Conference Reservation and Control System (CRCS) Release 6.
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Contents n Installation Overview n Upgrading from a Previous Release 2 Upgrading a Single-User System 2 1 n Pre-Installation Requirements 5 CRCS/OpCenter and OpCenterSP Checklist 5 Fax Option 6 n Configuring the PC n Connecting the PC to the MCU 7 9 Local Connection to MCU 9 Remote Connection to MCU 10 Connection Procedure 10 Checking the Modem Settings 12 n CRCS/OpCenter Software Installation n Testing CRCS 15 19 Logging In to CRCS 19 Setting the Time Zone 20 Adding the MCU 21
Contents n OpCenterSP Installation n Testing OpCenterSP n Appendix A: Modem Pooling 42 44 Administering Modem Pool Groups 44 3800 Series Modem Installation 48 3810 48 3820 53 3830 53 7400A Data Module Installation iv 38 Issue 1 CRCS R6.
Single-User CRCS/OpCenter and OpCenterSP Installation Installation Overview CRCS/OpCenter and OpCenterSP can be set up as a single-user system on a dedicated PC connected to up to 2 Lucent Technologies MultiPoint Conferencing Units (MCU). The CRCS/OpCenter PC can run either Microsoft® Windows NT 4.0 or Microsoft Windows 95. The connection between the CRCS/OpCenter or the OpCenterSP PC and the MCU can be local if the distance between the two is less than 5000 feet.
Upgrading from a Previous Release Upgrading from a Previous Release Each new release of the CRCS/OpCenter program and the MCU offers additional features. If any endpoint already included in your previous release supports some or all of the new enhancements, you may need to update the bandwidth, protocols, and feature entries in the Conference Template, Endpoint, Site, and MCU databases. Beginning with release 6.0, CRCS is backward compatible with the previous release MCU.
Upgrading a Single-User System create a subdirectory named c:\crcs6x\dbase and copy the crs.mdb file into it before installing CRCS. 3. From the MCU MT, perform an add login and change permissions to create the crcs login, password, and permissions (see MCU Administration for details). 4. Insert the CRCS CD-ROM and click Start on the Windows Taskbar. NOTE: Make sure no other applications are running, including fax programs. 5. Click Run and use the Browse button to locate the setup.exe file on the CD-ROM.
Upgrading from a Previous Release Figure 1. MCU Link Administration window 15. The upgrade process is complete and you can begin using CRCS/ OpCenter. 4 Issue 1 CRCS R6.
CRCS/OpCenter and OpCenterSP Checklist Pre-Installation Requirements As a single-user dedicated system on a PC connected to one or two Lucent Technologies MultiPoint Conferencing Units (MCU), CRCS/OpCenter or OpCenterSP can be set up as either local or remote. For a local connection, the distance between the PC and MCU must be less than 5000 feet. Distances beyond 5000 feet are considered remote. Also, if the PC is not connected to the TN754B or TN2223 on the MCU side, the connection is remote.
Pre-Installation Requirements Remote Configurations For remote configurations where the MCU and CRCS/OpCenter or OpCenter SP are not collocated, modem pooling is used (see "Appendix A: Modem Pooling" on page 44). The modems must support a minimum of 9600 baud. Additional serial ports may be required which must support non-shared interrupts.
Fax Option Configuring the PC Regardless of whether the connection between the PC and the MCU is local or remote, you must supply the proper adapter to connect the COM1 port to the RS232 cable. Configure your CRCS/OpCenter or OpCenterSP PC as follows: Figure 2. Microsoft Windows Control Panel Settings 1. With your PC powered on, select Start—Settings—Control Panel. 2.
Configuring the PC . Figure 3. Display Properties Window n select Modem and use the Modem Installation wizard to set the modem COM ports. Click Add then Don’t detect my modem. Under Manufacturers, choose Standard Modem Types. Under Models, select Standard 9600 bps Modem. Choose the appropriate COM port: Communications Port (COM 1) for the MCU 1 connection and COM2 for the MCU 2 connection. Figure 4. Install New Modem Wizard—Selecting the COM Port 8 Issue 1 CRCS R6.
Local Connection to MCU Connecting the PC to the MCU This procedure establishes the connection between the CRCS/OpCenter PC and the data module or modem. For information about connecting the data module or modem to the MCU, see the MCU Installation and Test manual.
Connecting the PC to the MCU Remote Connection to MCU When the PC is located remotely from the MCU, the MCU’s modem pooling capability is ideal for connecting the data link needed to support CRCS/OpCenter. With modem pooling, Hayes-compatible analog modems are used at the PC to connect over the PTSN to the MCU.
Connection Procedure TDM Bus TN746B DS1 TN754B Analog 3800 Analog 3800 DCP 7400A DCP 7400A RS232 Voice Grade Data Call Public/Private Network Analog Modem RS232 PC Figure 6. Remote CRCS Connection to MCU (Modem Pooling) 5. Connect the female end of the RS232 cable to the male end of either an adapter or the CRCS PC first serial port. 6. Connect the male end of the RS232 cable to the female 25-pin RS232 connector on the analog modem (remote connection) or data module (local connection).
Connecting the PC to the MCU Checking the Modem Settings The last step before loading the CRCS program requires that you configure and check the modem connection to the MCU. 1. From Microsoft Windows, select Start—Programs—Accessories— HyperTerminal. 2. From the HyperTerminal window, click the Hypertrm.exe icon. Figure 8. HyperTerminal Window Setting 3. Enter Test in the Name field of the Connection Description window and select the first icon as shown. Click the OK button. 4.
Checking the Modem Settings 5. Choose the following settings: n Connector=Com1 n Baud Rate=9600 n Data Bits=8 n Stop Bits=1 n Parity=None n Flow Control=None 6. Click the OK button to save the changes. If you are using the 8400B data module, continue to step 7. For the 7400B data module, skip to step 10. 7. Type ats24=001 to set the data module for standalone operation without a telephone. 8. Remove power from the 8400B data module for 5 seconds. 9. Reconnect power to the 8400B data module.
Connecting the PC to the MCU 11. When the login for the MCU displays, enter the login and password assigned by the technical center during installation to verify that you have a working CRCS to MCU link. 12. Type logoff and exit hyperterminal. Repeat this procedure to test COM2 if you are controlling a second MCU. NOTE: If the MCU login does not display, verify that the MCU recognizes that CRCS is active (from the MT check the Scheduler Adjunct field on the customer-options form. It must be set to y). 13.
Checking the Modem Settings CRCS/OpCenter Software Installation NOTE: If your system encounters a conflict with another application while running setup, make sure all other Windows applications are closed before proceeding. 1. Complete the PC connections by connecting the power cord and plug, inserting the mouse cord in an available COM port or installing the bus mouse, and turning on the power. Figure 10. Loading the CRCS/OpCenter Software 2. Insert the CRCS CD-ROM. 3.
CRCS/OpCenter Software Installation 5. When the CRCS/OpCenter setup wizard window appears, click Next. 6. When the product identification window appears, enter your name, company, and CRCS serial number. Click Next. 7. From the Select Components window, select to install Conference Scheduler and the ODBC drivers. Click Next. Figure 12. CRCS Setup—Select Components 16 Issue 1 CRCS R6.
Checking the Modem Settings 8. From the Choose Destination Location window, CRCS offers install to a path called c:\program files\lucent\crcs. If there is no directory by that name, the setup wizard will create one for you. You can also change the destination drive by replacing c: with the appropriate drive letter. Click Next. Figure 13. CRCS Setup—Destination Location 9. From the Start Copying Files window, the setup wizard displays the selected components to be copied. Click Next. Issue 1 CRCS R6.
CRCS/OpCenter Software Installation Figure 14. CRCS Setup—Copying Files 10. The copying process begins. When the installation process is complete, select to reboot your PC then click Finish. Figure 15. CRCS Setup—Restart PC 18 Issue 1 CRCS R6.
Logging In to CRCS Testing CRCS The following procedure allows an administrator to enter minimum data to test CRCS and the MCU connection. Refer to the online help for details on building and maintaining the database. Logging In to CRCS Although CRCS continues to run even when no one is logged on, you must log in to add, change, or otherwise work with conference data or databases. CRCS login names and their associated passwords are assigned by the system administrator.
Testing CRCS Setting the Time Zone 1. Login as an administrator. 2. The time zone where the CRCS PC is located is Local. If the CRCS controls an MCU that is not geographically located in the same time zone, you must perform the following steps; otherwise skip to step 3: n Select Time Zone Template from the View menu. n From the Time Zone Template View window, click n From the Add Time Zone Template window, enter a name for the time zone where the MCU is geographically located.
Adding the MCU NOTE: To synchronize the internal PC clock, select Control Panel—Date/Time— Time Zone and check the box to automatically adjust clock for daylight savings changes, if appropriate. Figure 17. CRCS Setup—Adding a Time Zone Adding the MCU 1. Select MCUs from the View menu. 2. From the View MCUs window, select . 3. From the Add MCU window, enter 1 or 2 in the MCU ID field. 4.
Testing CRCS Establishing the Communications Link After you have added the MCU, run the link administration program to establish the connection between the MCU and the CRCS PC. Figure 18. CRCS Database Setup—Run Link Administration 1. From the Admin menu, select Run Link Admin. 2. From the MCU Link Administration window, select the MCU (1 or 2) from the drop-down menu that you added in "Adding the MCU" to establish the communications link between that MCU and the CRCS PC. Figure 19.
Establishing the Communications Link 3. Enter a descriptive name for the MCU. This name should help identify which MCU is being referred to such as Denver 1 or LA 2. 4. Click the COM Port tab and check for the following settings: n Baud Rate=9600 n Parity=None n Character Size=8 n Stop Bits=1 n Communication Port=Com 1 or Com 2. Figure 20.
Testing CRCS Uploading MCU Options After the connection has been established between the MCU and the PC, you need to query the MCU to send its parameters and option settings to the CRCS program. n From the Admin menu on the Main window, select Query MCU Parameters for MCU1 or MCU2. The parameters are uploaded. Running the MCU Extension Utility Program 1. Run the extension utility by clicking Start—Programs—Lucent Technologies—Extension Utility. 2. Select the MCU (MCU1 or MCU2). 3.
Adding an Endpoint Figure 21. Add Endpoint Window 6. Click the OK button to add the new endpoint to the Endpoint Database. Issue 1 CRCS R6.
Testing CRCS Adding a Conference Template 1. From the main window, click menu). (or select Template from the View 2. From the View Conference Template window, notice there is a conference template 2x56=112 2B. To add another conference template, click . 3. When the Add Conference Template window appears, enter a descriptive name for your conference template in the Template Name field and select the supported bandwidth and protocol.
Adding a Company Adding a Company 1. From the main window, click menu). (or select Company from the View 2. From the View Company window, notice there is already a fictional name entered (COMPANY XYZ). To enter a new company, click . 3. When the Add Company window appears, enter the Company Name and address. Again for the purposes of testing, the address is optional at this time. Figure 23. Adding a Company Adding a Person 1. From the main window, click menu). (or select People from the View 2.
Testing CRCS 4. Click OK to add the person.. Figure 24. Add Person Window Adding a Site 1. From the main window, click from the View menu). on the main window (or select Site 2. From the View Sites window, notice there is a listing for External-1. You can use that site for testing or click to add one of your own. 3. When the Add Site window appears, enter a unique name for a site you want to add. Duplicate site names are not permitted. 28 Issue 1 CRCS R6.
Adding a Site Figure 25. Add Site Window (General Tab) 4. Click the Video Phone Numbers tab and enter the relevant information. NOTE: If adding an external site, select a Meet-Me Extension Pool but do not assign a dialout number to it. Dialout numbers for external sites are assigned through the Site Options window when a conference is scheduled. 5. Click the Supported Bandwidths tab. From the drop-down menu, choose Endpoint1, the default, or another endpoint you added.
Testing CRCS Editing Defaults 1. Select Defaults from the View menu. 2. From the View Defaults window, click . 3. From the Edit Defaults window, be sure to select the correct time zone under CRCSs Time Zone Template and MCU 1 as the Preferred MCU. Adding a Test Conference 1. To test CRCS, click the drop-down menu. then select the Today’s Conference from 2. From the View Today’s Conferences window, click . 3.
Adding a Test Conference Testing OpCenter To test the OpCenter connection, follow these steps: 1. If the Login window is not already displayed, select Start—Lucent Technologies CRCS—Conference Scheduler. 2. From the CRCS Login window, click Login. 3. Enter your login name and password. 4. Click OK. 5. Schedule a test conference to begin immediately and make sure that it downloads to the MCU. 6. From the OpCenter menu on the Main window, select Show. 7.
Faxmodem Installation Faxmodem Installation To use CRCS fax options, one or more faxmodems must be properly installed and configured. The type of faxmodem recommended by Lucent Technologies depends on operating system used for CRCS—Microsoft Windows 95 or Microsoft NT 4.0. When installing a faxmodem on a CRCS PC that manages two MCUs, connect to COM3 or COM4.
Installing WinFax PRO 8.0 Installing WinFax PRO 8.0 If you are upgrading from an earlier release of CRCS that uses WinFax PRO 7.5, CRCS 6.0 will also support that software version and the faxmodems installed according to the instructions found in the CRCS Installation manual that came with your previous release. NOTE: WinFax 7.5 is only compatible with Microsoft Windows 95 platforms; use WinFax 8.0 if installing on a Microsoft Windows NT 4.0 workstation. 1.
Faxmodem Installation Figure 27. Setting Up WinFax PRO 10. From the WinFax PRO Setup - WinFax Program window, clear the TalkWorks component but keep WinFax checked. Change the installation directory as desired and click Next 34 Issue 1 CRCS R6.
Installing WinFax PRO 8.0 . Figure 28. WinFax PRO Setup—Dialing Preferences 11. From WinFax PRO Setup - Dialing Preferences window, enter the fax and phone information. If you need to dial a number to reach an outside line, enter it in the Use prefix edit box. When complete, click Next. 12. From the WinFax PRO Setup - Modems window, select the modem that you installed from the section Installing a Modem and click Next. 13.
Faxmodem Installation Figure 29. WinFax PRO Setup—CSID 16. From WinFax PRO Setup - CSID window, enter any combination of text and numbers for the Class ID (CSID). Enter your voice phone number in the Voice number field and click Next. 17. From the WinFax PRO Setup - Default Printer window, select No and click Next. 18. For Windows NT 4.0 installations only: From the WinFax PRO Setup - NT Service window, enter the password for the account that was used to log on and click Next. 19.
Saving Faxes with WinFax Log Files Saving Faxes with WinFax Log Files WinFax PRO saves faxes you send, even when they are not successfully transmitted. A list of sent faxes appears in the WinFax Send Log. If you no longer need copies, periodically delete them to free up the disk space. You can also set WinFax PRO to automatically delete old faxes for you as follows: 1. Start WinFax PRO and choose Setup then Program. 2. Click the Log button on the Program Setup window. 3.
OpCenterSP Installation OpCenterSP Installation NOTE: If your system encounters a conflict with another application while running setup, make sure all other Windows applications are closed before proceeding. If no other program is running when a conflict is reported, remove OpCenterSP and related programs, including Link Manager, from your Windows Startup group and reboot your PC before trying setup again. 1.
Setting Up Reminder Faxes Figure 31. Entering the Location of the CRCS CD-ROM 6. When the OpCenterSP setup wizard window appears, click Next. 7. When the product identification window appears, enter your name, company, and OpCenterSP serial number. Click Next. 8. From the Select Component window, select to install OpCenter and ODBC drivers. Click Next. Figure 32. OpCenterSP Setup—Select Components Issue 1 CRCS R6.
OpCenterSP Installation 9. From the Choose Destination Location window, OpCenterSP offers install to a path called c:\program files\lucent\opcenter. If there is no directory by that name, it will create one for you. You can also change the destination drive by replacing c: with the appropriate drive letter. Click Next. Figure 33. OpCenterSP Setup—Choose Destination Location 40 Issue 1 CRCS R6.
Setting Up Reminder Faxes 10. From the Start Copying Files window, the setup wizard displays the selected components to be copied. Click Next. Figure 34. OpCenterSP Setup—Copying Files 11. The copying process begins. 12. When the installation process is complete, select to reboot your PC then click Finish. Figure 35. OpCenterSP Setup—Restart PC Issue 1 CRCS R6.
Testing OpCenterSP Testing OpCenterSP OpCenterSP login names and their associated passwords are assigned by the system administrator. The default logins, admin and agent, also have default passwords (available from your Lucent representative) associated with them. If you choose to keep the login names admin and agent, be sure to change the default passwords for both of them for security reasons. However, any additional logins you add do not require a password. 1.
Setting Up Reminder Faxes 6. Click OK and the MCU1 and/or MCU 2 Status Boards will appear. 7. To test the OpCenterSP link, try entering a dedicated conference on the MCU MT and watch the appropriate MCU Status Board for an update regarding the test conference. Figure 37. Testing OpCenterSP—MCU Status Board Issue 1 CRCS R6.
Appendix A: Modem Pooling Appendix A: Modem Pooling Administering Modem Pool Groups The commands in the following table are used to access the Modem Pool Groups form: Table 1.
Administering Modem Pool Groups Figure 38. Display Modem-Pool Screen The following list describes the fields on the Modem Pool Groups form: n Group Number: This display-only field appears whenever the form is accessed via add or change administration command. n Group Type: Enter combined. n Hold Time (min): Enter the maximum number of minutes (1 through 99) that a conversion resource in the group may be held while a call waits either in a queue or reserved after Data Call Preindication. Default is 5.
Appendix A: Modem Pooling Figure 39. Add Modem-Pool Screen The following fields may be assigned for the Combined Modem Pooling solution: 46 n Speed: Enter one, two, or three communication speeds in bits per second of the conversion resources in the group. Speeds include LOW, 0 to 300 blind sampled, 300, 1200, 2400, 4800, 9600, or 19200. Separate entries with more than one speed with slashes (for example, 300/1200/2400, which indicates a maximum of three running speeds).
3800 Series Modem Installation The Port Pair Assignments area contains the following field: n Analog Digital: Enter the port numbers of the modem/TDM pair in a conversion resource. Two port entries are required. Include seven characters for each entry. Use the following values Table 2.
Appendix A: Modem Pooling Table 3. 3800 Series Modem Installation Activ (Operating) DTE_Interface 48 Option Selection AT Command Asynch/Sync Mode Async AT&M.. Async DTE Rate 9600 AT.. Asyn #Data Bits 8 AT.. Asyn Parity Bit None AT.. Asyn #Stop Bits 1 AT.. DTR Action Stndrd_RS232 AT&D.. DSR Control Stndrd_RS232 AT&S.. RTS Action Ignore AT&R.. CTS Control Forced_On AT\D.. RTS/CTS Delay 0 msec S26=0 LSD Control Stndrd_RS232 AT&C.. Tx Clock Source Internal AT&X..
3800 Series Modem Installation Table 3. 3800 Series Modem Installation — Continued Activ (Operating) DTE_Dialer Option Selection AT Command DTE Dialer Type AT AT&M.. AT Escape Char 128 S2=128 Escape GuardTime 1000 msec S12=50 BreakForceEscape Disable AT\K.. CommandCharEcho Disable ATE.. CarriageRtn Char 13 S3=13 Backspace Char 8 S5=8 Linefeed Char 10 S4=10 Result Codes Enable ATQ.. ExtendResltCode Use_DTE_Rate ATX.. ResultCode Form Numbers (2) ATV..
Appendix A: Modem Pooling Table 3. 3800 Series Modem Installation — Continued Activ (Operating) Line_Dialer Dial_Line 50 Option Selection AT Command AutoAnswerRing# 1 S0=1 Dialer Type Tone ATT ATP DialTone Detect Enable ATX.. Blind Dial Pause 2 sec S6=2 BusyTone Detect Enable ATX.. BusyTone Pause Time 2 sec S8=2 NoAnswer Timout 45 sec S7=45 Fast Disconnect Disable S85=0 Line Crnt Disc Enab (>8 msec) S65=0 Long Space Disc Disable ATY..
3800 Series Modem Installation Table 3. 3800 Series Modem Installation — Continued Activ (Operating) Leased_Line V42/MNP/Buffer Option Selection AT Command Leased Mode Disable AT&L..
Appendix A: Modem Pooling Table 3. 3800 Series Modem Installation — Continued Activ (Operating) Test Misc Option Selection AT Command DTE RL (CT140) Disable S51=0 DTE LL (CT141) Disable S52=0 Test Timeout Disable S18=0 Rcv Remote Loop Enable AT&T.. V54 Address Disable S53=0 V54 Device Type Peripheral S54=0 StrapsWhenDisc No_Change S88=0 Speaker Control OnUntilCarr ATM.. Speaker Volume Medium ATL..
3800 Series Modem Installation The recommended order of execution of AT commands if executed one at a time is as listed above due to the loss of command echo towards the bottom of the list. Alternatively, the single command “AT&F0 &D2 &S1 V2 X7 Y0 %C0 S41=3 S2=128 E0 &W0” can be executed. When the 7400A data module is optioned for more than one speed it is necessary to set the modems’ ExtendResltCode to “Use_DTE_Rate.
Appendix A: Modem Pooling 7400A Data Module Installation The 7400A data module should be installed for DTE operation by placing the EIA connector board in its slot so that DTE reads from the front. In a single standalone DTE operation only AT-command modems may be used, therefore the AT control option should be set to ON. Option settings are shown on the following list: It is required that 9600 speed be ON for modem pooling for CRCS.
