User's Manual

Troubleshooting24
To fix the issue, we recommend that you check any point of contact on your camera, recorder,
and monitor.
24.1.4 Power surge and interference
A power surge can burn your camera’s circuit board and other components. Power surge is even
more hazardous to metal cameras installed on vertical pole as there’s a great likelihood of it get-
ting hit by lighting strikes.
A quick fix would be to use power or lightning surge protectors. It’s also a wise idea to screw
the camera onto a block of wood and then attach the wood to the pole.
24.1.5 Not supported display output
Before changing the display output of your recorder to higher resolution (e.g., 4K), please make
sure that your monitor can support the higher resolution output of your recorder. If your monitor
cannot support the higher resolution of your recorder, it will lose video signal and will turn black.
Please read our guide before changing the display output of your recorder.
24.1.6 Twisted, bent or damaged cables
The great advantage of using a wired security system is the reliability of the cables that came
with the system. Unfortunately, cables get twisted, bent and damaged as you run them around
tight corners of your property. As they get twisted and damaged, there is great likelihood that
video signal will get cut off. Being extra careful in running the cable and personally checking its
condition may help prevent video loss. To replace a damaged cable, check out our extensive col-
lection of cables here.
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