Warranty

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IMPROPER INSTALLATION
Looptex is not responsible for damages to carpet caused
by improper installation. To be eligible for Looptex
Warranties, all carpet must be installed according to the
Carpet and Rug Institute’s Installation Standard CRI-105.
Examples of improper installation are sidematch due to
peaked seams, fraying seams due to improper seam sealer
application and wrinkling due to improper stretching.
IMPROPER MAINTENANCE AND INADEQUATE CARE
Looptex carpet warranties do not cover damage and
carpet failure caused by improper maintenance and
inadequate care, which could void all or part of the
warranty. Please follow the recommendations outlined in
the “Caring for Your Carpet” section of this brochure.
ACCIDENTS, ABUSE, OR ABNORMAL WEAR
Looptex carpet warranties do not cover damage resulting
from accidents, abuse, abnormal wear and,or acts of
nature. Examples include, but are not limited, to fire,
tears, pulls, snags, water damage, burns, melted areas,
vacuum cleaner damage, medical equipment, wheelchairs,
walkers, exercise equipment and pet damage. Damage
caused by staining and soiling is also excluded except on
products labeled by Looptex with a Soil or Stain Resistance
Warranty.
INDOOR PETS
Looptex carpet warranties do not cover damage and
carpet failure caused by pets and, or animals. Pets can
chew, claw and tear your carpet. Pet accidents can cause
excessive staining, delamination and odor issues, and are
not covered under any warranty.
CARPET ON STAIRS, IN BATHROOMS, IN KITCHENS OR
OUTDOORS
Carpets installed on stairs, in bathrooms and in kitchens
are not covered under any warranty oered by Looptex.
Areas included in this exclusion are stairs, stair landings,
bathrooms, kitchens, utility rooms, outdoor areas or any
area subject to other than ordinary foot trac and use.
PAD FAILURE
Looptex carpet warranties do not cover damages and,
or defects caused by carpet pad or cushion failure or
carpets installed over existing pad.
MOISTURE PROBLEM
Looptex carpet warranties do not cover damage or defects
caused by wetting, flooding, leaks, humidity or presence of
moisture.
AREA RUGS
Looptex carpet warranties do not cover area rugs or
carpeting made into rugs. All carpets must be installed
indoors and using the stretch-in method over padding.
ALLERGIES AND ASTHMA
Scientific evidence does not show a link between
allergies and carpet. See www.carpet-rug.org for data. It
is the consumers’ responsibility to know what fibers and
materials they are allergic to. Allergy and or asthma related
issues are not covered by a Looptex warranty.
CHANGES IN CARPET COLOR
Looptex carpet warranties do not cover changes in
carpet resulting from external causes, such as fading
due to sunlight, ozone, pooling/watermarking or spills
of household chemicals and other non-food and non-
beverage substances. This limitation may not apply on
products specified by Looptex carpet labeled with a Stain
and, or Fade Warranty.
DIFFERENCES FROM SAMPLE
Looptex carpet warranties do not cover minor and normal
dierences in color or texture between the samples
used to make the selection and the actual product
received. Carpet colors can have a color variance up to
10%. Dierence in backing size does not warrant a claim.
Backing size has no influence on the carpet and is used
only for installation purposes.
REPLACEMENT OF DISCONTINUED CARPET
In the event that a Looptex carpet has been discontinued
and replacement of the product is deemed necessary
under the terms of a Looptex carpet warranty, Looptex will
replace the carpet with one of comparable quality.
GEOGRAPHIC LOCALE
These warranties are valid only in the United States
and Canada.
INCIDENTAL OR CONSEQUENTIAL DAMAGES
Looptex excludes and refuses to pay incidental or
consequential damages under these warranties. These
damages would include, but are not limited to, any loss,
expense or damage other than to the carpet itself that
may be the result of a defect in the carpet. Some states
do not allow the limitation and exclusion of incidental
or consequential damages, so these limitations may not
apply. All charges, fees and claims should be submitted to
the Looptex Claim Department for review.
LIMITATIONS FOR ALL LOOPTEX CARPET