User Guide

DEFINITY® Enterprise Communications Server Release 7

Console Operations

555-230-700

Issue 4

June 1999

Centralized Attendant Service

67Identifying Differences in a CAS Environment

Using CAS Operating Procedures

Operating procedures for CAS environments work similarly to standard

environments. However, transferring calls, placing calls on hold, console backup

services, and night service function differently in CAS environments. The

following section describes these procedures in detail.

Transferring CAS Calls

To transfer CAS calls:

1. Press the

CALL APPEARANCE button.

2. Listen for a call identification tone (if provided by the branch).

3. Press the

START button.

4. Listen for a dial tone.

NOTE:

Do not continue until you hear a dial tone. The call does not go

through if you proceed before the dial tone sounds.

5. Dial the requested internal or external number.

6. Select one of the following options:

■ If you are not going to announce the call, press the RELEASE button

as soon as the call starts to ring.

■ If you are going to announce the call, wait for the called party to

answer. When the called party accepts the call, press the

RELEASE

button.

If the called party declines to talk to the caller, press the

CANCEL

button to reconnect with the caller.

Explain to the caller that the called party is not available; take a

message or ask the caller to try again later; then press the

RELEASE

button.

■ If the called party, is busy or doesn’t answer, press the CANCEL

button to reconnect with the caller.