DEFINITY® Enterprise Communications Server (ECS) Release 5 8403 Voice Terminal User’s Guide 555-230-761 Comcode 107983496 Issue 2 March 1997
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Lucent Technologies BCS Publications Center P.O.
Contents Your 8403 Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 How to Use the Feature Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to Use the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your 8403 Voice Terminal The 8403 voice terminal has an innovative design to make it easy to use the many features of the DEFINITY® Communications System Generic 1 and Generic 3, the DEFINITY® Enterprise Communications Server (ECS) Release 5, and System 75. Familiarize yourself with your 8403 voice terminal, shown in Figures 1 and 2 and explained on the following pages.
Handset Volume control button Feature Directory Transfer button a b c Feature button 3 Call appearance buttons c Conference button Test button Message light Volume Feature Transfer Drop button 1 GHI Mute button Speaker button Test Conf Mute Drop Speaker Hold 4 ABC DEF JKL MNO 2 5 PQRS TUV * O 7 8 3 6 LINE Line jack (on back of voice terminal) WXYZ 9 # Dial pad Speakerphone/ headset adapter jack (on back of voice terminal) Hold/Ring button Handset jack Figure 2.
Feature Directory A quick reference list of 12 voice features (F1 through F9, F*, F0, and F#) available on your voice terminal. For directions on using your Feature Directory, see “How to Use the Feature Directory” later in this guide. Handset A handset is provided for placing and receiving calls. (The handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) before you can use a feature. Handset jack This jack is for connecting a handset to your voice terminal.
Volume control button only For adjusting the volume of the following: • The one-way speaker when a call is in progress using the speaker • The handset receiver level while a call is in progress using the handset • The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active Note: When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off.
A Quick Look at the Features Below is a listing of many commonly used features and a description of how to use them. Note: You will have the Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer features. In addition, you may be able to use the speaker on your voice terminal and many of the other features listed here; your system manager can advise you. Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and easy dialing.
Message Your Message light goes on when a caller has left a message for you. You can then follow your system manager’s local message retrieval procedures to get your message. Mute Turns off the microphone of the handset. Use when you want to confer with someone in the room with you, but you do not want the other party on the call to hear your conversation. Priority Calling Allows you to call an extension with a distinctive 3-burst ring to indicate your call requires immediate attention.
How to Use the Feature Directory The Feature Directory, shown in Figure 3, provides a convenient quick reference list for 12 features. Press Feature then dialpad button. F 1 F 7 F 2 F 8 F 3 F 9 F 4 F F 5 F 0 F 6 a F # * b c Figure 3. The 8403 Feature Directory If the entries for any of the Feature Directory positions are blank, your system manager may assign features to them.
How to Use the Features Special Instructions Use the following special instructions for operating your voice terminal. • The first time you use the voice feature procedures that appear in the next section Voice Feature Procedures, you will need to obtain the following information from your system manager: ➤ Your system manager may assign features to your Feature Directory. To the right of each feature name in this section is a box.
Troubleshooting (Later in This Guide) Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal. Quick Reference Lists (At the Back of This Guide) At the back of this guide is a set of quick reference lists. Use them to record your feature access codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant extensions.
Voice Feature Procedures The procedures which appear in this section give short, step-by-step instructions for using each feature. For your convenience, these features are listed alphabetically. Abbreviated Dialing (AD) Note: In order to use this feature, your system manager must first assign Abbreviated Dialing buttons to your Feature Directory. If you hear the intercept tone while programming, start over from the beginning.
To program or reprogram a personal list item 1 On a separate sheet of paper, write the outside numbers, extensions, and/or feature access codes you want to program as items on your personal list(s). Note: Each phone number or feature access code is stored as a separate item. 2 While off-hook, dial the Abbreviated Dialing Program access code _______ [dial tone]. 3 Dial the Personal List number (1, 2, or 3) [dial tone] 4 Dial the list item (1, 2, 3...
Automatic Callback To automatically place 1 Press Feature (while off hook), then the Automatic Callback another call to an extension entry number (or * or #) during call attempt that was busy, did not answer, [confirmation tone] or returned a call waiting or dial the Automatic Callback access code _______ ringback tone (while off-hook) [dial tone] 2 Hang up • You will get a 3-burst priority ring when both you and the called extension are idle 3 Lift the handset when you hear priority ring • A call is au
To cancel Call Forwarding 1 Press Feature (while off-hook), then the Call Forward entry number (or * or #) [dial tone] or dial the Call Forward cancel code __________ (while off-hook) [confirmation tone] • Your calls will now ring at your own voice terminal Call Park To park a call at your 1 Press Transfer [dial tone] extension (for retrieval at any 2 Dial the Call Park access code __________ extension) [confirmation tone] 3 Press • Transfer again Call is parked at your extension 4 Hang up To ret
Call Pickup To answer a call placed to a 1 Press Feature (while off-hook), then the Call Pickup entry member of your pickup group number (or * or #) when your voice terminal is or dial the Call Pickup access code __________ idle (while off-hook) • You are connected to the ringing call To pick up a call when you are 1 Press Hold already active on another call • Present call is put on hold Note: Depending on how • Green light next to the held call flutters your system is administered, you may not be able to
To add a call you’ve put on hold to another call you’re connected to 1 Press Conf [dial tone] • Held call light continues to flutter; current call appearance light also flutters • You are given a new call appearance 2 Press call appearance button of call on hold (first call) 3 Press • Conf again All parties are now connected To drop the last party added to 1 Press Drop a conference call • Last party you added is dropped • You remain connected to other parties Note: Parties other than the last
Hold ✔ To keep a call on hold while 1 Press Hold you answer another call, make • Green light next to held call flutters; you may hang up if a call, or perform some other you wish task Note: The light next to Note: If you put a conference call on hold, the other parties Feature must be off. remain connected.
Leave Word Calling (LWC) Y To leave a message after 1 Press Feature , then the Leave Word Calling entry number (or dialing an extension (when * or #) [confirmation tone] your call is not answered, you • Message light goes on at called voice terminal hear a coverage or busy tone, (if so equipped) or you have been put on hold) To leave a message without ringing an extension 1 Press Feature , then the Leave Word Calling entry number (or * or #) or dial the Leave Word Calling access code __________ [dial t
Mute ✔ Note: The Mute feature affects only the microphone associated with the handset. This feature has no effect on an external speakerphone attached to your voice terminal.
Select Ring (and Ringer Volume) To select a personalized ring 1 While on-hook, press ✔ Feature , and then press Feature blinks during the Select Ring Hold • Red light next to process • Voice terminal plays the current ringing pattern 2 Press Hold again to hear the next ringing pattern Note: There are eight different patterns; the cycle repeats after the last pattern.
Send All Calls Y To send all calls (except 1 Press Feature (while on-hook), then the Send All Calls entry priority calls) immediately to number (or * or #) coverage (only if your system or dial the Send All Calls access code __________ manager has provided a (while off-hook) [confirmation tone] coverage path for your Note: When a call comes to your extension, the call activity extension) light will flutter and you may hear a ring-ping tone (half ring) indicating that the call has been sent to coverage.
To change from handset to speaker To end a call while the speaker is active 1 While handset is off-hook, press Speaker • Red lights next to • You can now hang up handset and call will remain active on the speaker. However, in order to talk to other party, you must use the handset again.
Transfer ✔ To send present call to another 1 Press Transfer [dial tone] extension or outside number • Present call is put on hold, and the green light next to the held call flutters • You are given a new call appearance 2 Dial the number to which the call is to be transferred [ringback tone] • Remain on the line and announce the call; if there is no answer or the line is busy, return to the held call by pressing its call appearance button 3 Press • Transfer again Call is sent to the dialed extensio
Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones • 1 ring — A call from another extension. • 2 rings — A call from outside or from the attendant. • 3 rings — A priority call from another extension, or from an Automatic Callback call you placed.
Troubleshooting Problem A feature doesn’t work as noted in this guide. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your voice terminal. 4 You may have an older version of System 75; thus, some features may operate differently from the procedures described in this guide.
Problem Solution The telephone doesn’t ring. 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from another extension to your extension. 4 Test the ringer by pressing the left or right side of the Volume button while the handset is on-hook and the speaker is off. 5 Check the line cord to make certain it is securely connected at both ends. 6 If there is still a problem, see your system manager. The lights do not go on next to the buttons.
Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. call appearance A button used exclusively to place or receive calls.
access these features by pressing Feature and then an entry number (1 through 9, 0, or the * or # key). The directory has a surface that you can write or type on so that you can write or type the features assigned to each Feature Directory position (F1 through F9, F*, F0, or F#). group list One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager.
switch The device that makes connections for all voice and data calls for a network, and which contains software for features. Also known as a system or switching system. Your switch is either a DEFINITY Communications System Generic 1 or Generic 3, a DEFINITY Enterprise Communications Server (ECS), Release 5, or a System 75. switchhook The button under the handset in the cradle of the voice terminal. system list One of the four types of Abbreviated Dialing lists; programmable only by the system manager.
Blind Perf Quick Reference Lists FEATURE ACCESS CODES Feature Code ABBREVIATED DIALING List 1 Feature Code CALL PICKUP LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK Answer Back
Miscellaneous Abbreviated Dialing* Item No. Personal List 1 Personal List 2 Personal List 3 Name Name Name Description Extension Message 1 Attendant 2 AUDIX 3 4 5 6 7 8 9 0 * You may have as many as 3 Personal Lists. On System 75 and DEFINITY G3V3 (and prior) switches, each list can have either 5 or 10 items. See your system manager. On DEFINITY G3V4 (and later) switches, you can have up to 100 entries. In this case, photocopy this form for as many Personal List entries as you need to record.
