CARPET WARRANTY I N F O R M A T I O N
LOOPTEX MILLS takes great pride in designing beautiful carpets that are stylish, comfortable, sustainable and affordable. We stand behind the quality of our products and the materials used to create them. At Looptex, we are constantly at work to ensure our products offer cutting edge quality by utilizing the best resources and technology available. Looptex is proud to offer products made in the USA.
TABLE OF CONTENTS General Warranty Information 4 Looptex Performance Warranty Detail 5 Stain Resistance Warranties 5 Quality Assurance Warranties 5 Anti-Static Warranties 6 Abrasive Wear Warranties 6 Texture Retention Warranties 6 Manufacturing Defect Warranties 6 General Terms, Limitations and Warranty Exclusions 7 Proration of Warranties 8 Limitations for All Looptex Carpet 9 Looptex Limited Liability 10 Disclaimer of Implied Warranties 10 How to File a Claim? 11
GENERAL WARRANTY INFORMATION To protect your warranty coverage specified in the terms of these warranties, you must do the following: 1. Have proof of purchase: You must have a valid invoice and/or sales receipt showing you purchased the carpet. 2. Know which warranties apply to your carpet: Each style has a unique set of warranties. Some products have numerous warranties. It is important that you know which warranty or warranties are offered with your carpet. 3.
LOOPTEX PERFORMANCE WARRANTY DETAILS The following outlines the Looptex General Warranty Conditions and Homeowner Requirements. Please read the “Exclusion” portion of this warranty brochure and the disclaimer and limited liability details. foods, **urine, fecal matter, vomit, blood, body fluids and any matter that contains natural dyes and, or the ability to remove color.
LOOPTEX PERFORMANCE WARRANTY DETAILS continued ANTI-STATIC WARRANTY Exclusions: Looptex warrants the carpet purchased will not generate static greater than 5.0 kilovolts (a level not detectable by most people) within the specified warranty period. There are limitations to this warranty that can be found under the “General Terms and Warranty Exclusions” section of this brochure.
GENERAL TERMS, LIMITATIONS AND WARRANTY EXCLUSIONS All of the Looptex warranties outlined in this brochure may not apply to all products manufactured by Looptex. The specific warranty coverage for your Looptex carpet is located on the back label of the carpet sample. Any questions related to the product and its warranties should be directed to the retailer. Looptex warranties apply only to carpet installed in owner occupied, single family, residential housing.
PRORATION OF LOOPTEX WARRANTIES The following is a prorated chart that applies to all Looptex warranties.
LIMITATIONS FOR ALL LOOPTEX CARPET IMPROPER INSTALLATION AREA RUGS Looptex is not responsible for damages to carpet caused by improper installation. To be eligible for Looptex Warranties, all carpet must be installed according to the Carpet and Rug Institute’s Installation Standard CRI-105. Examples of improper installation are sidematch due to peaked seams, fraying seams due to improper seam sealer application and wrinkling due to improper stretching.
LIMITATIONS FOR ALL LOOPTEX CARPET continued The warranties offered by Looptex give specific legal rights, and may have other rights, which may or may not vary from state to state. LOOPTEX LIMITED LIABILITY Looptex’s liability under the limited warranties will be limited to the actual cost of the carpet or cost of repair or replacement of the affected area of the carpet extending to the nearest structure (i.e. wall, door or separation).
HOW DO I FILE A CLAIM? If you believe your carpet has an issue that requires the filing of a claim, please see the retailer from whom you purchased the carpet. All claims must be addressed through the retailer and all communications will be through them. You may be asked to provide physical evidence, visual evidence, or allow a certified representative to perform an inspection, cleaning and, or repair in your residence.
CARING FOR YOUR CARPET PREVENTATIVE MAINTENANCE 1. Place mats and runners at all entrances of the home and on any uncarpeted areas that are adjacent to the carpet. Mats and runners should be vacuumed and cleaned on a regular schedule. Place protective mats under office chairs around desks and computer areas. 2. Furniture coasters must be used on all furniture fixtures. Furniture with wheels must have coasters under their wheels to keep them from damaging the carpet.
WHAT IS NORMAL AND ACCEPTABLE WITH A NEW CARPET? WHAT IS NOT? 1. Footprints and vacuum cleaner tracks will show on cut-pile carpets and some loop products. These “traffic marks” are not covered in any warranty and are considered normal. 2. Over time, carpets in traffic areas may look different than the surrounding area. This is normal. As carpet receives traffic, the piles of the carpet reflect light differently. This reflection may cause the carpet to look darker than the surrounding area.
Your new Looptex carpet was crafted with pride in the United States of America. Our team values and thanks you for your business. Each Looptex flooring product is made specifically with our customers’ needs and their comfort in mind.
