User's Manual
Table Of Contents
- 1 Important Safeguards
- 2 Package Contents
- 3 Recorder Overview
- 4 Basic System Setup
- 5 Camera Installation
- 6 Using the Mouse
- 7 Setting the Date & Time
- 8 Using the On-Screen Display
- 9 Recording
- 10 Playback
- 11 Backup
- 12 Motion Detection
- 13 Active Deterrence
- 14 Smart Motion Detection
- 15 Face Detection
- 16 Managing Passwords and User Accounts
- 17 Using the Main Menu
- 17.1 Main Menu Overview
- 17.2 Setting the Monitor Resolution (Display)
- 17.3 Configuring Sequence Mode
- 17.4 Camera Menu
- 17.5 Information Menu
- 17.5.1 Version Information
- 17.5.2 Hard Drive Information
- 17.5.3 BPS
- 17.5.4 System Log
- 17.5.5 Alarm
- 17.5.6 Online Users
- 17.5.7 Network Load
- 17.5.8 Network Test
- 17.5.9 Saving Your System Configuration to a USB Thumb Drive
- 17.5.10 Restore Default Settings
- 17.5.11 Upgrading Firmware Manually
- 17.5.12 Automatic Firmware Upgrades
- 17.6 Network Settings
- 17.6.1 Selecting DHCP or Static IP Address (TCP/IP)
- 17.6.2 Configuring System Ports (Connection)
- 17.6.3 Configuring Email Alerts
- 17.6.4 Configuring Switch Settings (Advanced)
- 17.6.5 P2P Setting
- 17.6.6 Performing Smart Search for Safeguard
- 17.6.7 Configuring Smart Plan
- 17.6.8 Configuring Safeguard
- 17.6.9 Configuring Video Loss Settings
- 17.6.10 Configuring Hard Drive Warnings
- 17.6.11 Configuring Network Warnings
- 17.6.12 Searching Event Logs
- 17.6.13 Configuring Pre-Recording
- 17.6.14 Formatting the Hard Drive
- 17.6.15 Configuring Hard Drive Type
- 17.6.16 Configuring Record Estimate (Recording Calculator)
- 17.6.17 FTP (Advanced)
- 17.6.18 Configuring General System Settings
- 17.6.19 Configuring Holidays
- 17.6.20 Configuring IP Filter
- 17.7 Shutdown
- 18 Connecting Remotely using the Lorex Home Mobile App
- 19 Smart Home & Voice Assistance
- 20 Pan/Tilt/Zoom (PTZ) Cameras
- 21 Connecting Audio Devices
- 22 Replacing the Hard Drive
- 23 DDNS Setup (Advanced)
- 24 Troubleshooting
- 24.1 Top Reasons Your Lorex Camera May Lose Video or Go Black
- 24.1.1 Going over PoE budget will result in video loss
- 24.1.2 When to use a PoE Switch?
- 24.1.3 Not enough power or total loss of it
- 24.1.4 Power surge and interference
- 24.1.5 Not supported display output
- 24.1.6 Twisted, bent or damaged cables
- 24.1.7 Outdated firmware and hardware
- 24.1.8 Issue with compatibility
- 24.1.9 Low internet bandwidth
- 24.1 Top Reasons Your Lorex Camera May Lose Video or Go Black
- 25 Technical Specifications
- 26 Notices
Troubleshooting24
24.1.7 Outdated firmware and hardware
We always release new firmware updates to patch up vulnerabilities and fix compatibility issues
on our recorders. If you have ruled out all possible causes but still experience video loss, then it
may be time to upgrade the firmware of your recorder. To check if you have the latest firmware,
please see our guide here.
24.1.8 Issue with compatibility
All of our cameras are paired with specific recorders, apps, and software. If you pair your camera
with the wrong recorder, app, or software, there is a great likelihood that you will encounter a
compatibility issue along the way. To know if your Lorex product will work with other lineup,
please see our Compatibility Chart.
24.1.9 Low internet bandwidth
Your internet plan plays a major role in your camera’s ability to connect to the internet. Low in-
ternet bandwidth creates hiccups that often lead to disconnection. If you are experiencing video
loss, it may be good to check with your ISP and make sure your plan can support multiple devi-
ces. If you have gone through all the steps above and still experience disconnection or video loss,
please connect with our Tech Support at 1.888.425.6739. We are more than happy to help you.
If you have gone through all the steps above and still experience disconnection or video loss,
please connect with our Tech Support at 1.888.425.6739. We are more than happy to help you.
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