Warranty
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If you believe your carpet has an issue that requires the
filing of a claim, please see the retailer from whom you
purchased the carpet. All claims must be addressed
through the retailer and all communications will be through
them. You may be asked to provide physical evidence,
visual evidence, or allow a certified representative to
perform an inspection, cleaning and, or repair in your
residence. Looptex reserves the right to inspect, repair
and, or maintain a warranted carpet before oering
a replacement. Looptex requires that your carpet be
routinely cleaned and maintained in order to keep your
Looptex warranties valid. Regular maintenance and care
will help the carpet maintain its appearance over time. The
recommendations in this section are in accordance with
guidelines required to maintain the coverage of the limited
warranties, and will help prolong the life of the carpet.
HOW DO I FILE A CLAIM?