Warranty

credit at the shipping company’s discretion. If products are shipped directly from us, then we
will assist in the claims process but can not guarantee that credit will be issued.
If a product is found to be defective or missing parts, please contact us immediately. We will
replace the item or ship out missing parts at no charge to the customer. Credit will not be given
and up to a 15% restocking fee will apply if the customer is not willing to accept a replacement
or missing parts.
All shipping expenses for replacement items and parts shipped beyond the continental United
States including International, Alaska and Hawaii shipments are the sole responsibility of the
customer.
Unless otherwise noted in the product description, customers may return any LockState®
product within 30 days of the date of purchase if it has not been installed and after receipt of a
Return Goods Authorization Number (RGA#) issued by LockState®. Customers must request an
RGA# for any product they wish to return and LockState® will issue an RGA# to the customer
provided the RGA# request is within 30 days of the date of purchase by the end-user customer.
Items returned without first obtaining an RGA number may be subject to an additional fee
depending on item condition. For customer credit, returns must be packaged properly for
shipping and must arrive at LockState® in the original product packaging with all parts included,
not damaged in any way. Items that have been installed, modified or damaged by customer or
during shipment due to improper packaging may only be returned at LockState’s® discretion and
only in the event of extenuating circumstances. In these cases, a minimum restocking fee of 40%
will be applied. All non-damaged returns are subject to a 15% restocking fee. A 15% restocking
fee may also be applied on all exchanges determined by LockState®.
All shipping expenses, including purchases, exchanges and returns, will be customer’s
responsibility.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product,
where the product was purchased, or who you purchased the product from. Please review the warranty
carefully, and contact the manufacturer if you have any questions.