Installation Instructions
v3.10 CaretakerSentry® 17
TROUBLESHOOTING
GUIDE:
What if I can’t get the System to work?
Step 1 – Push the Black RESET button with a pen at the back of the Base unit (next to the power cord).
Check the System. If it is now working skip the remaining steps.
Step 2 – Check the PENDANT.
What to do:
Press the Gray Emergency button and look for the RED LED to turn ON
What to expect:
The RED LED on the pendant should turn ON for 2 seconds
If nothing happens, the most likely cause is that the battery in the pendant is dead – make plans to replace
the pendant as soon as possible.
Step 3 – Check the connections on the BASE UNIT
What to do:
Make sure the AC Adapter is plugged into a live AC outlet and into the Base unit. Make sure the
Master ON / OFF switch is ON.
What to expect:
The Red POWER LED will be on solid if the Base unit is connected to power.
TheBluePHONECONNECTIONLEDshouldbeOFF–ifashing,thereisproblemwiththephone
connection.
If the POWER light is on and the Base unit is connected to a working phone line, go on to step 4.
Step 4 – Make sure the Pendant and the Base unit are communicating with each other.
Background information: The Pendant and the Base unit are connected by a
wireless radio
link.
They must
be
synchronized
to work together.
They
should have already been synchronized at the factory, but resetting this is
simple.
What to do: Follow the steps on page 14: Adding Additional Pendants to the System
Now perform the System Check test again (page 15) to make sure all is well.
If the System is still not working, call tech support. See page 24 for telephone number.