Charging cable does not fit into my Performance Mouse MX Ensure that the charging cable is at the correct angle when you connect it to your mouse. You must slightly angle the cable approximately 10-15 degrees in order for it to fit into the mouse without causing damage as shown below: WARNING: Do not use excessive force or you could damage the mouse or the cable.
Cursor movement stops working when an LCC-supported Unifying mouse is connected. To fix this issue, unplug the receiver and then plug it back in again. A Unifying software prompt for multiple receivers appears, even though you only have one Unifying receiver connected. Reboot your computer to resolve the problem. All devices appear twice in the LCC user interface. Reboot your computer. Wireless product not working properly when also using a USB 3.0 device When using a USB 2.0 2.
Make sure your USB 2.0 wireless receiver is in the USB 2.
Use a USB extended cable to position your wireless receiver as far away from your USB 3.
Cleaning Logitech keyboards and mice Before you clean your device: Unplug it from your computer and make sure it’s turned off. Remove the batteries. Keep liquids away from your device, and don’t use solvents or abrasives. To clean your Touchpad, and other touch-sensitive and gesture-capable devices: Use lens cleaner to lightly moisten a soft, lint-free cloth and gently wipe down your device. To clean your keyboard: Use compressed air to remove any loose debris and dust between the keys.
Use water to lightly moisten a soft, lint-free cloth and gently wipe down the mouse. NOTE: In most cases, you can use isopropyl alcohol (rubbing alcohol) and anti-bacterial wipes. Before using rubbing alcohol or wipes, we suggest you test it first in an inconspicuous area to make sure it doesn’t cause discoloration or remove the lettering from the keys. Performance Mouse MX battery life information Battery Information: Requires 1 AA NiMH rechargeable battery.
If you see this message, you'll need to approve the loading of the KEXT manually so that your device drivers can be loaded and you can continue to use its functionality with our software. To allow KEXT loading, please open System Preferences and navigate to the Security & Privacy section. On the General tab, you should see a message and an Allow button, as shown below. In order to load the drivers, click Allow.
Customize the Performance Mouse MX with SetPoint software This tutorial will show you how to use the following features in Logitech Mouse and Keyboard software (SetPoint): Customizing the mouse buttons Adjusting your mouse movements Customizing mouse settings for games Adjusting application-specific settings for your mouse Checking the battery status Unifying software Customizing the mouse buttons: Change the function of a button to perform a specific task: 1.
3. Choose the mouse button you wish to customize in the Select Button field: 4. Select the task you wish to assign in the Select Task field.
5. Some options may generate a sub-section that allow you to make further customizations. In this example, Application Switcher is selected. This lets you choose a window option to display: 6. Click Apply to save your settings. Click OK to exit SetPoint. Adjusting your mouse movements: Change the pointer speed, adjust the scrolling size and customize your cursor: 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2.
3. Use the drop-down menus, sliders and check boxes to select the settings that are right for you. 4. Click Apply to save your settings. Click OK to exit SetPoint. Customizing mouse settings for games: In addition to adjusting the standard mouse settings, you also have the option of specifying certain settings when playing games. 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2.
3. Use the drop-down menus and check boxes to select the settings that are right for you. 4. Click Apply to save your settings. Click OK to exit SetPoint. Adjusting application-specific settings for your mouse: You can change button and scroll wheel behavior to match your needs for each application: 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2. Click the My Mouse tab at the top and check Enable application-specific button settings.
3. Select the application for which you want to make changes. If you can’t see the application in the list, click Add, navigate to the location of the executable file for that application and select it. 4. Select the button or wheel you want to make changes to. 5. Select the task that you want to apply to that button and, if needed, adjust the sliders to modify the speed or sensitivity of the control. 6. Click Apply to save your settings. Click OK to exit SetPoint.
Checking the battery status: Check the battery status of your mouse: 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2.
3. Choose your Performance Mouse MX from the Select Mouse drop down to view the battery status. 4. Click OK to exit SetPoint. Unifying software: Your Performance Mouse MX ships with Unifying software, which allows you to use a single Unifying receiver for up to six Logitech products with the Unifying logo . To launch the Unifying software: 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2.
3. Click Open Unifying Software to launch the Unifying software. For more information on how to connect additional devices to your Unifying receiver, please see Connecting a second device to my Performance Mouse MX Unifying USB receiver. My Performance Mouse MX frequently loses connection If you have to constantly reconnect your Performance Mouse MX, try the following: Keep other electrical devices at least 8 inches (20 cm) away from the USB Unifying receiver.
Moving the USB Unifying receiver from one USB port to another Moving the USB Unifying receiver to another computer Plugging the USB Unifying receiver into a USB hub or other unsupported device such as a KVM switch (your USB Unifying receiver must be plugged directly into your computer).
3. Make sure the Unifying USB receiver is directly and securely plugged into a working USB port on your computer. 4. Turn your computer on. 5. Follow the procedures below to reconnect your mouse. Re-connecting your mouse: NOTE: The following instructions use Windows screenshots. Macintosh screenshots will look slightly different, but the instructions and messages are the same. 1. Download the correct version of Mouse and Keyboard software (SetPoint) from the Performance Mouse MX Downloads Page. 2.
4. Follow the on-screen instructions to turn your mouse off, then on.
5. When your Performance Mouse MX is detected, you will see a confirmation message. Click Yes, then Next.
6. Click Finish to exit the Logitech Unifying Software. Your mouse should now be connected. Additional Information If the above solutions do not resolve your problem, consult Knowledge Base article 12700 for instructions on contacting Logitech Technical Support. Supported operating systems for my Performance Mouse MX Your Performance Mouse MX is supported by: Windows 7 Windows XP Windows Vista Macintosh OS X 10.
The Performance Mouse MX is not supported on Windows 98, Windows ME, Windows 2000, UNIX or Linux. I do not see a laser light on my Performance Mouse MX Your Performance Mouse MX uses an infrared (IR) laser, invisible to the human eye. If you are not sure whether your mouse is turned on or off, check the power ON/OFF switch located on the bottom of the mouse. If the power switch is set to ON, your mouse is ON. If the power switch is set to OFF, your mouse is OFF.
If you are not getting this distance: Make sure your mouse is fully charged. Move the USB Unifying receiver to a line of sight or change its positioning. Move devices such as cell phones, radios, wireless routers, microwaves, and other devices that emit radio waves or could cause radio interference (RF) away from your work area. To determine if your environment is causing shorter than expected ranges, try using your Performance Mouse MX in a different environment to see if the distance improves.
Using the USB stand with your Performance Mouse MX The optional USB stand for your Performance Mouse MX serves the following purposes: Makes your computer‘s USB ports more easily accessible Varies the position and orientation of the USB receiver, thus reducing the possibility of interference. To connect your USB stand, do the following: 1. Plug the male end into a USB port on your computer. 2. Plug your Performance Mouse MX receiver into the female end of the USB stand.
Using my Performance Mouse MX with a different USB receiver Your Performance Mouse MX ships with the new Logitech Unifying USB receiver as shown below: You can only connect your Performance Mouse MX with USB receivers that display the Unifying logo . You cannot connect your Performance Mouse MX to any Logitech USB receivers that do not display the Unifying logo.
My Performance Mouse MX cannot be customized in Logitech software (SetPoint) Normally, you should be able to customize your Performance Mouse MX in the My Mouse tab in Logitech Mouse and Keyboard software (SetPoint). However, if this tab is not present, you will need to reinstall the software.
To uninstall SetPoint: Windows XP Windows Vista Windows XP 1. Go to Add or Remove Programs: o Start menu view: Start > Control Panel > Add/Remove Programs o Classic start menu view: Start > Settings >Control Panel > Add/Remove Programs 2. Open Add or Remove Programs 3. Select Logitech SetPoint from the list of programs displayed.
4. Click the Change / Remove button and follow the on-screen instructions to uninstall SetPoint. 5. Download and install the latest version of SetPoint from the Performance Mouse MX Downloads Page. NOTE: You may need to reboot your system after SetPoint has been installed. 6. After your system restarts, open SetPoint to verify that the My Mouse tab is available. If the My Mouse tab is still missing: 1. Exit SetPoint by right-clicking on the SetPoint icon in the system tray.
6. 7. 8. 9. Double-click on the System32 folder to open it. Double-click the drivers folder. Rename the file wdf01000.sys to wdf01000.bak. Re-install SetPoint. WARNING: Before rebooting, check if the wdf01000.sys file is present. Rebooting without this file may prevent some of your hardware, including mice and keyboards, from working properly. 10. If the wdf01000.sys file is not present, immediately rename wdf01000.bak back to wdf01000.sys. 11. Reboot the computer. Windows Vista 1.
3. Click the Uninstall button highlighted above and follow the on-screen instructions to uninstall SetPoint. 4. Download and install the latest version of SetPoint from the Performance Mouse MX Downloads Page. NOTE: You may need to reboot your system after SetPoint has been installed. 5. After your system restarts, open SetPoint to verify that the My Mouse tab is available.
Install the battery for your mouse by making sure the battery faces the correct direction as shown in the image below. Battery Replacement Tips For best battery performance, always use quality NiMH batteries. Do not use alkaline batteries in this product. Connecting a second device to my Performance Mouse MX Unifying USB receiver Your Performance Mouse MX Unifying USB receiver can be connected to up to six Logitech mice or keyboards with the Unifying logo .
NOTE: The following instructions use Windows screenshots. Macintosh screenshots will look slightly different, but the instructions and messages are the same. 1. Download Logitech Mouse and Keyboard software (SetPoint) if you do not already have it installed. You can download SetPoint from the Performance Mouse MX Downloads Page. 2.
5. When your device is detected, you will see a confirmation message as shown below. Click yes, then Next.
6. Click Finish to exit the Logitech Unifying Software. Your device should now be connected. Additional Information If the above solutions do not resolve your problem, consult Knowledge Base article 12700 for instructions on contacting Logitech Technical Support. Macintosh Keyboard Setup Assistant appears when I plug in my Performance Mouse MX receiver The Keyboard Setup Assistant (shown below) may launch when you plug in your Performance Mouse MX Unifying USB receiver.
This is normal behavior. Click the red button in the top left corner to close the Keyboard Setup Assistant - you do not need to complete the Assistant to use your Performance Mouse MX. Turning off my Performance Mouse MX Your Performance Mouse MX has a power switch located on the bottom of the mouse. To turn on your mouse: 1. Turn your mouse over. 2. Locate the power switch on the bottom. 3.
To turn off your mouse: 1. Turn your mouse over. 2. Locate the power switch on the bottom. 3.
Cursor does not follow Performance Mouse MX movements Make sure the battery is fully charged. Low or dead batteries can affect mouse movement. Turn off your mouse and try cleaning the mouse sensor on the bottom with compressed air or a Q-tip. NOTE: Take care in cleaning the sensor - the Performance Mouse MX sensor is sensitive to dust.
Plug the Unifying USB receiver directly and securely into a working USB port on your computer. Relocate your mouse to a different location or move it closer to your Unifying USB receiver by using the included extender cable. Also see Knowledge Base article 12715. Additional Information If none of the above solutions resolve your problem, the issue may be caused by software. See Knowledge Base article 13197 for instructions on customizing your mouse settings.
Windows XP 1. Go to Add/Remove Programs: o Start menu view: Start > Control Panel > Add or Remove Programs o Classic start menu view: Start > Settings >Control Panel > Add or Remove Programs 2. Open Add or Remove Programs 3. Select Logitech SetPoint from the list (shown below): 4. Click Change/Remove. 5. Follow the on-screen prompts to remove SetPoint from your system. NOTE: You may need to restart your computer to finish uninstalling SetPoint. Windows Vista 1.
3. Check the box beside Logitech SetPoint and click on Uninstall as shown above. 4. Follow the on-screen instructions to uninstall SetPoint. NOTE: You may need to restart your computer to finish uninstalling SetPoint. My Performance Mouse MX buttons do not work as programmed This issue is most likely configuration related. Check the mouse button and program settings in Logitech Mouse and Keyboard software (SetPoint) as described below: 1.
2. Click on the My Mouse tab at the top and choose the Mouse Button Settings tab from the left. 3. Select the Performance Mouse MX from the Select Mouse drop-down menu as shown below: 4. Select the button that is not working from the Select Button field: 5. Depending on which button you select, there may be an option to select a program as shown below.
6. If the Select Program option appears, select an application, then go back to the Select Button list and re-select the button you wish to verify: 7. Select the task you wish to assign from the Select Task field: 8. Some options may generate an additional sub-field for additional configuration. In this example, we selected Cruise Up. Move the slider to set the speed. 9. Click Apply to save your settings. Click OK to exit SetPoint.
o Plug the mouse into the included A/C power adapter. Make sure that your charging cable is securely connected both to the back of the A/C power adapter and to your Performance Mouse MX. Do not use the included USB extender for charging your Performance Mouse MX.
Disabling the Single-Click to open option in Windows 7/Vista Disabling the Single-Click to open option in Windows XP Disabling the single-click to open option in Windows 8/Windows 10 1. Click on the magnifying glass to bring up the Search menu, type ‘single-click’, and then select Specify single- or double-click to open. 2. Select the General tab, and under Click items as follows, make sure Double-click to open an item (single-click to select) is the selected option.
Disabling the Single-Click to open option in Windows 7/Vista 1. Open your computer window by clicking on Computer. 2. Click Folder and Search Options in the file menu under Organize. 3. Under the General tab, make sure that the option 'Double-click to open an item' is selected.
4. Click on OK to save the settings. 5. If the 'Single-click to open an item' option was not selected, try resetting the mouse by switching it off and on. Disabling the Single-Click to open option in Windows XP 1. Open My Computer. 2. Click Folder Options in the file menu under Tools. 3. Under the General tab, make sure that the option 'Double-click to open an item' is selected. 4. Click on OK to save the settings. 5.
Additional help If the steps above do not help, or if your mouse has only recently begun to double-click, please contact Logitech Customer Care. My Performance Mouse MX battery light does not stay on This is normal behavior of the mouse. The green battery lights on top of your Performance Mouse MX will come on for a few seconds to indicate the battery condition and then go out. This happens when you power on your mouse. The battery lights go out after a few seconds to conserve battery power.
Solution Even if you bought a mouse-only or keyboard-only product, the Unifying receiver that came with it still enumerates for both the mouse and keyboard interfaces. Example If you have two mice attached, then you would need to uncheck the "Allow this device to wake the computer" option for both mice plus a keyboard in the Windows Device Manager. Use the process below to identify and configure the Unifying devices to not wake up the system in Windows Device Manager.
3. Select and expand either the "Keyboards" or "Mice and other pointing devices" category. 4. Right-click on the first entry and go to Properties > Details tab > Hardware IDs under the Property section. 5. Make sure the Value section contains: HID\VID_046D&PID_C52B. If it doesn't, click Cancel and open the next mouse or keyboard entry in the list. 6. Select the "Power Management" tab and uncheck the "Allow this device to wake the computer" check box.
7. Repeat the same steps for all entries in both the "Keyboards" and "Mice and other pointing devices" categories. Erratic scrolling with SetPoint when using Chrome, Internet Explorer, or Windows 8 Start screen apps SetPoint versions 6.50 and later include a smooth scrolling plug-in for Google Chrome and Internet Explorer. If you're having problems with erratic scrolling, please upgrade to SetPoint 6.52 or later, which improves scrolling for these browsers. After upgrading to SetPoint version 6.
NOTE: You can disable the SetPoint plug-in for the Internet Explorer and Chrome browsers individually, but if you disable smooth scrolling in SetPoint, it will be disabled for everything: Chrome, Internet Explorer, and the Windows 8 Start screen apps. Google Chrome To disable the Logitech SetPoint smooth scrolling plug-in for Google Chrome: 1. Launch Chrome. 2. Click the icon on the upper-right corner and select Settings. 3. Select Extensions > Logitech SetPoint and clear Enabled.
NOTE: To enable the smooth scrolling plug-in, follow the steps above, and in step 3, click Enable. 4. Close and re-open your browser for the settings to take effect. Internet Explorer To disable the Logitech SetPoint smooth scrolling plug-in for Internet Explorer: 1. Select Control Panel > Network and Internet > Internet Options. 2. On the Programs tab, click Manage add-ons.
3. Select Logitech SetPoint and then click Disable. NOTE: If the plug-in is currently disabled, the Enable button will appear instead.
4. Click Close to close the dialog box. NOTE: To enable the smooth scrolling plug-in, follow the steps above, and in step 4, click Enable. 5. Close and re-open your browser for the settings to take effect. Windows 8 Start screen apps If scrolling is too fast or too slow with some of your Windows 8 Start screen apps, try the following: If your mouse has a Scroll Left and Scroll Right function, use that instead of the scroll wheel.
1. Launch SetPoint by clicking the SetPoint icon in the Notification area and select Mouse and Keyboard Settings. 2. Click on Pointer Settings, and clear Enable Smooth Scrolling. 3. Click Apply and then OK to exit the SetPoint User Interface. NOTE: When you disable smooth scrolling in SetPoint, it will be disabled for everything: Chrome, Internet Explorer, and the Windows 8 Start screen apps. Scrolling issues with Windows 8.1 Consumer Preview version Initial testing with Windows 8.
We're working with Microsoft to resolve this issue. As a workaround, you can modify your scrolling settings in IE11. Here's how: 1. Launch IE11. 2. Open Internet Options and select the Advanced tab. 3. In the Browsing section, clear "Use smooth scrolling". 4. In the Security section, clear "Enable Enhanced Protected Mode", and then click OK.
IMPORTANT: Disabling Enhanced Protected Mode degrades the security settings in IE11. Please consider this before you make this change. 5. Restart your computer.
