User's Manual

NEOVIA
40LCD TV OWNERS INSTRUCTION
25
ENGLISH
FAQ / TROUBLESHOOTING
If the TV seems to have a problem, first try the following list of possible problems and solutions before
contacting a service center. If none of these troubleshooting tips apply, do not attempt to repair the product
yourself. Call your nearest service center.
Symptoms that may appear to be a problem
The following symptoms may happen even if the TV has no problem. First try the following list of possible
problems and solutions before contacting a service center. First try the following list of possible problems and
solutions. If the symptom continues, turn the TV off, and call your nearest service center.
Symptom
Possible Problem Possible Solution
No picture on the screen,
and the power LED does
not turn on.
The TV is turned on, but
there is no picture on the
screen.
An afterimage is gen-
erated when continuously
watching a still image.
Power connection problem.
The brightness is adjusted too low.
The fluorescent tube is out of order.
This is caused by an inherent property of LCD panels.
Depending on the number of valid pixels, there may be black or bright pixels.
These will be less than 0.005% of the sum of all pixels. This is not a problem.
No picture is displayed on
the screen, but there is no
audio
A picture is displayed on
the screen, but there no
audio.
Remote control malfunc-
tions.
Discordance between the external device
jack and the input switch button location.
The volume is adjusted to 0.
Mute is active.
The audio cable is disconnected.
The polarity of the batteries installed in the
remote control is wrong.
The batteries installed in the remote
control have not been discharged
completely.
Adjust the input switch location.
Turn up the Volume button.
Press the Mute button again.
Check the audio cable connectivity.
Reinstall the batteries properly.
Replace the batteries with new ones.
Noise is heard on the
radio.
No color in a color picture
This may happen when you use a radio
near the TV.
The Color density is adjusted to 0 or
almost 0. tune.
Noise may occur when you use a radio near
the TV.
Keep some distance between any radios and
the LCD TV.
Adjust the Color density to 100 or less.
Check the power cable connectivity to the
power connector. Press the power switch
again.
Adjust the brightness and the contrast so that
a picture is displayed brightly. The fluorescent
tube of a LCD TV has a lifetime of about
50,000 hours.
To replace the fluorescent tube, contact a
service center.