Warranty

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The following outlines the Looptex General Warranty
Conditions and Homeowner Requirements. Please read
the “Exclusion” portion of this warranty brochure and the
disclaimer and limited liability details.
The following are warranties provided by Looptex:
LIMITED STAIN RESISTANCE WARRANTY
Please consult your carpet’s information to determine if
this warranty is applicable to your purchase.
IMPORTANT INFORMATION
If your carpet has a STAINMASTER® warranty you will need
to file your claim with STAINMASTER® during the first year
of ownership. You can contact them at 1-800-438-7668 or
online at www.stainmaster.com.
No carpet is stain proof. Looptex warrants that surface
pile of your Looptex carpet will remain stain resistant to
most household beverage and food substances for the
specified warranty period in an owner-occupied residence.
Looptex stain warranties exclude stains from substances
such as bleaches, medications, acids, caustic chemicals,
hot beverages, insecticides, paints, plant food, iodine, rust,
dyes, natural dyes (berries, wines, soft drinks, powdered
drinks), feces, vomit, **urine, waxes and cleaning products.
Proper cleaning is essential in reducing the level of
soiling in your carpet. Carpets must be vacuumed and
professionally cleaned on a regular basis to reduce soiling
levels. All carpets respond to soiling dierently.
**Select Looptex solution dyed polyester carpets include
the resistance of stains from pet urine in their warranty.
The products that carry this benefit are clearly marked with
the pet urine coverage information. This coverage is for
staining as a result of urine from a domesticated dog and,
or cat. No other animals are included in the coverage. This
warranty does not cover stains related to fecal matter and,
or damage to the carpets backing and, or padding as a
result of pet urine. This coverage does not include odor or
mold that may occur as the result of pet urine.
Exclusions:
The Stain Resistance Limited Warranty does not include
general soiling and, or staining from foods that contain
strong colored natural dyes. Examples of food and
beverage stains excluded from this warranty include,
but are not limited to: mustard, ketchup, soda, wine,
chocolate, syrups, coee, teas, hot beverages, beer,
sauces and drinks made from powdered mixes. Examples
of other stains that are not covered under the warranty
include, but are not limited to: shoe polish, cosmetics,
paint, acids, bleaches, acne medication, drain cleaners,
plant foods, candles, carpet deodorizers, air fresheners,
vinyl and tile cleaners/polishes, disinfectants, animal
foods, **urine, fecal matter, vomit, blood, body fluids and
any matter that contains natural dyes and, or the ability to
remove color.
See “General Terms, Limitations and Warranty Exclusions”
for a full list of exclusions.
Please refer to the “Caring for Your Carpet” section for
cleaning tips and helpful resources.
QUALITY ASSURANCE WARRANTY
*Please consult your carpet’s information to determine if
this warranty is applicable to your purchase.
Looptex warrants that the carpet purchased will be free
from any defects related to manufacturing during the
specified warranty period. Manufacturing defects refers
to any defect in the material that occurred due to a
manufacturing or workmanship error. This warranty does
not cover defects such as wrinkles, delamination or issues
related to the wear of the carpet. Matting and trac issues
are not covered in the warranty. Indentions due to furniture
or other household items are not covered. All carpets must
be installed correctly and properly maintained for warranty
to be valid for specified period. Looptex will not provide
credit for labor charges for appearance related defects that
should have been noticed prior to installation.
Exclusions:
The Quality Assurance Warranty excludes wrinkling,
buckling, matting, crushing or any change in appearance
or pile retention. These are not manufacturing defects, but
are maintenance related issues. Yellowing of the carpet
is not a manufacturing defect and is not covered under
this warranty. Snags and pulling of loops in carpet are not
considered a defect and are not covered in this warranty.
See “General Terms, Limitations and Warranty Exclusions”
for a full list of exclusions.
FADE RESISTANCE WARRANTY
Looptex warrants that the carpet purchased will not fade
from sunlight, resulting in a noticeable color change more
than one unit on the AATCC Grey Scale under normal use
for the warranty period specified on the product sample.
Homeowners must use proper protection (i.e. window
treatments, such as, but not limited to, curtains, blinds,
shades, shutters, etc.) to ensure that the carpet is not over
exposed to direct sunlight.
Exclusions:
The Fade Resistance Warranty excludes yellowing or
oxidization of carpeting, pooling, watermarking, filtration or
color change due to improper maintenance.
See “General Terms, Limitations and Warranty Exclusions”
for a full list of exclusions.
LOOPTEX PERFORMANCE WARRANTY DETAILS