User's Manual

5
Troubleshooting
English
Troubleshooting
The Cordless Wheel Mouse Does Not Work after Installation
• Make sure you have connected the receiver correctly.
The receiver cable goes into the computer’s PS/2
mouse port. For optimal performance, place the receiver
at least 8 inches or 20 centimeters away from other
electrical devices, such as the computer, the computer
monitor, or external storages drives.
• Make sure you have installed the batteries correctly.
• Establish communication between the receiver
and the cordless wheel mouse. Press the Connect button
on the receiver, then press the Connect button under the cordless wheel mouse.
• If you are working on a metallic surface, try using a mouse pad and turning
the receiver on its side for better reception.
The Cordless Wheel Mouse Is Not Detected
• Make sure the receiver cable is plugged into the PS/2 mouse port. Do not plug
or unplug the receiver cable while the computer is running.
• Make sure the PS/2 mouse port has the proper configuration. Refer to your computer
documentation for the correct port configuration.
• You may have other system devices that conflict with the cordless wheel mouse.
Check the IRQ/address settings of these devices for conflicts, and change the settings
as required. Refer to your computer documentation to make these changes.
• To determine whether the problem is cordless wheel mouse or system related,
try the cordless wheel mouse on a second system or a different mouse on
your current system.
The Wheel Mouse Does Not Work after Changing the Batteries
Check to make sure the batteries you have installed are not dead. Try the batteries
in another device. You may also need to re-establish the connection between
the cordless wheel mouse and its receiver. To do this, press the Connect button on
the receiver, then press the Connect button on the bottom of the mouse.
Connect button