Quick Start Guide

7
Troubleshooting
Basic troubleshooting tips
Use Help on the touch screen to resolve issues.
The Harmony remote does not communicate with MyHarmony
•
Check the USB cable and its connection.
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Do not use a USB hub.
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Try another USB port.
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Restart the remote: Press and hold the O button for 15 seconds or until
the Logitech logo appears on the display.
Device not listed in MyHarmony app or the Harmony remote does not
have a command
•
Check the manufacturer name and model number entries.
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Use the Harmony remote IR learning feature.
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For more help go to support.myharmony.com/950