User manual

7 PassageWay Direct Connection Solutions
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-13
Third-Party Applications
The following third-party CTI applications that use PassageWay Direct Connection are currently available.
Availability of these applications varies by country.
• FastCall
FastCall delivers multiple CTI capabilities for the Call Center type environment
as well as the Knowledge Worker desktop. These include Screen Pop (based on
calling/called party and/or caller input identification); Coordinated Voice and
Data Transfer; Outbound Preview Dialing; Inbound Call Handling Rules (user-
defined call coverage); PC-based Telephony (conference, transfer, drop, and hold
calls from the PC).
FastCall is a “middleware” and call control solution for users who are capable of
building their own macros to support a variety of TAPI applications. FastCall
actually sits between PassageWay and any existing Windows-based application
that can reside on your LAN, desktop PC, or mainframe computer. This approach
allows existing applications to be quickly “telephony enabled” without the need
for low-level software development. FastCall takes advantage of simple
keyboard recorded scripts/macros to link an existing Windows application (LAN
or desktop) to PassageWay.