Warranty Guide

999 Enterprise Drive · Dalton, GA 30721 · Phone [phone] · Fax [phone]
1. Regular vacuuming and maintenance will only remove a portion of the soil
particles that are in the carpet. Foot traffic and other items cause some residue to
become trapped deep in the carpets fibers. To help remove these particles and to
keep your carpet maintained, we recommend professional hot water extraction
every 12 to 18 months. Hot water extraction cleanings performed by a certified
carpet care specialist, will keep your carpet looking acceptable and prolong its
overall life.
2. High traffic areas and entrances to the home will collect dirt and show signs of
soiling faster than other areas. These areas include doorways, traffic lanes, areas
in front or chairs, beds, and televisions. Areas around your home’s central heat
and air return units may show signs of soiling faster than other areas as well. Use
walk-off mats in all entrance areas and flooring transition areas.
3. Fuzzing and shedding is a natural characteristic of some fiber types. This is not a
defect and is common in products made with staple fibers. Shedding can be slight
to moderate and occur for over a year depending on traffic, maintenance, and
application. Professional cleanings can help remove most of the fibers causing
the shedding. Vacuuming three to five times a week will also help remove the
excess fibers and lessen the amount of time the carpets sheds.
What is normal and acceptable with a new carpet? What is not?
1. Footprints and vacuum cleaner tracks will show on cut-pile carpets and some loop
products. These “traffic marks” are not covered in any warranty and are
considered normal.
2. Odor. All new carpets have a carpet smell. Padding also has a smell. Odor and
smell are not covered by a Looptex warranty.
3. Backing skew. The secondary backing my run a slight bow and skew. Installers
must NEVER make their cuts using the backing as a guide. Doing this voids all
warranties.
4. All carpets must be inspected and measured before installing. Failure to do so
releases Looptex Mills from any shortage or damage claims.
5. It is not possible for insects to populate a roll of carpet. It is not possible for new
carpeting to sustain life, insects need food and water and neither are found in
uninstalled carpeting. Any insect claims will be denied.
6. Carpet is a textile and it must be cleaned yearly.