User Guide

DEFINITY® Enterprise Communications Server Release 7

Console Operations

555-230-700

Issue 4

June 1999

Centralized Attendant Service

69Identifying Differences in a CAS Environment

2. Listen for call identification tone (if provided by the branch).

3. Answer the call.

4. Select one of the following options:

■ Press the FLASH button. Flash lamp lights for 2 seconds.

■ Press the CONFERENCE button.

■ Press the TRANSFER button.

5. Dial the requested number.

6. End the call by hanging up or by pressing another call appearance button,

the

DISCONNECT button, or the DROP button.

If your phone has a display, it may also be have an

OUTSIDE LINE button. By

pressing the

OUTSIDE LINE button while on an active call you can view the branch

name, or the name of an outside line.

Placing CAS Calls on Remote Hold

To place a CAS call on remote hold from a multi-line phone:

1. Select one of the following options:

■ Press the FLASH button.

■ Press the CONFERENCE button.

■ Press the TRANSFER button.

2. Dial the remote hold feature access code.

3. Select one of the following options:

■ Hang up.

■ Press one of the following:

—

CALL APPEARANCE button

—

DISCONNECT button

—

DROP button

Cancelling CAS Calls

To cancel a CAS call from a multi-line phone:

1. Select one of the following options:

■ Press the FLASH button