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Cvrfrnt.fm Page 2 Monday, July 28, 1997 11:39 AM Copyright 1997, Lucent Technologies All Rights Reserved Printed in USA 555-230-796 Issue 2 July 1997 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Cvrfrnt.fm Page 3 Monday, July 28, 1997 11:39 AM Trademarks DEFINITY is a registered trademark of Lucent Technologies in the US and other countries. Ordering Information Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International Voice 765 361-5353 Fax 1 800 457-1764 International Fax 765 361-5355 Write: Lucent Technologies Publications Center P.O. Box 4100 Crawfordsville, IN 47933 Order: Document No.
Contents Customer Support Information ........................ix ■ ■ ■ ■ ■ ■ ■ Support Telephone Number.....................................ix Security of Your System: Preventing Toll Fraud ...............................................x Lucent Technologies Fraud Intervention ..................xi Limited Warranty ......................................................xii FCC Notification and Repair Information .................xiii Installation and Operational Procedures ..................
Contents 1 Introduction ............................................................ 1-1 ■ ■ ■ 2 System Operation and Configuration....................... 1-2 Equipment List.................................................... 1-3 Compatibility ....................................................... 1-5 Options ............................................................... 1-5 Specifications........................................................... 1-6 Considerations...................................
Contents 3 Programming ................................................................ 3-1 ■ ■ ■ ■ ■ ■ 4 Using the Telephone for Programming ....................3-2 Setting the Telephone Number ................................3-3 Setting the Mode of Dialing ......................................3-4 Setting Pulse Dialing ...........................................3-4 Setting Tone Dialing ............................................3-5 Setting the Connect Rate .........................................
Contents 5 Troubleshooting ..........................................................5-1 ■ ■ ■ GL Troubleshooting ..................................................... 5-2 LED Sequences ..................................................... 5-3 Error Messages ..................................................... 5-3 Glossary ...........................................................................
Figures 1 Introduction 1-1 2 Installation 2-1 2-2 4 System Configuration.........................................1-2 Remote Module Back Panel...............................2-3 RS-232 Cable Pin Connections .........................2-7 Operating the Remote Module 4-1 Connect Sequence for the Remote Module.......
Tables 1 Introduction 1-1 2 Installation 2-1 3 DIP Switch Configuration................................... 2-5 Programming 3-1 5 Remote Module Specifications .......................... 1-7 Telephone Keys Used in Programming............. 3-2 Troubleshooting 5-1 Error Messages .................................................
Important Safety Instructions The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: ■ Read and understand all instructions.
Important Safety Instructions ■ Do not install this product near water, for example, in a wet basement location. ■ Do not overload wall outlets, as this can result in the risk of fire or electrical shock. ■ Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. ■ Unplug the product from the wall outlet before cleaning. Use a damp cloth for cleaning.
Customer Support Information Support Telephone Number In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 242-2121) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies authorized representative. Outside the USA, if you need assistance when installing, programming, or using your system, contact your Lucent Technologies authorized representative.
Customer Support Information Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it. Some individuals use electronic devices to prevent or falsify records of these calls.
Customer Support Information ■ Limit Outcalling to persons on a need-to-have basis. The DEFINITY ECS, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network. However, phone numbers and authorization codes can be compromised when overheard in a public location, lost through theft of a wallet or purse containing access information, or when treated carelessly (writing codes on a piece of paper and improperly discarding them).
Customer Support Information Limited Warranty Lucent Technologies Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon return of the unit to the factory. This warranty is null and void if the manufacturer determines that any modifications have been made to the unit or the unit has been subjected to physical or electrical stress.
Customer Support Information FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: ■ Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack, USOC RJ11C. These USOCs must be ordered from your telephone company. ■ Party Lines and Coin Telephones.
Customer Support Information ■ Ringer Equivalence Number (REN). The REN is used to determine the number of devices that can be connected to the telephone line. Excessive RENs on the line can result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed five (5.0).
Customer Support Information ■ Rights of the Local Telephone Company. If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You will also be informed of your right to file a complaint with the FCC. ■ Changes at Local Telephone Company.
Customer Support Information Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment.
About This Book Intended Audience This book is intended to help in the installation, system administration, and maintenance of the DEFINITY Extender Remote Module. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representatives, and account executives. It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting.
About This Book Terms and Conventions The DEFINITY Extender Remote Module will henceforth be referred to as the Remote Module. The DEFINITY Extender Switch Module will henceforth be referred to as the Switch Module. Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words Security Alert. Security Alert: Security Alert indicates the presence of toll fraud security hazard.
About This Book Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose Do not recycle old passwords. Italics indicate emphasis. If you do not want to disconnect, go to Step 3. Italics also tell you instructions about what to do next in a procedure. At the "Go Online" screen, press A number in a shaded box is used to designate a key on your telephone.
About This Book If you have problems with your Remote Module, contact your system administrator. If the problem can not be solved by the system administrator, in the continental US, your system administrator will call our toll-free Helpline, available 24 hours a day, at 1 800 242-2121. Outside of the continental US, contact your Lucent Technologies representative or local Authorized Dealer.
About This Book Related Documents The documents listed below are part of the DEFINITY ECS documentation set. These documents can be ordered from the Lucent Technologies Publications Center. Call: Lucent Technologies Publications Center Voice 1 800 457-1235 Fax 1 800 457-1764 International Voice 765 361-5353 International Fax 765 361-5355 Write: Lucent Technologies Publications Center P.O.
About This Book Document No. Title DEFINITY Enterprise Communications Server (ECS) Release 3 System Documents 555-230-894 Installation for Single-Carrier Cabinets 555-230-655 Implementation Guide, Issue 1 Toll Fraud Security 555-025-600 BCS Products Security Handbook DEFINITY Enterprise Communications Server (ECS) Release 3.
About This Book How to Comment on This Document We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how we can continue to serve you.
FEEDBACK FORM DEFINITY® Enterprise Communications Server (ECS), Release 3 Title: DEFINITY® Extender Remote Module Document No.: 555-230-796 Issue: 2 Date: July 1997 1. Please rate the effectiveness of this book in the following areas: Excellent Good Fair Poor Not Applicable Ease of Use Clarity Completeness Accuracy Organization Appearance Examples Illustrations Overall Satisfaction 2.
❑ Other 3. What did you like most about this book? 4. Feel free to write any comments below or on an attached sheet. If we may contact you about your comments, please complete the following: Name: Telephone Number: Company/Organization: Date: Address: Send completed forms to: Documentation Manager, Lucent Technologies, 211 Mount Airy Road, Room 2W-226, Basking Ridge, NJ 07920-2332. Fax: 908 953-6912.
Introduction 1 An overview of the functioning and specifications of the DEFINITY® Extender The DEFINITY® Extender enables DEFINITY telephone users to be a fully functional part of the PBX telephone system with a digital telephone located any distance off-premise. The Extender is transparent to the user and retains access to the features and functions of the DEFINITY Enterprise Communications Server (ECS).
Introduction System Operation and Configuration The DEFINITY Extender system is designed for use with a DEFINITY ECS of Version 3, Release 3 or later. The Extender system consists of two modules. One module, identified as the Switch Module, connects to your PBX. The other module, identified as the Remote Module, connects to your DEFINITY telephone at your off-premise location. Figure 1-1 shows the Extender system configuration. Figure 1-1.
Introduction The Switch Module emulates your telephone, and the Remote Module emulates your PBX. Each module features a V.32terbo internal modem for the transmission of all signals between the two modules. With the use of Lucent Technologies’ DEFINITY Extender system, the features and capabilities of your on-premise telephones are extended to those off-premise. ! Security Alert: Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc.
Introduction You must supply the following for installation: ■ DEFINITY ECS display telephone ■ Telephone cord ■ If you use an 8434D telephone, an MSP-1 power supply ■ If you are connecting the Remote Module to a 240-vac outlet, an adapter to convert to 120 vac. ■ Power and central office line suppressor. Lucent Technologies recommends the 147C AC/CO Line Surge Protector (#8310006). Contact your Lucent Technologies representative for ordering instructions. NOTE: Save your packing materials.
Introduction Compatibility The DEFINITY Extender is compatible with the following commercial two-wire DEFINITY ECS display telephones. ■ 8410D ■ 8434D NOTE: The power supply that comes with the DEFINITY Extender Remote Module cannot produce the power required by the 8434D telephone. An MSP-1 (WP924644) power supply must be used. Check with your Lucent Technologies representative for ordering information.
Introduction Specifications The DEFINITY Extender system should operate properly with any standard telephone service (also called “plain old telephone service” [POTS] line). Line conditioning may be required if the Switch and Remote Modules do not connect at a data rate of 19.2 kbps. Table 1-1 shows the specifications of the DEFINITY Extender Remote Module. NOTE: Specifications are subject to change without notice as technological or manufacturing changes warrant.
Introduction Table 1-1. Remote Module Specifications Specification Description Size 8.0" x 8.0" x 1.50" (205 mm x 205 mm x 40 mm) Weight 1.5 pounds (0.68 kilograms) Power Requirements 12 vdc supplied by 120-vac adapters. 800 mA maximum Communication Data Type V.32terbo modem Data Impedance 600 Ohms Data Tx Level –15 dBm (+1 dBm/–3 dBm) Data Rx Sensitivity –40 to 0 dBm User Data Port Data Type RS-232 Data Rate Setting 19.2 kbps/9.
Introduction Considerations Keep the following in mind when you use the DEFINITY Extender system: ■ The DEFINITY Extender system is to be used with a DEFINITY ECS of Version 3, Release 3 or later. ■ No custom calling features, such as Call Waiting or Call Forwarding, should be ordered for the line to which you connect the Remote Module. NOTE: A Call Waiting tone causes an interruption in the call, and the Remote Module will begin the reconnect sequence.
Introduction ! Security Alert: Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess and therefore should not contain: ■ all the same numbers (for example, 88888888) ■ sequential characters (for example, 987654321) ■ character strings associated with you or with your business.
Installation 2 How to install the DEFINITY® Extender Remote Module Installing the Remote Module involves choosing a proper location and plugging in the LINE, PORT, and power cords.
Installation Location Requirements To ensure successful operation of the DEFINITY Extender system, place the Remote Module within 400 feet (120 meters) of the DEFINITY telephone. The Extender module may be mounted in any position or may be wall-mounted by using the optional wallmount bracket. Install the module's power supply and cabling away from high-power/high-RF noise devices such as computers, fans, fluorescent ballasts, and power supplies.
Installation Connecting the Remote Module All connections to the Remote Module are done via the back panel (see Figure 2-1). Presently no ports are installed for VOICE or COM 2. The current back panel elements are: ■ LINE is the connection between the Remote Module and the central office line for transmission of the signaling information to the Switch Module. ■ PORT is the connection between the DEFINITY telephone and the Remote Module.
Installation In addition to the back panel connections, a three-color lightemitting diode (LED) is visible through the top of each unit and provides information about the status of the equipment. Installation Procedure Installing the Remote Module involves connecting the line cords, the telephone cord, the power cord, and, at your option, the RS-232 cable.
Installation Table 2-1. DIP Switch Configuration Switch # OFF ON 1 Normal operation Reserved 2 Normal operation Dedicated lines 3 Normal operation Reserved 4 Normal operation Test mode NOTE: If you are using a standard central office line, you do not have to change the factory-set DIP switches. Check with your system administrator before making any changes. Your system administrator may have changed DIP switch 3 to the ON position for normal operation.
Installation 4. Connect the AC adapter provided with your system to the Remote Module. Plug the adapter into a standard 120-vac electrical outlet. ! CAUTION: Do not plug the A/C adapters into a 240-vac outlet because you will damage the adapter and the module. You must first obtain an adapter to convert 240 vac to 120 vac. 5.
Installation Figure 2-2. RS-232 Cable Pin Connections NOTE: The DEFINITY Extender modules use the CTS line for flow control. When the internal buffer is 32 characters from full, the CTS line is turned off. While CTS is off, up to an additional 32 characters can be transmitted without any loss of data. If hardware flow control is not enabled or if a cable without the CTS line connected is used, characters will be lost when this buffer overflows.
Programming 3 How to program the operating parameters for the DEFINITY® Extender Remote Module Before you can use the Remote Module, you must program the operating parameters, such as the phone number, the type of dialing, and the baud rate of communication.
Programming Using the Telephone for Programming Use the DEFINITY telephone to program the operating parameters at the remote location. Prompts will appear on the telephone display. To respond to the prompts, press the dial pad keys on the telephone. Table 3-1 shows the keys used to move to or select programming options. Table 3-1. Telephone Keys Used in Programming Telephone Key Function 1 Allows user to move backward through programming menu. 2 Allows user to select a parameter for programming.
Programming To begin programming, press 3 until the first parameter (“Set Phone Number?” ) is shown on the display. If your system administrator preprogrammed your Remote Module, press 2 to begin system operation (see Chapter 4, Operating the DEFINITY Extender.) Setting the Telephone Number If your Remote Module is connected to a standard telephone line, a telephone number to dial must be programmed for proper operation.
Programming Setting the Mode of Dialing The options for the mode of dialing (tone or pulse) appear only if the Remote Module is configured for dial line operation (DIP switch 2 is OFF). Setting Pulse Dialing Follow these steps to set the mode of dialing to pulse: 1. At the “Go Online?” screen, press 3 until the following screen appears: 2. “Set Pulse Dialing” indicates that TONE dialing is presently activated (factory default). If you want to switch to PULSE dialing, press 2.
Programming Setting Tone Dialing Setting the dialing mode to “Tone” is very similar to setting it to “Pulse.” Follow these steps to set the dialing mode to tone. 1. At the “Go Online?” screen, press 3 until the following screen appears: 2. “Set Tone Dialing” indicates that PULSE dialing is presently activated. If you want to switch to TONE dialing, press 3. The following screen appears: 3. Press 2 to accept the change or 1 to cancel the request.
Programming Setting the Connect Rate Setting the Connect Rate establishes the baud rate in kilobits per second (kbps) for the communications between the Switch and Remote Modules. Follow the steps and screens below to set the Connect Rate. 1. At the “Go Online?” screen, press 3 until the following screen appears: 2. Press 2 to change the connect rate. The following screen appears: 3. Press 3 until the Connect Rate you want appears. There are six choices: ■ Auto—(Factory default).
Programming ■ FM- —The Remote Module will connect at 19.2 or 16.8 kbps. ■ -M- —The Remote Module will connect at 16.8 kbps only. ■ -MS —The Remote Module will connect at 16.8 or 14.4 kbps. ■ --S —The Remote Module will connect at 14.4 kbps only, the slowest rate. NOTE: In some situations, selection of a slower connect rate may result in a more reliable connection. The higher the connect rate you choose, the greater is the possibility of data errors.
Programming In this situation, the Remote Module tries to reconnect with the Switch Module a maximum of six times. If the connection with the Switch Module is not re-established after the sixth try, the modem disconnects and you must log in again. 4. To view the next Connect Rate, press 3; to view the previous Connect Rate, press 1. Press 2 to accept the Connect Rate displayed. Setting the COM Port Baud Rate You must set the baud rate for the COM 1 port on the Remote Module.
Programming 4. If 19.2 kbps is in effect, the following screen appears: 5. Press 2 to change the setting or 1 to retain the existing setting. NOTE: If your are talking on your display telephone while transmitting data via the COM port, there is not much difference in speed between 9.6 kbps and 19.2 kbps. However, if you are transmitting data only, the 19.2 rate will be significantly faster.
Operating the Remote Module 4 Operating the Remote Module of the DEFINITY Extender Once you have installed and programmed the Remote Module, you are ready to use it. After you have established a connection with the Switch Module (and consequently the DEFINITY ECS), you can use your DEFINITY telephone as you would any other telephone on the system.
Operating the Remote Module Starting the Operation You start the operation of the Remote Module by a process similar to logging in on other systems. Follow these steps to start the operation of the Remote Module: 1. At the “Go Online?” screen, press 2 to start the operation of the DEFINITY Extender system. 2. At this point, the Remote Module dials the Switch Module at the programmed number (see “Setting the Telephone Number” in Chapter 3, Programming).
Operating the Remote Module Figure 4-1. Connect Sequence for the Remote Module 3. At the “Enter Password” screen, enter your password and press the Drop button on the display telephone. A valid password must be entered to allow the telephone to be connected to the PBX.
Operating the Remote Module NOTE: You must enter your current valid password. The first time you use your Remote Module, the password will be the one initially assigned to you by your system administrator. A valid password contains 8 to 10 digits. 4. If a valid password has been entered, the Remote Module completes the connect sequence and the telephone will be operational. If an invalid password has been entered, you will be prompted to re-enter the password.
Operating the Remote Module ! CAUTION: Be sure that you have completely logged off by waiting for the “Go Online?” screen to appear. If you do not completely log off, the Remote Module may continue to try to reestablish the connection, and you will be liable for any applicable toll charges incurred. 3. If you do not want to disconnect, press 3 at the “Disconnect” screen. The following screen appears: 4. Do one of the following: ■ Press 1 to return to the “Disconnect” screen and disconnect the system.
Operating the Remote Module Changing a Password Follow these steps to change your password. 1. If you are not connected to the PBX, follow the steps in “Starting the Operation” above to connect to the PBX. 2. Once you are connected, press the Hold button on the display telephone four times and the following screen appears: 3. Press 3 and the following screen appears: 4.
Operating the Remote Module NOTE: If you press 3 and the “View S/W Version” screen appears, check with your system administrator. This indicates that you cannot change your own password. 5. Press 2 change a password. You will be prompted to enter the old password (a * will appear for each digit entered). 6. If the old password is correct, a prompt for the new password appears. Enter the new password (8 to 10 digits). Be sure the new password includes the first two digits of your old password.
Operating the Remote Module ! Security Alert: Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess and therefore should not contain: ■ all the same numbers (for example, 88888888) ■ sequential characters (for example, 987654321) ■ character strings associated with you or with your business.
Operating the Remote Module NOTE: The system administrator (user 0) can change all user passwords (see “Changing Passwords” in the “Programming” chapter in the DEFINITY® Extender Switch Module User's Guide). The remaining users can change only their own passwords (user 1 can change only the password which begins with 01). The new password also must begin with 01). NOTE: In some cases your system administrator may have disabled your ability to change your password.
Operating the Remote Module 3. Press 3 until the following screen appears: 4. Press 2 and the following screen appears: 5.
5 Troubleshooting Troubleshooting, LED Activity, and Error Messages As with all equipment of a sophisticated nature, occasionally an error in connection or transmission may occur. The DEFINITY Extender system provides indication of any errors via light-emitting diodes (LEDs) on the Remote and Switch Modules and by error messages on the display telephone connected to the Remote Module.
Troubleshooting Troubleshooting When an error occurs in the operation of the Remote Module, you should check for malfunctions in an organized manner. Follow these steps when troubleshooting the Remote Module: 1. Verify that the programmed telephone number is correct. 2. Check all interconnecting cables to ensure that they are properly seated. 3. Verify that the DIP switches are set correctly. 4.
Troubleshooting LED Sequences The following flash sequences may be observed on the Remote Module: ■ 1 Green: Online to Switch Module ■ 2 Green: Waiting for dial tone ■ 3 Green: Dedicated Line mode connect sequence ■ 4 Green: Dial mode connect sequence ■ 5 Green: Program mode (entering parameters) ■ 2 Red: Waiting for telephone connection ■ 3 Yellow: Test mode Error Messages If a problem has been encountered during the connection process, an error message will appear on the display telephone.
Troubleshooting Table 5-1. Error Messages Message Cause Action No Dial Tone The Remote Module is not properly connected to the local telephone company. Connect a regular telephone to the telephone company jack, and listen for dial tone. Make sure the line is properly connected to the jack on the Remote Module. If you still do not hear dial tone, contact your system administrator. Line Busy The line that the Switch Module is connected to is already in use.
Troubleshooting Table 5-1. Error Messages—Continued Message Cause Action Rate Too Slow The rate at which the modem is connecting is not fast enough to allow for successful operation of the system. Ensure that no other equipment is connected to the line. Report the problem to your system administrator.
Glossary +12 vdc 12 volt direct current. 120 vac 120 volt alternating current (North American standard electrical supply). B Baud Rate The speed in kbps at which digital data can be transmitted. D Direct Line A dedicated circuit or private leased line. Dedicated Subscriber Lines Communication lines (usually twisted pair) that are used to connect onpremise telephone equipment (such as a PBX) to the Central Office. Also referred to as direct lines.
Glossary Dial Line A telephone line which is part of the Public Switched Telephone Network and is accessed through the DEFINITY Extender’s automatic dial-up function. F Facility Transmission facilities. Usually a two metallic pair set of cords, but can be Telco carriers, T-1, microwave or dial-up telecommunications lines. L LED Light-emitting diode. A semiconductor diode which emits light when a current is passed through it, indicating that the power is on.
Glossary P PBX Private Branch Exchange. R Remote Module The DEFINITY Extender module that connects to the remote DEFINITY telephone. S Switch Module The DEFINITY Extender module that connects to the DEFINITY PBX.
