User manual

5 Call Center Deluxe
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-18
Call Center Deluxe
The Call Center Deluxe package enhances your Call Center by including sophisticated Call Center
capabilities such as advanced routing and vectoring and expected wait-time announcements. The Call Center
Deluxe package includes all the capabilities of the Call Center Basic package in addition to the following
features:
• Call Work Codes (CWC)
• Call Vectoring
• Call Prompting (Administrable Inter-digit Timeout and Administrable Converse
Data Passing Rate)
• Redirect on no Answer to Vector Directory Number
• Support Network Provided Digits (Caller Information Forwarding)
• Service Observing on Vector Directory Numbers
• Vector Directory Number of Origin Announcement
• Vector Directory Number Return Destination
• Vector Administration (Route to with/without Coverage and Multiple
Audio/Music Sources)
• Vector Initiated Service Observing
• Vectoring Advanced Routing