Other Content

 USB port issue
Symptom(s):
 Single-click results in double-click (mice and pointers)
 Repeating or strange characters when typing on the keyboard
 Button/key/control gets stuck or responds intermittently
Possible solutions:
1. Clean the button/key with compressed air.
2. Verify the product or receiver is connected directly to the computer and not to a hub,
extender, switch or something similar.
3. Unpair/repair or disconnect/reconnect hardware.
4. Upgrade firmware if available.
5. Windows only — try a different USB port. If it makes a difference, try updating the
motherboard USB chipset driver.
6. Try on a different computer. Windows only — if it works on a different computer, then
the issue might be related to a USB chipset driver.
*Pointing devices only:
 If you’re not sure if the problem is a hardware or software issue, try switching the buttons
in the settings (left click becomes right click and right click becomes left click). If the
problem moves to the new button it is a software setting or application issue and
hardware troubleshooting cannot resolve it. If the problem stays with the same button it is
a hardware issue.
 If a single-click always double-clicks, check the settings (Windows mouse settings and/or
in Logitech SetPoint/Options/G HUB/Control Center/Gaming Software) to verify if the
button is set to Single Click is Double Click.
NOTE: If buttons or keys respond incorrectly in a particular program, verify if the problem is
specific to the software by testing in other programs.
Wireless device does not work or is not recognized
When your device isn't working, the problem is likely a connection or power issue. This can be
due to several reasons, such as:
 Low battery levels
 Plugging the receiver into a USB hub or other unsupported device such as a
 KVM switch
NOTE: Your receiver must be plugged directly into your computer.