User Manual N862 Series
User Manual N862 Series #LX400113; r. 8.
Thank you for purchasing this product. Lorex Corporation is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: N862A64B N862A63B For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: lorex.com WARNING RISK OF ELECTRIC SHOCK DO NOT OPEN WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER.
Table of contents 1 Important Safeguards ........................................................................... 1 1.1 General Precautions..................................................................... 1 1.2 Installation ............................................................................... 1 1.3 Service .................................................................................... 2 1.4 Use ........................................................................................
Table of contents 12.2 Configuring Motion Detection .......................................................38 13 Active Deterrence................................................................................41 13.1 Automatic Deterrence Settings .......................................................41 13.2 Manually Activate Deterrence Features.............................................43 14 Smart Motion Detection........................................................................45 14.
Table of contents 17.7 17.6.5 P2P Setting ...................................................................75 17.6.6 Performing Smart Search for Safeguard..................................76 17.6.7 Configuring Smart Plan.....................................................77 17.6.8 Configuring Safeguard......................................................77 17.6.9 Configuring Video Loss Settings ..........................................79 17.6.10 Configuring Hard Drive Warnings .......................
1 Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing process of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to ensure your enjoyment and proper use of the product and accessory equipment. Please read them carefully before operating and using your product. 1.1 General Precautions 1.
1 Important Safeguards 6. Overloading: Do not overload wall outlets or extension cords as this can result in the risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Periodically examine the cord, and if its appearance indicates damage or deteriorated insulation, have it replaced by your service technician. 7.
1 Important Safeguards 2. Conditions Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: • • • • • When the power supply cord or plug is damaged. If liquid has been spilled or objects have fallen into the product. If the product has been exposed to rain or water. If the product has been dropped or the cabinet has been damaged If the product does not operate normally by following the operating instructions.
2 Package Contents Your security recorder package includes the following components: 4K Ultra HD Security NVR Power Adapter Ethernet Cable USB Mouse HDMI Cable NOTE Hard drive size, number of channels, and camera configuration may vary by model. Please refer to your package for specific details. Check your package to confirm that you have received the complete system, including all components shown above. #LX400113; r. 8.
3 Recorder Overview 3.1 Front Panel 1. LED Indicators: • HDD: Glows to indicate hard drive is operating properly. Turns off when there is a hard drive error. • NET: Glows to indicate the recorder is connected to the Internet for remote access and automatic firmware updates. Turns off when there is no Internet access. • REC: Glows to indicate that the system is currently recording. • PWR: Glows to indicate the system is on. 2.
3 Recorder Overview 10. HDMI: Connect to an HDMI monitor or TV (not included) using the included HDMI cable to view the system interface. #LX400113; r. 8.
4 Basic System Setup 4.1 STEP 1: Connect cameras NOTE This step is for verification of the camera image only. It is recommended to connect cameras to a nearby power adapter for this step. The Lorex Setup Wizard that runs at startup will assist you in naming and organizing your cameras, so it is also recommended to leave cameras connected until the wizard asks you to install cameras in their permanent mounting location.
4 Basic System Setup 4.4 STEP 4: Connect monitor Connect the recorder to a monitor using the included HDMI cable (supports up to 4K resolution). OR Connect the recorder to a monitor using a VGA cable (not included - supports up to 1080p resolution). CAUTION If you need to switch monitors, make sure you set the recorder to an output resolution supported by the new monitor before switching. See 17.2 Setting the Monitor Resolution (Display), page 57 for details. 4.
4 Basic System Setup 2. Enter the system user name (default: admin) and your secure password, then click OK. Wait for the firmware update to complete. The system will restart once the firmware has been upgraded. CAUTION DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRMWARE INSTALLATION. 4.7 Quick Access to System Information Perform one of the following actions to bring up the system information window.
4 Basic System Setup 4.8 Connecting Cameras to the Local Area Network (LAN) For flexibility, you may also connect IP cameras to the same Local Area Network (LAN) as the NVR instead of connecting them directly to NVR. This is accomplished by connecting the cameras to the same router as the NVR. For these installations, an external PoE switch (sold separately) or power adapter (sold separately) must be used to provide power to each IP camera.
4 Basic System Setup Step 1 of 2 — Option B: Connecting cameras to your local network using power adapters: 1. Connect each camera to a compatible power adapter (check your camera documentation at lorex.com for compatible power adapters for your cameras). 2. Connect the camera to your router using a CAT5e or higher Ethernet cable. Step 2 of 2: Add the cameras to your NVR: 1. Right-click and select Device Search. 2. Click Device Search. The system searches the network for compatible cameras.
5 Camera Installation The following chapter provides general setup instruction and installation tips for security cameras. NOTE This section covers connection of cameras to the recorder and general installation tips only. Please refer to the documentation that came with your camera or search for your camera model number at lorex.com for specific installation instructions. 5.1 Installation Tips General camera installation tips that apply to all camera models.
5 Camera Installation 2. Adjust the camera stand to ensure that the camera has a satisfactory view of the area you would like to monitor. Stand configuration depends on the mounting surface you have chosen (see below for suggested stand configurations). Wall Mount Ceiling Mount NOTE Counter / table top mounting is not recommended if you are planning to utilize Person & Vehicle detection due to limited accuracy. Please refer to 14.
5 Camera Installation NOTE Connect up to two Wi-Fi products to NVRs. Further Wi-Fi devices can still be used through the Lorex Home App. #LX400113; r. 8.
6 Using the Mouse The mouse is the primary control device for the system. Connect the included mouse to the USB port on the front or rear panel. 1. Left-button: • In live view, while in a split-screen display mode, click an individual channel to view it in full-screen. Click again to return to the split-screen display mode. • While navigating menus, click to open a menu option. 2. Right-button: • During live view, right-click anywhere on the screen to open the Quick Menu.
7 Setting the Date & Time CAUTION It is highly recommended to set the date and time when first setting up your system. Inaccurate time stamps may render your footage unusable for court evidence. NOTE This chapter covers setting system date and time only. See the references below for full instructions on the other submenus shown below: • • General: See 17.6.18 Configuring General System Settings, page 85. Holiday: See 17.6.19 Configuring Holidays, page 86. To set the date and time: 1.
8 Using the On-Screen Display Use the system’s on–screen display to navigate menus and configure options and settings. NOTE To access the on-screen display, you must connect the included mouse and a monitor (not included) to the recorder. See 4 Basic System Setup, page 7 for full instructions. 8.1 Navigation Bar The Navigation Bar along the bottom of the recorder’s Live View display allows you to access the Main Menu and control basic functions of the recorder.
8 Using the On-Screen Display • Right-click anywhere on the Live View screen. 1. Main Menu: Select for full access to the Main Menu. 2. Playback: Opens the Playback Menu. This allows you to search for video recordings saved on the recorder’s hard drive. For details on using the Playback menu, see 10 Playback, page 27. 3. Pan/Tilt/Zoom: Control and configure settings for Pan-Tilt-Zoom (PTZ) cameras. For full instructions on connecting and using PTZ cameras, see , page . 4.
8 Using the On-Screen Display 8. AutoFocus: Access zoom/focus controls for auto-focus cameras (not included). 9. Camera Setting: Configure image settings for cameras. For full details, see 8.5 Camera Image Settings, page 20. 10. Info: Displays system information, such as model number, device ID, IP address, etc. 11. Sequence: Start or stop Sequence Mode. In Sequence Mode, the system display will automatically cycle through connected channels every few seconds. 12.
8 Using the On-Screen Display • Click Shift to switch between uppercase and lowercase characters. • Right-click to close the Full Keyboard. To use the Number Keyboard: • Using the mouse, click on a field where numeric characters are entered, such as the date or time fields. • The Number Keyboard opens: • Right-click to close the Number Keyboard. 8.5 Camera Image Settings Use the Camera Setting menu to adjust image settings for your cameras. To adjust image settings: 1.
8 Using the On-Screen Display 2. Configure the following settings as needed: NOTE The settings listed below are only shown if they are supported on the selected camera. Some camera models do not support all settings. • • • • • • • • Config File: Select from image setting presets. Brightness: Adjust the image brightness. Contrast: Adjust the image contrast. Saturation: Adjust the vibrancy of colors in the image. Sharpness: Adjust the sharpness of the image.
9 Recording By default, the system is set to immediately record video from connected cameras continuously, 24 hours a day. You can customize the recording settings according to your needs. 9.1 Video Recording Types The system supports the following recording types: • Continuous recording: Normal, continuous recording. A icon is shown in the bottom left-hand corner of the camera image when continuous recording is in progress. • Motion recording: Motion-triggered video recording.
9 Recording 5. Configure the following settings. Except where noted, options for Main Stream and Sub Stream are the same: • Compression: Select the video compression type that will be used. For H.265 compatible cameras, it is recommended to select H.265, as it will use the least amount of disk space. • Super H.264/5: (Main Stream only) Enable to reduce system requirements for unimportant recordings to maximize hard drive storage. If you enable, select the Quality from 1 (lowest) to 6 (highest).
9 Recording 2. Click STORAGE. Click the Schedule tab on the side panel. 3. Under Channel, select the channel you would like to configure or select All. 4. Configure the schedule as needed: • Click-and-drag on each day to customize the recording schedule. The schedule is set up as a grid, which each block representing one hour. • Click beside 2 or more days to link schedules ( change multiple schedules at once. • To make fine adjustments to a schedule, click and end times for a schedule. ).
9 Recording To set options for manual recording: 1. From the Live View display, right-click to open the Quick Menu. Click Manual, then Record. 2. Under Main Stream, select how the system will record the Main Stream for each channel: • Auto: Main Stream recording will follow the recording schedule. • Manual: The system will record the Main Stream continuously as long as this option is checked. • Stop: The system will not record the Main Stream for this channel. This option is not recommended. 3.
9 Recording 2. Click STORAGE, then click the Basic tab on the side panel. 3. Ensure HDD Full is set to Overwrite to overwrite the oldest recordings when the hard drive is full. NOTE Select Stop Record for the system to stop recording when the hard drive is full. 4. Click Apply. #LX400113; r. 8.
10 Playback Search through and playback recorded video files on the system. 10.1 Playing Back Video from the Hard Drive To play back recorded video: 1. From the Live View display, right-click to open the Quick Menu, then click Playback. 2. Use the calendar on the right to select the day to playback. 3. Check the channels you want to play back. Click the icons to the right of each channel name to choose the video quality ( for Main Stream, for Sub Stream). 4.
10 Playback 3. Channel Selection: Select channels and video quality for playback. You can check up to 4 channels for playback in mainstream ( ) and up to 8 channels for playback in substream ( ). 4. Viewing Modes: • Not supported • Bookmark List: Shows all bookmarked recordings for a single channel on the selected date (requires bookmarked recordings — see below for details). • File List: Shows all available recordings for the selected date and channel(s) in list format. 5.
10 Playback 9. Playback Controls: • Play / Pause • Stop • Play Backwards • Previous Frame: Go to the previous frame when video is paused. • Next Frame: Go to the next frame when video is paused. • Slow Playback: Click repeatedly to slow the video down by half speed up to 16× slower than normal. Click again to return to regular speed. • Fast Playback: Click repeatedly to double the speed of the video up to 16× faster than normal. Click again to return to regular speed.
10 Playback To perform an area search: 1. From the Live View display, right-click to open the Quick Menu, then click Playback. 2. Use the calendar on the right to select the day to playback. 3. Check a single channel you want to play back. Click the icon to the right of the channel name to choose the video quality ( for Main Stream, for Sub Stream). 4. Click inside the video bar to select the playback time. The system will begin playing back video from the selected time. 5.
10 Playback 2. From the Live View display, right-click to open the Quick Menu, then click Playback. 3. Use the calendar on the right to select the day to playback. 4. Check the channels you want to play back. Click the icons to the right of each channel name to choose the video quality ( for Main Stream, for Sub Stream). 5. Click inside the video bar to select the playback time. The system will begin playing back video from the selected time. 6.
10 Playback 8. Select a filetype for your backup file. 9. Click Backup. 10.5 Playing Back Video from a USB Drive If you have video files saved to a USB flash drive (not included), you can play them back using the system. For full instructions on backing up video to a USB flash drive, see 11 Backup, page 33. To play back video from a USB flash drive: 1. Connect the USB thumb drive (not included) with video files on it into a free USB port on the recorder. 2.
11 Backup Backup video files to external USB flash drive (not included). 11.1 Formatting the USB Flash Drive It is recommended to format your USB thumb drive (not included) before using it with the system. CAUTION Formatting the USB device will permanently erase all data. This step cannot be undone. Prerequisite: • Connect a USB flash drive (not included) to a free USB port on the unit. To format a USB flash drive: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu.
11 Backup 5. Select a format mode: • FAT32: Recommended — offers the greatest compatibility with other devices. • NTFS: Advanced users only — should only be used on drives larger than 32GB where file sizes will be larger than 4GB. 6. Click OK. 11.2 Backing Up Video You can save video recordings from your system to a USB flash drive. Ensure you format new drives before backing up video (see 11.1 Formatting the USB Flash Drive, page 33 for details). To back up video: 1.
11 Backup 11.4.1 Viewing Backed Up Files on PC 1. Download and install the Lorex Player for PC from the recorder’s product page at lorex.com 2. Double-click one of the files under the Group File List on the left to begin playback. NOTE By default, the video file will play in the top-left playback window as shown below. Select an unused playback window then double-click another file to play additional videos at the same time. OR Click to open a backed up video file in another location. 3.
11 Backup 4. Double-click one of the files under the Group File List on the left to begin playback. NOTE By default, the video file will play in the top-left playback window as shown below. Select an unused playback window then double-click another file to play additional videos at the same time. OR Click to open a backed up video file in another location. 5. Use the Lorex Player controls to control playback or select other files for playback. NOTE For a full overview of Lorex Player controls, see 11.
11 Backup 4. Playback Controls: • : Playback files in sequence. • : Synchronize playback times. • : Play/pause playback. • : Stop playback. • : Previous frame. • : Next frame. : Playback speed. • • : Volume control. 5. Zoom Timeline 6. Display Area: Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. • : Start/stop a manual recording of the video file. • : Take a snapshot of the video file.
12 Motion Detection Configure motion detection settings to ensure that events are captured according to your preferences. 12.1 Status Icons The system displays different icons in the bottom left–hand corner of the camera image to inform you of motion detection events: • Motion detection: Motion has been detected by the camera. An icon is shown in the bottom left-hand corner of the camera image to show that motion was detected, but the system is not recording a motion event.
12 Motion Detection 5. Click Set next to Region to configure which areas of the image will be enabled for motion detection. A grid will appear on the monitor: • The camera image appears with a red grid overlay. This means the entire image is enabled for motion detection. • Click or click-and-drag to add / remove boxes from the active area. Cells that have been removed from the active area appear transparent. • Hover near the top of the image to reveal zone selection.
12 Motion Detection 7. Choose how the system will react when motion is detected: • Show Message: Check to enable an on-screen pop-up when one of your cameras detects motion. On-screen pop-up shows the channels an event occurred on and the type of event. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 17.6.3 Configuring Email Alerts, page 72).
13 Active Deterrence Lorex Active Deterrence cameras feature bright, customizable warning lights and a remote-triggered siren. The recorder allows you to customize automatic light-triggering when motion is detected to deter intruders (see 13.1 Automatic Deterrence Settings, page 41). You can also trigger the lights and sirens manually using the recorder or Lorex Home connectivity software (see 13.2 Manually Activate Deterrence Features, page 43).
13 Active Deterrence 2. Click EVENTS. Click the Event Settings tab on the side panel, then in the drop-down menu click on Motion. Click on the Smd/Deterrence on the top panel. 3. Select the channel of a connected deterrence camera. 4. Check Enable. NOTE This is for automatic warning light triggering only. You can manually activate the warning light and siren without enabling automatic warning light triggering. 5. Click Set next to Area to set an active area for automatic deterrence.
13 Active Deterrence 6. Click Set next to Schedule to set the weekly schedule for automatic deterrence. • Click or click-and-drag along each of the yellow timelines to quickly add or remove time from each day’s schedule in 15–minute segments. • Click beside 2 or more days to link schedules ( change multiple schedules at once. • To make fine adjustments to a schedule, click and end times for a schedule. ). This allows you to quickly . This will allow you to set exact start • Click OK when finished. 7.
13 Active Deterrence • From the Live View display, click #LX400113; r. 8.0/57001/57001; en-US on the Navigation Bar.
14 Smart Motion Detection NOTE Smart Motion Detection must be enabled in Smart Plan before configuring settings. Refer to 17.6.7 Configuring Smart Plan, page 77 for further details. The system supports detection of people and vehicles with compatible IP cameras only. This helps deliver more relevant notifications when using the Lorex Home app for remote viewing.
14 Smart Motion Detection • Install the camera between 8-16ft (2.5-5m) off of the ground. NOTE Accuracy of Person & Vehicle detection will be influenced by multiple factors, such as the object’s distance from the camera, the size of the object, and the height and angle of the camera. Night vision will also impact the accuracy of detection. 14.2 Configuring Person & Vehicle Detection Set preferences for person and/or vehicle detection per channel. 14.
14 Smart Motion Detection 6. Click Search. 7. Events that match your search criteria are displayed. You now have the following options: • Click a thumbnail to preview the event. Double-click the preview window to view in full screen. • Check thumbnails to perform other actions: 14.4 ◦ : Back up events. ◦ : Lock events. ◦ : Bookmark events. Configuring Active View Track motion that is detected by following and zooming in on the moving object. To configure the active view settings: 1.
15 Face Detection NOTE Face Detection must be enabled in Smart Plan before configuring settings. Refer to 17.6.7 Configuring Smart Plan, page 77 for further details. 15.1 Configuring Face Detection Set preferences for face detection on each channel, and select channels you want to enable face detection on. To configure face detection: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click EVENTS, then click the Event Settings tab on the side panel.
15 Face Detection 5. Click to enable Face ROI to enhance images captured through face detection. 6. Click Set next to Schedule to choose which days and times of the week to enable face detection: • Click or click-and-drag along the each of the blue timelines to quickly add or remove time from each day’s schedule in 15–minute segments. • Click beside 2 or more days to link schedules ( change multiple schedules at once. • To make fine adjustments to a schedule, click and end times for a schedule. ).
15 Face Detection To preview captured faces: 1. From the Live View display, right-click to open the Quick Menu, then click Face Preview. 2. Click enable for the face preview box to appear on the right side of the screen. Click disable to remove the face preview box. 15.3 Performing Smart Search for Face Detection Search for face detection events on a specific channel or the entire system. You can also choose to back up events (USB flash drive required - not included).
16 Managing Passwords and User Accounts Passwords are enabled by default and are required to access the Main Menu or connect to the system using a computer or mobile device. You will be prompted to create a custom password after you connect for the first time. NOTE If you forget the password to the system, contact technical support to have it reset. 16.
16 Managing Passwords and User Accounts 16.1.2 Adding Users You can allow multiple users to log in to the system. When adding different users, you can assign what menus they have access to. For example, you may want your friend to monitor your system while you are away, while not giving full access to your system. To add a user: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click ACCOUNT, then click the User tab on the side panel. 3. Click Add User.
16 Managing Passwords and User Accounts 4. Configure the following: • Username: Enter a name for the user account. • Password: Enter a password for the user account. Enter the password again under Confirm Password. • Memo: (Optional) Enter a description of the user account. • Group: Select the group you would like to assign to this user account. A user account cannot be given permissions its group does not have. • Authority: Check the permissions you would like the user account to have.
16 Managing Passwords and User Accounts 2. Click ACCOUNT, then click the Group tab on the side panel. 3. Click Add Group. 4. Configure the following: • Name: Enter a name for the group. • Memo: (Optional) Enter a description of the group. • Authority: Check the permissions you would like the user account to have. Under the System tab, select the menus the user account may access. Under the Playback tab, select which channels the user account may access recorded video from.
16 Managing Passwords and User Accounts 3. Click next to the group you want to modify. 4. Update group details as needed, then click OK. 16.2.3 Deleting Groups Remove a group. To delete a group: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click ACCOUNT, then click the Group tab on the side panel. 3. Click next to the group you want to delete. 4. Click OK. #LX400113; r. 8.
17 Using the Main Menu To open the main menu: • From the Live View display, right-click to open the Quick Menu, then click Main Menu. OR • From the Live View display, hover the mouse near the bottom of the screen, then click on the Navigation Bar. #LX400113; r. 8.
17 Using the Main Menu 17.1 Main Menu Overview 17.2 Setting the Monitor Resolution (Display) Configure the system’s monitor resolution and other display settings. To set the monitor resolution: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click DISPLAY, then click the Display tab on the side panel. 3. Under Resolution, select the correct resolution for your monitor. 4. Click Apply to save changes.
17 Using the Main Menu 2. Click DISPLAY, then click the Display tab on the side panel. 3. Configure the following: • • • • Transparency: Select the menu transparency. Time Display: Check to show the time on the monitor. Camera Display: Check to show the channel names on the monitor. Image Enhance: Check for the system to digitally improve the video quality on the live display. This setting does not affect recordings. • AI Rule: Check to display captured faces on the right side of the live display.
17 Using the Main Menu 2. Click DISPLAY, then click the Sequence tab on the side panel. 3. Choose how many channels will appear on screen when Sequence mode is triggered by motion detection (you must check Sequence when configuring motion detection — see 12 Motion Detection, page 38for details). 4. Enter the amount of time in seconds that each channel or page will appear on screen during Sequence mode. 5. Select a viewing mode to configure.
17 Using the Main Menu 2. Click CAMERA, then click Registration on the side panel. Click the Status tab on the top panel. 17.4.2 Camera Firmware Versions View firmware versions for connected cameras. To view camera firmware versions: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click CAMERA, then click Registration from the side panel. Click the Firmware tab on the top panel. 17.4.
17 Using the Main Menu 4. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 5. Click CAMERA, then click Registration on the side panel. Click the Upgrade tab on the top panel. 6. Click Select. Select the firmware file on the USB drive and click OK. 7. Check the cameras you would like to apply the upgrade to in the list and then click USB Upgrade. CAUTION Wait for the firmware upgrade to complete before turning off or unplugging the cameras or NVR.
17 Using the Main Menu 4. Configure the following settings: • Time Display: Check to display the time information during live view. Click to choose the position of the time display overlay. Click-and-drag the time display to reposition it. Right-click when finished. • Channel Name: Check to display the channel name. Enter the camera’s name and click to choose the position of the channel name overlay. Click-and-drag the channel name to reposition it. Right-click when finished. 5.
17 Using the Main Menu To configure snapshot recording settings: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click CAMERA, then click theRecording tab on the side panel. Click the Snapshot tab on the top panel. 3. Under Snapshot, select the number of snapshots the system will take when the snapshot button is pressed. 4.
17 Using the Main Menu 4. Click Apply to save changes. 17.5 Information Menu View system information related to storage, network status, system warnings, and more. 17.5.1 Version Information View system information such as device ID, model number, IP address, and firmware version. To access the Version Info menu: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click INFORMATION, then click the Information tab on the side panel.
17 Using the Main Menu To access HDD Info: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click INFORMATION, then click the Information tab on the side panel. Click the HDD Info tab on the top panel. 17.5.3 BPS Shows bitrates of connected cameras. The bitrate is the amount of data the camera is sending to the system. To access the BPS menu: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2.
17 Using the Main Menu To access the log menu: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click INFORMATION, then click the Log tab on the side panel. 17.5.5 Alarm View a summary of active system alarms. Activated alarms are highlighted in white. Additional info such as channels that are currently detecting motion is shown. The following alarms are shown in the Alarm Status menu: • Motion Detect: Shows channels with active motion alarms.
17 Using the Main Menu To access the online users menu: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click INFORMATON, then click the Network tab on the side panel. Click the Online Users tab on the top panel. 17.5.7 Network Load View network traffic your system is sending and receiving. To access the network load menu: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2.
17 Using the Main Menu To access the network test menu: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click INFORMATION, then click the Network tab on the side panel. Click the Network Test tab on the top panel. 17.5.9 Saving Your System Configuration to a USB Thumb Drive The system allows you to save your current system configuration to a USB thumb drive (not included). This is useful if you want to backup your current settings.
17 Using the Main Menu 2. Click INFORMATION. Click the Update/Reset tab on the side panel, then click the Config Backup tab on the top panel. 3. Under Device Model, select the USB device where the system configuration is saved. 4. Click the folder with the configuration file you would like to restore. Configuration file folders are labeled “Config” and then the time and date the configuration was saved (e.g., Config_20140425103727). 5. Click Import to restore the system configuration. 6.
17 Using the Main Menu 17.5.11 Upgrading Firmware Manually The primary method for upgrading system firmware is automatically over the Internet. The system also supports firmware upgrades from a USB thumb drive (not included). Prerequisite: • Save the .bin firmware file for your unit onto a USB flash drive (not included), and connect the drive to one of the system’s free USB ports. To upgrade firmware manually: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2.
17 Using the Main Menu 3. Ensure Automatically Check for Updates is checked. If it was previously unchecked, click OK to save changes. 4. Click Check for Updates to check for a newer firmware version. 5. If a newer version is found, click Upgrade Now to upgrade the system. 17.6 Network Settings Configure general system settings, recording schedule, motion settings, and more. 17.6.1 Selecting DHCP or Static IP Address (TCP/IP) Configure IP address settings. To configure IP address settings: 1.
17 Using the Main Menu NOTE Port forwarding is not required unless you are using DDNS for remote access. Using mobile apps does not require port forwarding or DDNS setup. To configure system ports: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click NETWORK, then click the Connection tab on the side panel. 3. Configure the port numbers as needed. 4. Click Apply to save changes. NOTE Up to 3 devices may connect to the system at the same time. 17.6.
17 Using the Main Menu If you want to use Lorex’s email server (recommended): 1. Under Mail Select, select Lorex Mail to use the Lorex email server to send out alarm notifications. This is the recommended setting. 2. Configure the following: • • • • • Email Schedule: Configure time periods during which email alerts will be sent. Receiver: Enter the email address that will receive alerts. Sender: Enter the sender’s email address. Subject: Enter the subject line for the email alert.
17 Using the Main Menu If you want to use your own email server (advanced): 1. Under Mail Select, select Customize. 2. Configure the following: • • • • • • • • • SMTP Server: Enter the SMTP server address. Port: Enter the port used by the SMTP server. Username: Enter the SMTP user name. Password: Enter the SMTP password. Anonymous: Check if your server supports anonymous log ins. Otherwise, leave this unchecked. Receiver: Enter the email address that will receive alerts.
17 Using the Main Menu To configure switch settings: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click NETWORK, then click the Switch tab on the side panel. 3. Configure the IP Address, Subnet Mask, and Default Gateway for the internal PoE switch. 4. Click Apply to save changes. The system will restart. 17.6.5 P2P Setting The P2P Setting menu is used only to enable / disable remote access to the system using a P2P connection.
17 Using the Main Menu 2. Click NETWORK, then click the P2P tab on the side panel. 3. Check Enable to use P2P, or uncheck to disable. 4. Click Apply. 17.6.6 Performing Smart Search for Safeguard Search for safeguard events on a specific channel or the entire system. You can also choose to back up events (USB flash drive required - not included). To perform smart search on safeguard events: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click EVENTS.
17 Using the Main Menu 3. 4. 5. 6. Select the channel to search for events from, or select All Choose a start and end time for your search. Under Event Type select either Missing or Left Behind. Click Search. Events that match your search criteria will appear below. If you want to back up events, check the events you want to back up, then click Export. 17.6.7 Configuring Smart Plan Select the smart plan feature for your system.
17 Using the Main Menu 2. Click EVENTS, then click the Event Settings tab on the side panel. In the drop down click the Safeguard tab. 3. Under Camera, select the channel you would like to configure. 4. Click on Add to create a new rule. 5. Under Types select Missing for object’s that are missing from the designated area or Left Behind for object’s that have been left behind in the designated area. 6. Once the type of rule has been chosen, click the er area.
17 Using the Main Menu 17.6.9 Configuring Video Loss Settings Configure video loss settings and how the system reacts to a video loss event. Video loss means that video from one or more cameras was interrupted or disabled. It could be caused by a number of factors, such as a loose or damaged connection, loss of power to a camera, or a blocked camera lens. To configure video loss settings: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click EVENTS.
17 Using the Main Menu 2. Click EVENTS. Click the Warning tab on the side panel, then click the HDD tab on the top panel. 3. Under Event Type, select the hard drive event you would like to configure. Check Enable to activate the selected warning. • No Disk: No hard drive detected. • Disk Error: A hard drive error has been detected. • Disk Full: The hard drive is full or almost full. You can enter the percentage of disk space remaining that will trigger a warning under Less Than (e.g.
17 Using the Main Menu 2. Click EVENTS. Click the Warning tab on the side panel, then click the Network tab on the top panel. 3. Under Event Type, select the event type you would like to configure. Check Enable to activate the selected warning. • • • • Net Disconnection: The system has lost connection to the network. IP Conflict: More than one device on your network has the same IP address. MAC Conflict: More than one device on your network has the same MAC address.
17 Using the Main Menu 3. Select an event type to search for. 4. Enter a start and end time for your search. 5. Click Search. 6. Events that match your search criteria are displayed: • The Event column is formatted to show [Event Type]: [Channel Number]>. • Click Details to see more information on the selected event. • Smart Motion events have more options than other events.
17 Using the Main Menu 2. Click STORAGE, then click the HDD Manager tab on the side panel. 3. Select the hard dive you would like to format. 4. Click Format, then click Yes to confirm. 17.6.15 Configuring Hard Drive Type The system supports the following hard drive types: • Read/Write: Normal recording hard drive. • Read-Only: The system can playback data from this hard drive, but it will not record to it. To set the hard drive type: 1.
17 Using the Main Menu 4. Click Apply to save changes. The system will restart to complete this operation. 17.6.16 Configuring Record Estimate (Recording Calculator) Use the recording calculator to get an estimate of your maximum recording time in days for the installed hard drive, or how much hard drive space would be required to retain a specific amount of days. To obtain a recording estimate: 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2.
17 Using the Main Menu 2. Click STORAGE, then click the FTP tab on the side panel. 3. Check Enable to allow FTP connection, and select either FTP or SFTP depending on your configuration. 4. Configure the following: • • • • • • • • • Server: Enter the FTP server’s address. Port: Enter the FTP port. Username: Enter your FTP username. Password: Enter your FTP password. Anonymous: Enable if your FTP server supports anonymous login.
17 Using the Main Menu 2. Click SYSTEM. Click the General tab on the side panel, then click the General tab on the top panel. 3. Configure the following: • • • • • • • • • • • • Device Model: The camera model name. Device No.: Not supported. Language: Set the system languages. Available options are English, French, and Spanish. Video Standard: Select NTSC (North America) or PAL (Europe).
17 Using the Main Menu 2. Click SYSTEM. Click the General tab on the side panel, then click the Holiday tab on the top panel. 3. Click Add New Holidays. 4. Configure the following: • Holiday Name: Enter a name for this holiday. • Repeat Mode: Select Once for the holiday to occur only this year or Always for the holiday to be repeated each year. • Holiday Range: Select Date to select a specific date, or select Week to select holidays based on which week they fall on.
17 Using the Main Menu 17.6.20 Configuring IP Filter Configure permissions for external IP addresses attempting to access the unit. 1. From the Live View display, right-click to open the Quick Menu, then click Main Menu. 2. Click SYSTEM, then click the Security tab on the side panel. Click the Firewall tab on the top panel. 3. Check Enable. 4.
18 Connecting Remotely using the Lorex Home Mobile App You can connect to your security system over the Internet using our free Lorex Home app for iOS and Android devices. Securely connect to your system from anywhere with no recurring fees for live viewing.
19 Smart Home & Voice Assistance The recorder is compatible with third-party smart home solutions, including Amazon Alexa® and Google Assistant®. You can use these services to take your security experience to the next level, with smart home options that make accessing your system even easier. For compatibility information, as well as full instructions on setup and use, visit lorex.com/SmartHome. Google and Google Home are trademarks of Google LLC.
20 Connecting Audio Devices The system supports Lorex HD audio cameras, which transmit audio through the same network cable used for video connection and powering the camera. The system can also record one audio channel using the AUDIO IN port on the rear panel. You must have a self-powered microphone or an audio camera with an RCA–type audio connection to use this port. NOTE Use of an external microphone allows you to record audio on Channel 1 of the system. It cannot be moved to a different channel.
20 Connecting Audio Devices 5. Click on More Setting to configure the following: • Audio Encode: Check box to enable/disable. • Audio Format: Select an audio codec (G711a or AAC recommended). CAUTION In order to use voice commands with your security system , you must choose AAC encoding for the Sub Stream. For more details on using voice commands with your security system, see 19 Smart Home & Voice Assistance, page 90. • Audio Source: Remains as NORMAL setting.
21 Replacing the Hard Drive The system comes with a pre-installed 3.5" SATA hard drive. You can replace the hard drive with one up to a maximum size of 10TB. 21.1 Removing the Hard Drive CAUTION Make sure that the system is OFF and the power adapter is disconnected before removing/installing a hard drive. To remove the hard drive: 1. Power off the system, and unplug all cabling from the system. 2. Turn the recorder over. Remove the bottom panel screws (6×). #LX400113; r. 8.
21 Replacing the Hard Drive 3. Turn the recorder over carefully, then remove the top panel. CAUTION The wiring to the front panel button and USB port runs along the top panel of the recorder. When separating the top panel, rest it carefully beside the bottom panel as shown below. #LX400113; r. 8.
21 Replacing the Hard Drive 4. Remove the power and SATA cables from the hard drive. 5. Carefully pick up the hard drive to lift the bottom panel, being mindful of the sharp edges of the bottom panel. Remove the hard drive screws (4×) from the bottom panel. Hold onto the hard drive so it remains in place when all screws have been removed. 6. If you are not immediately going to install a new hard drive, replace the top panel and the 6 bottom panel screws. 21.
21 Replacing the Hard Drive To install a new hard drive: 1. Insert the 2 hard drive screws closest to the SATA and power ports on the hard drive and tighten them half way. 2. Power off the system, and unplug all cabling from the system. 3. Turn the recorder over. Remove the bottom panel screws (6×). #LX400113; r. 8.
21 Replacing the Hard Drive 4. Turn the recorder over carefully, then remove the top panel. CAUTION The wiring to the front panel button and USB port runs along the top panel of the recorder. When separating the top panel, rest it carefully beside the bottom panel as shown below. 5. Line the 2 half-inserted hard drive screws with the 2 holes shown below. #LX400113; r. 8.
21 Replacing the Hard Drive 6. Carefully pick up the bottom panel with the hard drive, being mindful of the sharp edges of the bottom panel. Slide the 2 pre-inserted screws into the locked position, then tighten the screws. Insert and tighten the 2 remaining hard drive screws. 7. Connect the power and SATA cables to the hard drive. 8. Replace the top panel and the 6 bottom panel screws. #LX400113; r. 8.
22 DDNS Setup (Advanced) Setting up DDNS connectivity allows you to view your recorder from any computer or compatible mobile device with Internet access. NOTE The primary connectivity option for the recorder uses the Lorex Home app to connect to your system over the Internet without the need for port forwarding or DDNS registration. • 22.1 For instructions on using the Lorex Home app for mobile devices, see 18 Connecting Remotely using the Lorex Home Mobile App, page 89.
22 DDNS Setup (Advanced) 3. Enter basic information for account setup. 4. Click Create an Account. 22.3 STEP 3: Activate Your Warranty Activate the manufacturer’s warranty on your recorder. To activate your product warranty: 1. 2. 3. 4. From your Lorex account, click the WARRANTIES tab. Click Activate Warranty. Enter your product information (attaching bill of sale optional). Click Save Warranty. Once submitted, your warranty information will be summarized under My Warranties. 22.
22 DDNS Setup (Advanced) 3. Select your recorder warranty from the dropdown next to Warranty. Enter the rest of your product information. NOTE • The Device Name can be any name of your choice (for example, “Store Security System”). • You can find your recorder’s MAC Address in the system information window on the recorder. From the Live View display, right-click and click Info, or click on the Navigation Bar. 4. Click Add Device.
23 Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Lorex technical support: Error Possible Causes Solutions • • • System is not receiving power, or is not powering up. Cable from power adapter is loose or is unplugged. • • Cables are connected, but system is not receiving sufficient power.
23 Troubleshooting Error Possible Causes Solutions • • Mouse cable is not firmly connected to the system. Mouse is not connected to the system. • Firmly connect the mouse cable to one of the USB ports. • System needs to be reset • Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable to the DC 12V port on the rear panel. • Camera cables are loose or have become disconnected.
24 Technical Specifications 24.1 General Video Transmission Technology IP Channels 16 Channels 24.2 Inputs/Outputs Video Input 16 ch: 16 × PoE Video Outputs1 1 × VGA/1 × HDMI Audio Input 1 ch: RCA type Audio Output 1 ch: RCA type Alarm In 4 Channels Alarm Out 2 Channels 24.3 Display Display Output Resolution Up to 4K UHD Live Display 8 ch: 1, 4, 8, 9, 16 Live Display Speed (Max) Up to 4 ch: 4K @ 15fps OSD On/Off System Navigation USB Mouse 24.
24 Technical Specifications Smart Search Yes Third Party Integrations Google Assistant™, Amazon Alexa™3 24.8 Smart Home Amazon Alexa™ Yes Google Assistant™ Yes Streaming Options Chromecast™, Apple TV™, Amazon Echo Show™, Google Home Hub™, Lenovo Smart Display™ 24.
24 Technical Specifications 7. Accessing your security system remotely requires a high-speed Internet connection. Ensure your NVR has a wired connection to a router (not included). A minimum upload speed of 5Mbps is recommended for reasonable video performance. Up to 3 devices may connect to the system at the same time. For the latest list of supported apps and devices, please visit lorex.com/compatibility 8. HDMI output supports 4K HD for high definition multi-channel live or recorded video viewing.
25 Notices This product has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against interference and will not cause interference with other appliance usage. However, it is imperative that the user follows the guidelines in this manual to avoid improper usage, which may result in damage to the product, electrical shock and fire hazard injury. 25.
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