User guide

238 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.0

Troubleshooting

This troubleshooting section includes the following sections:

• Web Resources

• Before Contacting Customer Support

• Basic Troubleshooting: Check This First

• Command Logging

• Drive Performance Monitoring

• Problems and Solutions

• Error and Notification Messages

Web Resources

For support, troubleshooting tips, frequently asked questions, software

releases, and interoperability information related to 3ware RAID controllers,

refer to:

• LSI 3ware support page:

http://www.lsi.com/channel/support

• LSI eSupport Knowledge Base:

https://selfservice.lsi.com/service/main.jsp.

• LSI 3ware software downloads:

http://www.lsi.com/channel/ChannelDownloads

• LSI 3ware documentation:

http://www.lsi.com/channel/ChannelDownloads

• LSI 3ware interoperability lists:

http://www.lsi.com/channel/support/marketing_resources, through the

Data & Interoperability tab.

If you have a degraded unit or problem drive, see “Maintaining Units” on

page 139.