Warranty Guide

999 Enterprise Drive · Dalton, GA 30721 · Phone [phone] · Fax [phone]
2. Carpet must be installed in accordance to the guidelines published in the
Carpet and Rug Installation Standard CRI-105.
3. Carpet must be maintained in accordance with the recommendations found in
the Caring for Your Carpet section of this brochure.
4. Homeowner must provide proof of periodic cleaning by a certified
professional cleaning service. A minimum of one professional cleaning every
18 months is required.
How Do I File A Claim?
If you believe you have an issue that requires you to file a claim regarding your
carpet, please see the retailer from whom you purchased the carpet. All claims must be
addressed through the retailer and all communications will be through them. You may be
asked to provide physical evidence, visual evidence, or allow a certified representative to
come a do an inspection, cleaning, and/or repair in your residence. Looptex Mills
reserves the right to inspect, repair and/or maintain a warranted carpet before offering a
replacement.
Caring for Your Carpet
Looptex Mills requires that your carpet be routinely cleaned and maintained in order to
keep your Looptex Mills warranties valid. Regular maintenance and care will help the
carpet maintain its appearance over time. The recommendations in this section are in
accordance with guidelines required to maintain the coverage of the limited warranties
and will help prolong the life of the carpet.
Preventative Maintenance
1. Mats and runners at all entrances of the home and on any uncarpeted areas that
are adjacent to the carpet will reduce soil and moisture in traffic areas. Mats and
runners should be vacuumed and cleaned on a regular schedule.
2. Furniture coasters must be used on all furniture fixtures. These coasters help
distribute the weight of heavy items over a wider surface area protecting the fibers
of the carpet. Furniture with wheels must have coasters under their wheels to
keep them from damaging the carpet. Always put a barrier between anything with
wheels and the surface of the carpet when moving these items across the carpet.
3. Always close blinds, curtains, and drapes during hours of direct sunlight.
4. Never use bleaches, tile cleaners, dyes, mildew removers, oven cleaners, acids,
drain openers, oils and lubricants, and plant foods on or near your carpet. Always
use extreme care when carrying items that can discolor or destroy the carpet
fibers.