Operation Manual

31
Troubleshooting
Check the following items before contacting the after-sales service:
1 – Telephone functions
Nothing displayed:
 Check that the handset batteries and correctly installed (polarity).
 Place the handset on the base to charge the batteries.
 Take the batteries out of the handset and put them back again.
The batteries are not charged:
 Check the battery polarities.
 Clean the handset and base charging strips.
 Charge once more.
The icon remains displayed on the screen:
 Check that there are no new messages in your operator's voicemail
 Erase the messages in your operator's voicemail.
CAUTION: In certain cases, after having listened to all your operator's voicemail
messages, the icon remains displayed on the screen. To make it disappear, simply
follow the instructions described in chapter "Deleting the entire call log" and this
procedure will also allow you to erase the call log and erase the icon .
A beep will be heard during or after the call:
 Recharge the handset batteries.
 Stand closer to the base.
The handset cannot detect the base:
 You are out of range; you must stand closer to the base.
 Reattach the base's power cord correctly.
 Take the batteries out of the handset and put them back again.
 Disconnect the mains adaptor from the base, then reconnect it.
The dialling tone is not audible:
 Check that the telephone line is correctly connected to the base.
2 – Name or number presentation function
 Access to the Name presentation service is subject to subscription registration
with your operator (subject to your operator's technical availability).
 Access to the Number presentation service is subject to subscription
registration with your operator (subject to your operator's technical availability).
 If you have subscribed to name or number presentation, the date (day/year) and
time will be updated by the network after every received call.