Warranty

• Customers residing outside of the Continental USA, are responsible for sending the item back
via traceable means (UPS, FedEx, DHL, etc.).
• Customers are required to retain their tracking number for the returned shipment and provide it
to the RMA team.
• Lockly does not cover replacement shipping costs for international returns/replacements.
• If an item is DOA (within 30 days of original purchase) we will cover the shipping costs of the
replacement shipment. The customer is responsible for returning the item.
• There will be a flat rate shipping fee which will be determined based on the shipment location.
• Lockly will not be liable for any taxes, duties, or VAT.