User manual

DEFINITY ECS Release 8.2 Maintenance for R8.2csi 555-233-119 Issue 1
April 2000
Maintenance Objects
3-724ISDN-SGR (ISDN-PRI Signaling Group)
3
3878 The far-end switch has
indicated that the network
is not functioning correctly
and that the condition may
last a relatively long period
of time (for example,
immediately re-attempting
the call may not be
successful).
1. From the circuit pack and port number (in the Aux
Data field, determine the trunk group against which
the error was reported.
2. Consult with the network provider to determine the
nature and expected duration of the out of service
condition.
3. Consider modifying all routing patterns containing this
trunk group, to route calls around the network which is
out of service.
3890 A request to use a network
service (e.g., SDN) has
been denied.
Administration somewhere
on the network has
indicated that the
requested service has not
been subscribed to or
purchased for this trunk.
This could be a local administration problem only, or a
mismatch between the local administration and that of the
network provider.
1. From the circuit pack and port number (in the Aux
Data field), determine the trunk group against which
the error was reported.
2. Display the trunk group form: If the trunk group is
Call-by-Call (Service Type is ‘‘cbc’’), check all routing
pattern forms containing this trunk group to see if the
Service/Feature fields contain the correct network
services purchased for this trunk. If the trunk group is
not Call-by-Call, check that the Service Type field
contains the single network service purchased for this
trunk.
3. If local administration appears correct, consult with
the customer and/or the network provider to
determine the services that the customer has
subscribed to for this trunk group.
3892 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
If customer is complaining of unexpected intercept tones
when accessing ISDN trunks or PRI endpoints and no
other cause can be found, provide the next tier with this
Error Log information.
3894 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
First, eliminate any transitory state mismatch problems by
issuing the test port PCSSpp command for the trunk port
shown in the aux data field. Test #256 (Service State
Audit) is the important test in the sequence. If this passes
satisfactorily, yet the customer continues to complain of
unexpected intercept tones when accessing ISDN trunks
or PRI endpoints and no other cause can be found,
provide the next tier with this Error Log information.
Table 3-303. Descriptions of Error Codes 3840-3928 — Continued
Error
Code Description Recommendation
Continued on next page