Instructions / Assembly

Pellet quality / age
Inspect pellets; ensure that pellets
are dry and have not broken down
into sawdust.
If problem persists, remove pellets
from the hopper and clean ash
from your firepot, replace with
fresh dry pellets.
Excess ash in fire pot
Check the burn pot for ash and
clean as necessary (Its advised to
clean fire pot every 3-5 uses).
Grill is smoking excessively/
smoke is discolored
Blower fan
Unplug grill. Remove access panel;
visually inspect blower fan for any
obstructions, loose connections,
bugs, etc.
Remove obstructions. Power grill
on. If problem persists, unplug
grill. Spin fan manually for several
revolutions. Plug grill back in. If
problem still persists, your blower
fan may need to be replaced. Call
customer service.
Grill will not heat up to or
maintain proper temp
Pellet quality / age
Inspect pellets; ensure that pellets
are dry and have not broken down
into sawdust.
If problem persists, remove pellets
from the hopper and clean ash
from your firepot, replace with
clean dry pellets.
Insufficient airflow
Check fire pot for any
obstructions/ash accumulation.
Excess ash in fire pot
Check fire pot for ash and clear as
necessary.
Fire continues to go out
Pellet quality / age
Inspect pellets; ensure that pellets
are dry and have not broken down
into sawdust.
If problem persists, remove pellets
from the hopper and clean ash
from your firepot, replace with
clean dry pellets.
Hopper obstruction
Unplug grill. Remove pellets from
hopper. Clean hopper of any
obstructions or build up.
Issue Potential Cause Solution(s)
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Questions?
Call our customer service at 1-706-922-0890
10am-8pm EST. Mon-Thurs;
10am-7pm EST Fri;
9am-3pm EST Sat.