Warranty

remorse. An item is not eligible for return after 30 days. The restocking fee is ultimately
deducted from the refund amount.
5. Lockly will waive restocking fees if the product is defective.
6. To request a refund, you must fill out the form and the RMA department will provide you with
a packing slip that must be included inside of your return package. You must follow all
instructions to avoid any delays in the refund process.
Submitting an RMA Request for Replacement/Refund
1. In order to request a replacement / refund, please fill out our online form at
https://lockly.com/rma
2. All information on the form must be filled out completely and to the best of your ability. Failure
to include all required order documentation may result in delays or your RMA being denied.
3. You must provide an image or PDF file of your proof of purchase. The proof of purchase must
include the original purchase date, item, model, and seller.
4. If you are no longer within your warranty period, we will not authorize an RMA.
Please allow 48 - 72 hours for one of our customer service representatives to provide you a
return authorization. Once your package is delivered to us, you should receive the replacement /
refund within 3 - 7 business days. You will receive confirmation via email. Note that it may take
anywhere from 2 - 5 business days for a refund to post to your credit card processor once it has
been processed.
Other Replacement Information
• We do not offer model exchanges, your replacement unit will be of the same model as the
original purchase.
• If your order is past 30 days, your replacement will be a fully tested, manufacturer refurbished
unit.
• Our receiving department opens and verifies all returned items to ensure we receive proper
items.
Shipping Information
• Lockly will provide you with a prepaid return label for DOA warranty replacements and
defective item refunds.
• Please note if your current shipping address is in Puerto Rico, Guam, the Northern Mariana
Islands, the U.S. Virgin Islands, American Samoa, Alaska, or Hawaii, a flat rate $30.00 shipping
fee will need to be applied before proceeding with the replacement / return process.
• Lockly ships all domestic U.S. RMA repaired items by, Fedex Ground, USPS or UPS Ground
(3 - 7 days).
• All returned items must be sent via traceable means. Examples would be UPS, FedEx, DHL,
or US Postal Service Priority Mail. Be sure to retain the tracking information for your records.
The customer is responsible for the product until it is received by Lockly. Lockly is liable for the
returned item upon the receipt of shipment.
International Returns