Warranty Guide

999 Enterprise Drive · Dalton, GA 30721 · Phone [phone] · Fax [phone]
landings, bathrooms, kitchens, utility rooms, outdoor areas, or any area subject to other
than ordinary foot traffic and use.
 Pad Failure
Looptex Mills’ carpet warranties do not cover damages and/defects caused by carpet
pad/cushion failure, or carpets installed over existing pad.
 Moisture Problem
Looptex Mills’ carpet warranties do not cover damage or defects caused by wetting,
flooding, leaks, or presence of moisture.
 Changes in Carpet Color
Looptex Mills’ carpet warranties do not cover changes in carpet resulting from external
causes, such as fading due to sunlight, ozone, or spills of household chemicals and other
non-food and non-beverage substances. This limitation may not apply on products
specified by Looptex Mills carpet labeled with a Stain and/or Fade Warranty.
 Differences From Sample
Looptex Mills’ carpet warranties do not cover minor and normal differences in color or
texture between the samples used to make the selection and the actual product received.
Carpet colors can have a color variance up to 10%. Difference in backing size does not
warrant a claim. Backing size has no influence on the carpet and is used only for
installation purposes.
 Replacement Of Discontinued Carpet
In the event that a Looptex Mills carpet has been discontinued and replacement of the
product is deemed necessary under the terms of a Looptex Mills’ carpet warranty,
Looptex Mills will replace the carpet with one of comparable quality.
 Geographic Locale
These warranties are valid only in the United States and Canada.
 Incidental or Consequential Damages
Looptex Mills excludes and refuses to pay incidental or consequential damages under
these warranties. This damages would included but are not limited to any loss, expenses,
or damages other than to the carpet itself that may be the result of a defect in the carpet.
Some states do not allow the limitation or exclusion or incidental or consequential
damages, so these limitations may not apply. All charges, fees and claims should be
submitted to the Looptex Mills Claim Department for review.
 The warranties offered by Looptex Mills give specific legal rights, and may have
other rights, which may or may not vary from state to state.