Warranty

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To protect your warranty coverage specified in the terms of
these warranties, you must do the following:
1. Have proof of purchase: You must have a valid invoice
and/or sales receipt showing you purchased the carpet.
2. Know which warranties apply to your carpet: Each style
has a unique set of warranties. Some products have
numerous warranties. It is important that you know
which warranty or warranties are oered with your
carpet.
3. Ensure all carpet padding meets Looptex’s Minimum
Warranty Requirements for Cushion: Cushion must meet
FHA/HUD requirements and must follow the Carpet
and Rug Institute (CRI) Installation Standard. Minimum
density required is 6 pounds per cubic foot; thickness
should be a minimum of 3/8 inch and a maximum of 1/2
inch.
Unless otherwise stated, Looptex requires all carpeting to
be installed indoors over specified pad and installed using
proper installation procedures. Failure to fulfill any of the
requirements will void all warranties. Warranties are valid
in residential installations only. All installations must be
stretched in over padding unless otherwise stated Gluing
a carpet down will void all warranties. Rugs and stairs are
not covered under any warranty. Rubber backed carpets
do not require padding and can be glued down or taped
down using only CRI approved items.
Specified carpets that carry a pet urine stain warranty need
to be installed over padding that includes a breathable
moisture barrier.
For berber-style carpets, it is recommended by CRI to use
a minimum density of 8 pounds per cubic foot; thickness of
the pad should be no less than 1/4 inch and no more than
3/8 inch.
4. Have your carpet installed by a certified professional
installer: Your carpet warranty is only valid if the carpet is
installed by the methods defined by CRI.
It is crucial to the overall performance of your carpet that
installers follow the proper guidelines. Carpets installed
with use of a stinger instead of a power-stretcher will void
all warranties.
Before the carpet is installed it is recommended that it sits
unrolled overnight in an area where the temperature is no
less than 65°F. It is normal for the carpet to have a slight
smell. This is usually referred to as a “new carpet smell”
and is not harmful and should be expected. Independent
testing has found that there are no harmful emissions
linked to carpet’s smell.
All seams must be sealed with an approved seam sealer.
All seams are visible and this is not a defect. All carpets
must be inspected and measured before they are cut
for installation. Claims will be denied on shortages and
appearance issues if the carpet has been cut. It is the sole
responsibility of the installer to measure all carpets and
inspect carpets before installing them. For berber-style
carpets, CRI recommends to use a minimum density of 8
pounds per cubic foot; thickness of the pad should be no
less than 1/4 inch and no more than 3/8 inch.
5. Maintain carpet in accordance to Looptex requirements:
Please refer to the section in this warranty labeled
“Caring for Your Carpet”. It is required that your Looptex
carpet be professionally cleaned at a minimum of every
18 months. Professionally cleaned means a cleaning by
hot-water extraction. All professional cleanings must
be performed by a professional that has obtained the
Carpet and Rug Institute Seal of Approval. To obtain
a full list of certified cleaners in your area, visit www.
carpet-rug.org. Please place all cleaning invoices
and documentation with your other important carpet
documents. Do not use over-the- counter carpet
cleaners on your carpet. These cleaners will leave
soap residue in your carpet fibers causing the carpet to
become soiled faster. Use of these products can result
in damage to your carpet’s backing and the padding.
All of the Looptex warranties outlined in this brochure
may not apply to all products manufactured by Looptex.
The specific warranty coverage for your Looptex carpet
is located on the back label of the carpet sample. Any
questions related to the product and its warranties should
be directed to the retailer.
GENERAL WARRANTY INFORMATION