Warranty

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1. Footprints and vacuum cleaner tracks will show on
cut-pile carpets and some loop products. These
“trac marks” are not covered in any warranty and are
considered normal.
2. Over time, carpets in trac areas may look dierent than
the surrounding area. This is normal. As carpet receives
trac, the piles of the carpet reflect light dierently. This
reflection may cause the carpet to look darker than the
surrounding area. High trac areas gather soil faster
than non-trac areas and can lead to a carpet looking
darker or “worn”. Regular maintenance and walk-o
mats can help reduce the eects of trac on a carpet.
3. Odor: All new carpets have a “new carpet smell”.
Padding also has a smell. Odor and smell are not
covered by a Looptex warranty.
4. Backing skew: The secondary backing may run a slight
bow and skew. Installers must never make their cuts
using the backing as a guide as doing this will void all
warranties. Raw or manufacturing edges cannot be
used. Installers must use fresh straightly cut edges for all
edges and seams.
5. All carpets must be inspected and measured before
installing. Failure to do so releases Looptex from any
shortage or damage claims.
6. It is not possible for insects to populate a roll of carpet.
Insects need food and water and neither are found in
uninstalled carpeting. All insect claims will be denied.
7. Carpet is a textile, and it must be professionally cleaned
yearly by a certified hot-water extraction professional.
This professional must be certified through the Carpet
and Rug Institute.
WHAT IS NORMAL AND ACCEPTABLE WITH A NEW CARPET?
WHAT IS NOT?