Owner's Manual

117
Troubleshooting
Troubleshooting Remote Connections
Error Possible Causes Solutions
• Cannot connect to the
DVR on a local network
• DVR not connected to router • Connect an Ethernet cable from the DVR LAN port
to your router, and then reset the DVR using the
power switch
• DVR and computer not on same
network
• Ensure your DVR and computer are connected to
the same router
• If your computer is using a WiFi network, try
c
onnecting it to the router using an Ethernet cable
• Cannot connect to the
D
VR over the Internet
• Ports not forwarded • Port Forward the HTTP port (default: 80), Client
Port (default: 9000), and Mobile Port (default: 1025)
on your router. For details on port forwarding, see
the Easy Connect manual on the CD or the
reference guides on www.lorextechnology.com
• DDNS account not created • Follow the instructions under “Step 2 of 4: Create
a DDNS Account” on page 56
• DDNS not enabled on DVR • Follow the instructions under “Step 3 of 4: Enable
DDNS on the DVR” on page 60
• DDNS address not entered
co
rrectly
• In Internet Explorer or Safari, enter http://, the
DDNS domain name from the confirmation email in
full, and then colon and HTTP port (for example, 
http://tomsmith.lorexddns.net:80 )
• Cannot connect to the
D
VR using a mobile device
• DVR has not been configured
for Internet connection
• Ensure you have followed all the steps in “Setting
up your DVR for Remote Connectivity” on page 51.
See above to troubleshoot remote connections
• Mobile Port has not been
fo
rwarded
• Forward the Mobile Port (default: 1025) on your
router. For details on port forwarding, see the Easy
Connect manual on the CD or the reference guides
on www.lorextechnology.com
• IP address used from outside
int
ernal network
• Use the DDNS address to connect to the DVR
using a mobile application
• Router is blocking DDNS
c
onnection from internal network
• Turn off WiFi connection and attempt to connect
using 3G or mobile network