets you print all new faxes (and e-mail messages, if included with a fax).
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 How the System Interprets Text/E-Mail Page 45 How the System Interprets Text/E-Mail Your system changes e-mail into speech so you can listen to it. The system follows certain rules to make these changes. Therefore, some parts of an e-mail message may sound odd because of the way the system interprets it. The following list explains what things might sound odd.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 How the System Interprets Text/E-Mail Fractions and Decimals The system recognizes a slash (/) with a number before and after it as a fraction. For example, for 1/3, the system says “one third.” The system also recognizes decimal points. For example, for 2.50, the system says “two point five zero.” Punctuation1 The system ignores most punctuation, including the following: 1.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 How the System Interprets Text/E-Mail Spoken symbols Other special characters The system pronounces some symbols as follows: ■ ampersand (&) as “and” ■ plus sign (+) as “plus sign” ■ equals sign (=) as “equals sign” ■ greater than (>) as “greater than sign” ■ less than (<) as “less than sign” ■ percent sign (%) as “percent sign” ■ dollar sign ($) as “dollar sign,” or “dollars” when followed by numbers ■ at sign (@
INTUITY Multimedia Messaging User’s Guide 585-310-748 How the System Interprets Text/E-Mail Issue 2 January 1997 Page 48 Rules for Creating Text Messages You Send to Phone Mailboxes Because of the way the system interprets text, use the following rules when sending text messages to users who might listen to, not read, them: 1. Use capital letters only at the beginning of a sentence or for very common all-capital abbreviations. 2. Do not use abbreviations, if possible. 3.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Joined Telephone and E-Mail Mailboxes Page 49 Joined Telephone and E-Mail Mailboxes You may have an e-mail mailbox, such as Lotus Notes or Lotus cc:Mail mailbox, that is joined to your telephone mailbox.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Joined Telephone and E-Mail Mailboxes Transfer Transfers any new message in AUDIX to your e-mail mailbox. The message is then deleted from your AUDIX mailbox. If you use this option, you should use only your e-mail mailbox to get messages because they won’t be available over the telephone. ! CAUTION: This option deletes all messages from your AUDIX mailbox.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Joined Telephone and E-Mail Mailboxes Remove old copies Deletes a linked AUDIX message from the e-mail mailbox after the number of days you specify. However, the message stays in your AUDIX mailbox until you manually delete it or it expires. Propagate expirations This option deletes a linked or copied message from the e-mail mailbox when the message storage time expires in AUDIX.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Joined Telephone and E-Mail Mailboxes Remove old copies Page 52 Deletes a linked e-mail message from the AUDIX mailbox after the number of days you specify. However, the message stays in your e-mail mailbox until you manually delete it or it expires. NOTE: High priority e-mail messages retain their priority status in AUDIX. Medium priority messages don’t.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Set Addressing Options Page 53 Set Addressing Options You can address a message before you record it. To set this addressing sequence: 1. Log into your mailbox. 2. Press 5 3. Press 6 from the Main Menu. . You hear the prompt, “Address before record turned on/off.” 4. Press 1 to change the setting.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Set Addressing Options Page 54 Add addresses or lists Log into mailbox Enter Address Approve Record message Enter Enter Send message Review lists Enter List ID Add more addresses or lists Approve Enter more addresses Delete addresses Approve Send Delivery Options If attaching a fax (delivery options), press START on fax machine and hang up. 4sendmsg CJL 032696 Figure 15.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Leave Messages with the Guest Password Page 55 Leave Messages with the Guest Password You can access a user’s mailbox by dialing your messaging system number, entering the user’s extension, and entering the system-wide guest password. You can leave a message for that user, but you can’t listen to other messages in that user’s mailbox..
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Leave Messages with the Guest Password Page 56 If sending a fax only Dial the system number Hang up Approve Enter Extension If attaching a fax, press START on fax machine Enter Guest password Speak message Approve Stop/continue recording Private Review Priority Delete Attach a fax 4gustpas CJL 032796 Figure 16. Guest Password Operation11 11. The bold line in this figure shows the simplest, most direct path.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Tips and Highlights Page 57 Tips and Highlights General Message Handling Log in quickly From your telephone, dial the system extension, press # (you don’t need to enter your extension), and enter your password. Log in from a system telephone From any telephone connected to your company’s system, dial the system extension, then enter your extension and password.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Tips and Highlights Page 58 Scan messages quickly You can automatically play all your messages by pressing just two buttons, 7 plus either 1 to scan messages and headers, 2 to scan headers only, or 3 to scan messages only. Scanning is especially useful with a car telephone. Print all new faxes at one time You can automatically print all new faxes by pressing just two buttons, 7 and 4 .
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Tips and Highlights Page 59 Record a greeting that tells people about sending faxes Let people know how to take advantage of your fax messaging capability. Record a greeting that tells them to simply press START on their fax machine to send you a fax.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Tips and Highlights Page 60 Leaving Messages When No One Answers Use playback and record controls To listen to and edit the messages you leave when there’s no answer, you have many controls. Bypass greetings and record immediately You don’t have to listen to another user’s call answer greeting. You can, instead, press 1 to bypass the greeting and begin recording immediately.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Tips and Highlights Page 61 Use mailing lists Create a mailing list of extensions. Then send your message to one destination—the mailing list. All extensions in the list receive the message. You can also forward messages to a mailing list. Send a fax to a group of people at once Don’t stand at the fax machine sending the same fax over and over. Instead, send the fax simultaneously to as many people as you wish.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Tips and Highlights Page 62 Attach a fax to a message Send a voice-fax message and explain in the voice portion what the attached fax contains. To do this, call your mailbox from a phone attached to a fax machine. Next, record and address your message, press 5 , # , and START on the fax machine, and hang up. Send a message to an e-mail-only user Record voice messages and address them to e-mail users.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Terms and Concepts Page 63 Terms and Concepts Autodelete An option (on/off) with which you decide whether the system automatically deletes faxes and e-mail from your mailbox after they are autoprinted to the default fax printer. Autoprint An option (on/off) with which you decide whether the system automatically sends faxes to a default fax printer.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Terms and Concepts Header Page 64 A summary of an incoming voice, fax, e-mail, or multimedia message (equivalent to a return address and postmark on a letter). It may include the length of a voice component in minutes and/or seconds, the length of an e-mail component in minutes and/or seconds, a page count for the fax component, and the size of a binary file in kilobytes.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Terms and Concepts Preferred medium Page 65 The message medium you want to get first when you access messages. Thus, if you specify faxes as your preferred medium, you get all new faxes before any new voice messages, e-mail messages, or binary files. You also get all old faxes before any old messages in other media. The preferred medium you set also applies to multimedia messages whose primary medium matches the one you set.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Terms and Concepts Issue 2 January 1997 Page 66
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Index Page IN-1 Index A IN abbreviated addresses see personal directory activity menu see main menu, 4 address alternate between name/number addressing , 5 before recording , 53 changing sequence, 53 creating a personal directory mailing list command , 5 addressing a message, 19 aliases see personal directory alternate name/number addressing command , 5 announcements see voice prompts attached fax machine printing , 16 attached
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Index Page IN-2 E e-mail messages how interpreted , 45 integration overview, 2 listening to e-mail, 45 options for integration, 49 polling for updates, 52 printing , 15 priority messages, 52 rules for creating , 48 sending , 18 sending to a computer, 16 enhanced lists, 19 erase command see delete command exit command , 5 expirations option AUDIX-to-e-mail, 51 F fax messages attaching to voice messages, 20 fax print prefix, 16 pr
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Index Page IN-3 integrated messaging copy headers option, 49 e-mail-to AUDIX, 51 expirations option, 51 link option, 49 e-mail-to AUDIX, 51 overview, 2 polling for updates, 52 priority messages, 52 remove old copies option, 51 e-mail-to AUDIX, 52 transfer option, 50 e-mail-to AUDIX, 51 unread only option, 50 e-mail-to AUDIX, 51 integrated messaging options, 49 J joined mailboxes, 49 definition, 2 jump ahead command see skip forwa
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Index Page IN-4 M mailbox access, 3 definition, 3 integrated mailboxes, 49 polling for e-mail updates, 52 types of messages, 3 mailing list creating , 29 sending to, 19 mailing list command , 5 mailing messages see sending messages mailing voice/fax messages see sending messages main menu access, 5 definition, 4 options, 4 return to, 5 return to command , 4 making mailing lists see creating mailing lists Message Manager, 2 messag
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Index Page IN-5 P personal directory creating , 41 play messages faster see increase speed command jump ahead see skip forward command jump backsee skip backward command louder see increase volume command slower see decrease speed command softer see decrease volume command prefix fax print, 16 printing print all messages, 44 printing faxes/e-mail, 15 printing to attached fax machine, 16 default fax machine, 16 fax machine you spe
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Index Page IN-6 skip forward command , 5 skipping voice prompts, 4 slow down command see decrease speed command softer command see decrease volume command speed up command see increase speed command spoken e-mail, 45 system access, 3 system help , 4 T text messages see e-mail messages transfer option AUDIX-to-e-mail, 50 e-mail-to AUDIX, 51 transfer out of system command , 5 transfer to operator command , 5 transferring faxes to y
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Intuity Messaging Solutions Release 4, Phase 2 Books Page 7 INTUITY Messaging Solutions Release 4, Phase 2 Books NOTE: Guidebuilder is cancelled until later in 1997. Current as of January 22, 1997 . Title, Document No. Comcode Issue No.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Intuity Messaging Solutions Release 4, Phase 2 Books Page 8 Title, Document No. Comcode Issue No. Brief Description INTUITY™ Messaging Solutions Release 4 Change Description and Upgrade Planning , 585-310-607 107889248 2 Contains a high-level description of the process for upgrading from the INTUITY AUDIX R2.0 and R3.0 systems to the Lucent INTUITY Messaging Solutions R4 system.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Intuity Messaging Solutions Release 4, Phase 2 Books Title, Document No. Comcode Issue No. Page 9 Brief Description Maintenance INTUITY™ Messaging Solutions Release 4 MAP/40 and MAP/40s Maintenance, 585-310-171 107889297 2 Contains information for troubleshooting and diagnosing problems associated with the MAP/40 and MAP/40s hardware.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Intuity Messaging Solutions Release 4, Phase 2 Books Page 10 Title, Document No. Comcode Issue No.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Intuity Messaging Solutions Release 4, Phase 2 Books Title, Document No. Comcode Issue No.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Intuity Messaging Solutions Release 4, Phase 2 Books Page 12 Title, Document No. Comcode Issue No. Brief Description AMIS Analog Networking , 585-300-512 107643330 6 Includes an overview and feature description, and procedures for administering AMIS Analog Networking on INTUITY AUDIX R2, R3.2, and R3.2 systems, AUDIX R1, and DEFINITY AUDIX R2, R3, R3.1, and R3.2 systems.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Issue 2 January 1997 Intuity Messaging Solutions Release 4, Phase 2 Books Page 13 Title, Document No. Comcode Issue No. Brief Description Multiple Personal Greetings Quick Reference, 585-300-705 107419251 5 Summarizes procedures for using the multiple personal greetings feature. One package includes 150 quick- reference guides Voice Messaging Outcalling Quick Reference, 585-300-706 107307365 1 Summarizes the use of the outcalling feature.
INTUITY Multimedia Messaging User’s Guide 585-310-748 Intuity Messaging Solutions Release 4, Phase 2 Books Issue 2 January 1997 Page 14
