Warranty Guide

999 Enterprise Drive · Dalton, GA 30721 · Phone [phone] · Fax [phone]
disinfectants, animal foods, urine, fecal matter, vomit, blood, body fluids, and any matter
that contains natural dyes and/or the ability to remove color.
 The Texture Retention Limited Warranty is in effect only if the carpet has been installed
over cushion meeting standards set forth in this brochure, and has been properly
maintained according to the guidelines listed in the Caring for Your Carpet section of this
brochure, owners must provide proof of professional carpet cleaning every 12 – 18
months. All carpets must be installed over new padding. Any exceptions must be
approved by Looptex Mills.
Limitations for All Looptex Mill’s Carpet
 Improper Installation
Looptex Mills is not responsible for damages to carpet caused by improper installation.
To be eligible for Looptex Mills Warranties, all carpet must be installed according to the
Carpet and Rug Institutes Installation Standard CRI-105. Examples of improper
installation are sidematch due to peaked seams, fraying seams due to improper seam
sealer application, and wrinkling due to improper stretching.
 Improper Maintenance and Inadequate Care
Looptex Mills’ carpet warranties do not cover damage and carpet failure caused by
improper maintenance and inadequate care, which could void all or part of the warranty.
Please follow the recommendations outlined in the Caring for Your Carpet section of this
brochure.
 Accidents, Abuse, or Abnormal Wear
Looptex Mills’ carpet warranties do not cover damage resulting from accidents, abuse,
abnormal wear, and/or acts of nature. Examples include but are not limited to fire, tears,
pulls, snags, water damage, burns, melted areas, vacuum cleaner damage, medical
equipment, wheelchairs, walkers and pet damage. Damage caused by staining and
soiling is also excluded except on products labeled by Looptex Mills with a Soil or Stain
Resistance Warranty.
 Indoor Pets
Looptex Mills’ carpet warranties do not cover damage and carpet failure caused by pets
and/or animals. Pets can chew, claw and tear your carpet. Pet accidents can cause
excessive staining, delamination, and odor issues and are not covered under any
warranty.
 Carpet on Stairs, In Bathrooms, and In Kitchens
Carpets installed on stairs, in bathrooms and in kitchens are not covered under any
warranty offered by Looptex Mills. Areas included in this exclusion are stairs, stair