User Guide

DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
50Managing Outside Lines
4
Examples
Widgets, Inc. researcher Susan Bealan is in a remote part of the world locating
natural resources for manufacturing environmentally-safe bathtub cleanser. She
needs to talk to several people at Widgets, Inc. and wants to ensure that she does
not lose contact with the company’s phone system. Pat uses serial calling to
connect Susan on multiple calls.
Feature Name
Attendant Serial Calling
Procedures
To manage a serial call:
1. Answer the call.
2. Press the
SERIAL button.
3. Press the
START button.
4. Dial the desired extension.
5. Press the
RELEASE button.
When the call is complete, it returns to the console.
6. Repeat steps 1 through 5 until all calls are made.
7. Press the
SERIAL button to terminate a serial call.
Managing Outside Lines
This section provides feature information for managing outside lines. It describes
two types of networks and includes ways to control outside line access, ways to
view outside line calling information, and ways to record outside-call information.
Controlling Access to Outside Lines
You can control system users’ access to 6 (basic console) or 12 (enhanced
console) outside lines. If a user attempts to use one of these outside lines, they
automatically redirect to you.