PARTNER® Advanced Communications System Release 1.
Copyright © 1997 Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this Planner was complete and accurate at the time of printing. However, information is subject to change. Trademarks PARTNER, PARTNER MAIL, PARTNER MAIL VS, and PassageWay are registered trademarks of Lucent Technologies. Ordering Information The order number for this Planner is 518-456-051. To order additional copies, call 1 800 457-1235 or 1 317 361-5353.
Introduction Setup decisions for the PARTNER® Advanced Communications System (ACS) should be recorded on the forms in this Planner. The forms must be filled out before installation to provide guidance for the technician who installs and programs the system. The forms should also be used by the customer to record changes after installation, so there is an ongoing record of the programming for the system.
2 Form A Supplemental Instructions: System Configuration Salesperson completes items 1–11. Sales Support Representative completes items 12–14. Hunt Group Hunt Group sends incoming calls directly to an extension in the specified group 1–6. Programmed using option 1 of Group Call Distribution {#206}. 7. System Lines VMS-Mail Enter information about individual lines in the table. Be sure to list the lines assigned to all extensions first, followed by personal and dedicated lines.
8. System Settings Receptionist answers calls during business hours? If “Yes,” be sure to record settings on these forms that will allow the receptionist to answer the phone before automatic coverage is applied. Number of Lines {#104} This programming procedure should be used only for installation—using it later erases custom settings for all extensions. After installation, use Line Assignment {#301} to assign lines.
4 10. Auxiliary Equipment (System) Check boxes that apply for auxiliary equipment connected to the control unit or to system wiring. All appropriate hardware and software must be purchased separately. Battery Backup In some countries, battery backup is available to allow the customer to connect an external battery to keep the complete system operational during a commercial power failure. If it is available and the customer wants battery backup, check this box.
Form B1 Supplemental Instructions: System Extensions This form provides basic information for each system extension. To customize line restrictions or other extension settings, you must also use Form B2. Write Name/Description Write a user name or a description for auxiliary equipment (such as “Fax,” “VMS,” or “Conference Room”) to be installed at the extension.
6 Form B2 Supplemental Instructions: Customized Extension Settings Each row on Form B2 specifies settings—including group assignments—that can be copied to other extensions using Copy Settings {#399}. Default settings are shown at the top of Form B2. Settings for Auxiliary Equipment The following settings may be useful for auxiliary equipment: ■ For a dedicated line (such as a Fax line, see Form A), assign the line to the equipment extension and remove it from other extensions.
Identify Restrictions/Permissions Specify restrictions and permissions for each extension. Line Access Restriction {#302} By default, access to all lines is set to No Restriction. To change the default, write the line numbers in the appropriate columns, as follows: Outgoing only – User can place outside calls and receive only transferred calls on specified line. Incoming only – User cannot place outside calls but can receive calls on specified line.
8 Form C Supplemental Instructions: Button Templates There are eight pages to Form C—one page for each type of system phone and one page for an Intercom Autodialer. Use Form C to record line button assignments and to indicate programming for system telephone buttons that do not have lines assigned if the programming is to be performed from extension 10 or 11 during system installation. After installation, users can program additional features using the instructions on their Quick Reference Cards.
Intercom Autodialer The buttons on the Intercom Autodialer are automatically programmed as Intercom Auto Dial buttons for all system extensions in the following order: 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 You can program the buttons to ring, voice signal, or manually signal; and you can change the order. Only one button (on both the phone and Intercom Autodialer) can be programmed for each extension.
10 Example Templates These examples show a PARTNER-34D telephone, PARTNER-CA48 Intercom Autodialer programmed for a receptionist, and a PARTNER-18 telephone programmed for a user. Buttons that are not used for lines have dial-code features. (The abbreviations are explained in “Button Feature Summary” beginning on page 11.
Button Feature Summary Auto Dialing Features This section lists button features in order by feature type and feature name. For each feature, the first line shows the following information: Auto Dial numbers can include the digits 0–9, *, #, and special functions that you store by pressing h (Pause), ! (Stop), S (Recall), and & (Touch-Tone Enable). To store an intercom number, you must press the left i button before entering the extension number.
12 Dial-Code Features Account Code Entry ACE f12 Allows the user to enter an account code for a call by pressing the button, entering up to 16 digits for the account code, then pressing the button again. If on a button with lights, the lights show when the feature is in use. Background Music Music f19 Turns background music on and off at the speaker of an idle system phone. If on a button with lights, the lights show when the feature is in use.
Group Hunting—Ring Hunt-g i77 g Rings the first available extension in the designated Hunt Group, or transfers a call to an extension in the group. If unanswered after 3 rings, the call moves to the next available extension, and so on, until the call is answered or until the caller hangs up. g = 1–6 i*77 g Group Hunting—Voice Signal HuntVS-g Voice signals the first available extension in the designated Hunt Group, or transfers a call to the extension with a voice-signaled announcement.
Form D Supplemental Instructions: Number Lists Use this form to specify lists of Disallowed, Allowed, and Emergency telephone numbers. Also use this form to identify the phone numbers dialed automatically by External Hotlines. NOTE: To restrict long-distance calling, Toll Call Prefix {#402} (indicating whether you must dial a 0 or 1 to place long distance calls) must be set correctly (see Form A, Item 8).
Emergency Phone Number List {#406} External Hotline {#311} You can create a list of emergency numbers that can be dialed at any time by any extension that has access to an outside line. The list can have up to 10 entries. Emergency numbers override all other dialing restrictions, including Night Service with a System Password. For each extension that has been designated as an External Hotline on Form B1, write the telephone number that is dialed automatically when the handset is lifted.
Form E Supplemental Instructions: System Speed Dial Numbers 16 With System Speed Dialing, a user can dial a stored number by pressing four buttons: the f button ( # on a standard phone) followed by a 3-digit code. Storing a telephone number as a Speed Dial number lets users dial more quickly. Other kinds of numbers—such as account codes and other dialing sequences—also can be stored as Speed Dial numbers. Telephone Number Write the number exactly as it should be dialed.
Form A: System Configuration PAGE 1 of 2 Required for PARTNER Advanced Communications System. For additional instructions, see page 2. 1. Customer Billing Name 6. Features Customer is most interested in (most important first): 2. Installation Address 3. Contact Name 4. Person to be Trained 5. Sold by ■ Phone (XXX) XXX – XXX Lucent Technologies Sales Force ■ Dealer: Alternate Trainee’s Name Salesperson’s Name Phone (XXX) XXX – XXX Phone (XXX) XXX – XXX Phone (XXX) XXX – XXX 7.
Form A: System Configuration PAGE 2 of 2 Required for PARTNER Advanced Communications System. For additional instructions, see pages 3 and 4. 8. System Settings. Write response on line for each item. • • Receptionist answers calls during business hours? Write “Yes” or “No” ______. Number of Lines {#104}—By default, 3 lines per PARTNER ACS processor module, 2 lines per 206 module and 4 lines per 400 module are assigned to each extension. Write number if different from default ______.
Form B1: System Extensions PAGE 1 of 3 Identify Auxiliary Equipment Attached to this Extension Call Waiting {#316} External Hotline {#311} 4 Hotline {#603} 5 Alert Extension for Hotline PARTNER MAIL 6 PARTNER MAIL VS 6 Answering Machine Extra Alert IROB Modem 7 PassageWay FAX Machine Extension {#601}7 Doorphone 1 {#604} 8 Alert Extensions {#606} for Doorphone 1 Doorphone 2 {#605} 8 Alert Extensions {#606} for Doorphone 2 AA Extension {#607} 9 Contact Closure Group {#612} 10 Write Name/Description Iden
Form B1: System Extensions PAGE 2 of 3 Identify Auxiliary Equipment Attached to this Extension Call Waiting {#316} External Hotline {#311} 4 Hotline {#603} 5 Alert Extension for Hotline PARTNER MAIL 6 PARTNER MAIL VS 6 Answering Machine Extra Alert IROB Modem 7 PassageWay FAX Machine Extension {#601}7 Doorphone 1 {#604} 8 Alert Extensions {#606} for Doorphone 1 Doorphone 2 {#605} 8 Alert Extensions {#606} for Doorphone 2 AA Extension {#607} 9 Contact Closure Group {#612} 10 Write Name/Description Iden
Form B1: System Extensions May be used if Ext. Name Display is checked on Form B1, page 1 of 3 or page 2 of 3. Character Codes Ext. Jack No. Write 2-Digit Code for Each Character To Be Displayed — See Table at Right 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Note: Only 12 characters display on MLS-model phones.
Form B2: Customized Extension Settings PAGE 1 of 2 Required if you want to change extension settings from defaults. For additional instructions, see pages 6 and 7.
Form B2: Customized Extension Settings PAGE 2 of 2 Required if you want to change extension settings from defaults. For additional instructions, see pages 6 and 7.
PAGE Form C1: PARTNER-34D Phone Template Instructions (Out, In, or No) from Form B2 Intercom 04 DEL IN Intercom Ext.
Form C2: Intercom Autodialer PAGE 2 of 8 Make as many copies as you need. Extension 10, Extension 11, or both can have an Intercom Autodialer. For additional instructions, see page 9. Template Instructions • The numbers in the lower right corner for each button represent the default extension assignments. If you change them, write in the new assignments.
Form C3: PARTNER-18/18D Phone Template Instructions (Out, In, or No) from Form B2 Intercom PARTNER-18D only Intercom Ext.
PAGE Form C4: PARTNER-6 Phone 4 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. SAMPLE Template Instructions Intercom 04 DEL IN Intercom Ext.
PAGE Form C5: MLS-34D Phone Template Instructions (Out, In, or No) from Form B2 Ext.
PAGE Form C6: MLS-18D Phone Template Instructions (Out, In, or No) from Form B2 Intercom 04 DEL IN Intercom Ext.
PAGE Form C7: MLS-12/12D Phone Template Instructions (Out, In, or No) from Form B2 Intercom 04 DEL IN Intercom Ext.
PAGE Form C8: MLS-6 Phone 8 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. SAMPLE Template Instructions (Out, In, or No) from Form B2 Intercom 04 DEL IN Intercom Ext.
Form D: Number Lists PAGE 1 of 3 Required if Form B2 identifies Disallowed or Allowed List Assignments. For additional instructions, see page 14. Disallowed Phone Number Lists {#404} Required only if Disallowed List Assignment {#405} is specified on Form B2. Write the telephone numbers that users are prevented from dialing.
Form D: Number Lists Required if Form B1 identifies External Hotlines. For additional instructions, see page 15. Entry Emergency Phone Number List {#406} External Hotline {#311} Write Emergency Phone Numbers that can be dialed from any phone that has access to an outside line regardless of assigned restrictions. Required if External Hotline {#311} is checked on Form B1.
Form D: Number Lists PAGE 3 of 3 Required only if Forced Account Code Verification is desired. For additional instructions, see page 15. Forced Account Code List {#409} Entry Account Code (up to 6 digits)1 Write Description 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 1. Valid entries are 0-9; write ! for wildcard (press Hold to program).
Form E: System Speed Dial Numbers PAGE 1 of 1 Optional for PARTNER Advanced Communications System. For additional instructions, see page 16. To Dial: On system phones, press f + 3-digit code. On standard phones, press # + 3-digit code while receiving intercom dial tone.
518-456-051 Issue 1 January 1997
