User's Manual

30
The Access Point is not functioning and the Power LED keeps blinking
a. Thenetwork(Ethernet)cableyouareusingisnotcompatiblewiththeAccessPoint.Replacethenetworkcable
betweenthePoEAdapterandyourrouter/switchwithaNon‐PoECable.
Tip:HowtocheckwhetheryourcableisaPoEcableoraNon‐PoEcable:
Checktheconnectortipofthenetworkca
bletoseeifthereare4wiresor8wires.Non‐PoEcablesuseonly4
wires.
b. IfyouhaveacomputerornetworkdeviceattachedtotheLANportoftheProAccessPoint,checkthatthecableisa
Non‐PoEcable.SomeunsupportedPoEdevi
cesmaycausepowerconflictswiththeAccessPoint.
I do not have Internet access when connecting to the Access Point
a. YourrouterororiginalnetworkmaynothaveInternetaccess.FirstchecktoseeifyouareabletoaccesstheInternet
byconnectingdirectlywithyourrouter.Ifyoucannot,thereisaproblemwithyourrouterthatneedstobefixedfirst.
Ifyo
uareabletoaccesstheinternet,continuewiththefollowingtroubleshootingoptionsbelow.
b. CheckthattheAccessPointiscorrectlyconnectedtoyourrouterornetworkswitch.Theroutershouldbeconnected
totheNetworkPortonthePoEAdapter(NotdirectlytotheAc
cessPoint).ThePoEadaptershouldbeconnectedto
theAccessPoint’sPoEport.Aftertheconnectionhasbeenestablished,allowupto2minutesfortheAccessPointto
configureitselftoyourrouter’ssettings.
c. YourroutermaybeusingStaticIPassignments.Ifso,youwillneedtoco
nfigureaStaticIPfortheAccessPoint.
ConnectyourPCtotheAccessPointusinganEthernetcable.DisconnectyourPCfromanywirelessnetworksthatit
maybeconnectedto.Accessthewebmenuatsetup.loopcomm.comusingawebbrowser.AccesstheIPsettings
menufromtheleftha
ndnavigationbar.Select‘Disable’undertheDHCPdropdownmenuandenteranIPaddress
thatmatchesyourrouter’sIPsettings.
d. DetachthecablefromthePoEAdaptertoyourrouterandresetitbacktodefaultsettingsbyholdingdownthereset
button(redcircle)onthebackofth
ePoEAdapterfortheAccessPointfor5‐10seconds.Afterithasreset,reattachit
toyourrouter’snetworkport.Allowupto2minutesfortheAccessPointtoreconfigureitselftoyournetworkand
attempttoaccesstheInternetthroughtheAccessPoint’swiredorwirelessnetwork.
My
Access Point was working fine previously but now I can no longer access the Internet through the
Access Point.
a. Thesettingsonyourrouter’snetworkmayhavechangedoryoumayhavelostinternetconnectiononyourhome
router.AnychangestotheDHCPsettingsofyourhomeroutermayaffecttheinternetconnectionoftheAccessPoint.
Checkthesettingsonyourrouterandtryagain.
b. ReboottheAcc
essPointbyunpluggingthePoEAdapter’spoweradapterandpluggingitbackin.Allowupto2
minutesfortheAccessPointtoreconfigureitselftoyournetwork.Checktoseeifyourconnectionhasbeen
reestablishedbyviewingawebsite.