Operation Manual

- 16
Troubleshooting
Problem Possible cause Remedy
The TV set is not getting any connection to
the server. On the main screen Connect is
shown and the Connectivity display does not
light up.
a) No connection to the media server.
b) On your PC with Windows XP several media
servers run at the same time, e.g. Windows
Media Player (WMP) 11 and TwonkyMedia
(also see page 17).
a1) Check whether the media server is switched
on.
a2) Press OK to make a new attempt at
connecting.
a3) Check the connection using the PING command.
To do this, in the entry request on your PC, enter
the command ping.exe, followed by the IP
address of your TV set. You will find the current
IP address in the Device Information (see
page 9). Example:
ping.exe 192.168.1.123
If the data packages are not transferred, then
there is a problem with the network.
a4) Check the arrangement of the cables.
a5) Select another media server with the EPG
button.
b) If there are several media servers, they can
impede each other. For example, when
working with TwonkyMedia close file release
by WMP11.
Your TV set does not have an IP assigned
to it despite required type of IP assignment
Automatic (DHCP).
No DHCP server is working on your network. Set up a DHCP server.
Assign a fixed IP address for the TV set.
Despite video or music file being played back,
no sound can be heard.
a) The TV set is set to mute or the volume has
been turned down too far.
b) An audio device that does not exist or that
is not connected is registered in the TV
menu under Connections → Sound
components (e.g. HiFi/AV amplifier).
a) Increase the volume by pressing the V+ button
on your remote control. This will also cancel
any mute setting.
b) Connect up the audio device and switch it on.
In the Sound components wizard change back
to TV speakers.
Although the file is visible on the media server,
it is not shown in MediaNetwork.
The file is not being made available by your
media server.
Change your media server. Read up about this
in the section "Media server software" on
page 17.
A media file that is displayed can not be
played back.
The format of the file is not supported (see
also limitations in section File formats supported
on page 17).
No remedy.
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