Operations Guide

Intelligent Electronic swing handle – User operations guide
15
FAQ:

What if the Ihandle fails how do I access my IT cabinet? Use the override key provide to manually open the
swinghandle.

Does the Ihandle fail safe if power is lost or the communications cable is disconnected? Yes, the Ihandle
will stay in the locked position and when powered up again will automatically check that latch is in the
locker position

Is the Ihandle self-latching? Yes, as long as the Key barrel is in the 12 clock lock position and the electronic
latch in the lock position once the swinghandle is closed the latch will allow the key cam to push up the
latch and the spring action will drive the latch back down.

Can I use my own euro profile lock barrel? Yes, if the barrel is a standard Euro profile.

My current multi point rode systems gear box does not fit the ihandle where can I get a gearbox that works
with my multi point rod system? We can design a compatible gearbox as an optional extra ,Please contact
[e-mail]

I’m trying to use my internal companies swipe card and it isn’t working why? Your companies swipe cards
may be encrypted to your build management system card readers, the Ihandle requires an open section
on your card in order to reader to CSN number.
 I’ve connected my Ihandle to my building management system but it’s not working why? The ihandle uses
the RS485 protocol and only approved vendor hardware is supported by our Firmware. Please go to
www.logicalinfrastructure.com/support to find a list of supported third party products.

I’ve lost some parts can I buy spares. Yes, please contact your nearest LI reseller or email
[e-mail] and we will get in contact with you regarding your requirement.

Can you integrate with third party access control systems? Yes and No it depends on the communication
protocol being used by the third party system and whether the third party vendor is open to us integrating
the ihandle into there system , please contact [e-mail] to discuss in more detail.

How accurate is the supplied temp and hum sensor? The sensors are accurate up to 2 degrees and 5%
humidity and have been calibrated to react slowly to changes to avoid large swings in temp and humidity
when the door is opened and closed for short periods of time, this setup is designed to give the user stable
readings and avoid unnecessary threshold alarms.
Trouble shooting:

The LED light on my Ihandle has not turned on. Make sure the communications cable is plugged into the
Ihandle and the support third party device IE intelligent PDU sensor port.

My Ihandle has a flashing blue/Red led. Please make sure the supplied door switch sensors are connected
to the ihandle and that the magnet has been installed correctly as per page 11.

The aisle setting on my handle is not correct and I’ve switched it into the correct position, but the aisle
detail has not changed. Please power done the Ihandle by disconnecting the communications cable
make sure the dip switch is in the desired position now power up the ihandle and allow the Ihandle to
reboot and sync , this should resolve the issue.