Warranty

Lockly Secure Limited Warranty

All Lockly products are backed by a two (2) year limited product warranty beginning from the

original purchase date. If the item is defective, we will provide a replacement unit within the one

(1) year period. Lifetime technical support is available to all Lockly customers.

We do not cover replacement shipping costs unless the item is DOA. (Within 30 days of the

original purchase date).

Note that the warranty period for a purchase does NOT restart at the time of a replacement.

Warranty period is valid only from the original purchase date. Replacements are processed

upon product availability and in most cases the replacement will be manufacturer refurbished.

The RMA team reserves the right to approve or deny replacement requests.

LOCKLY IS NOT LIABLE FOR THIRD PARTY EXPENSES INCURRED SUCH AS

INSTALLATION FEES, ADDITIONAL SHIPPING FEES, CUSTOM FEES,VAT ETC.

Return Criteria

1. Warranty does not cover: Normal wear, abrasion, misuse, alteration, abuse, or taking apart

of the product, Handling, storage, installation, fluctuations, severe weather, power outages or

any electrical incidents or any other damage caused by the unintended use of the product.

2. Warranty does not cover damage caused by improper care, accidents, prolonged UV

exposure, or the natural breakdown of certain materials over long periods of time. Lockly will not

be liable for incidental or consequential damages, including lost data or lost profits.

3. All returns must meet our return requirements however, exceptions can be made at the

discretion of the RMA department. Please note that if your return does not meet the required

return criteria, a replacement may incur additional charges.

4. All Lockly returns must be approved by the RMA department. Failure to return a product

without a return authorization (RA) can result in lost packages. Lockly is not liable for your item

if it was shipped back to our warehouse without authorization from the RMA department.

5. Lockly is also not liable for the return / replacement of items not listed on the packing slip

provided by the RMA department.

6. Confirmation from a Lockly technician is required on defective items in order to proceed with

a replacement unit. Before you request a replacement, please make sure that you have

contacted support. They can be reached at xxxx or help@lockly.com

Refunds

In order to be eligible for a refund, the order must meet the following requirements

1. Order must be within 30 days of the original purchase date.

2. Order must be sold directly by Lockly.com or one of our online store. Lockly products

purchased through 3rd party retailers must be returned in accordance to the seller. Please note

that non-Lockly retailers have different refund policies.

3. If you meet the above conditions, proceed to submit your request via Lockly.com/support

4. No longer needed or wanted items are subject to a 10% restocking fee. We do not cover

shipping expenses for items that are not defective or if the item was returned due to buyer’s

PAGE 1
Lockly Secure Limited Warranty All Lockly products are backed by a two (2) year limited product warranty beginning from the original purchase date. If the item is defective, we will provide a replacement unit within the one (1) year period. Lifetime technical support is available to all Lockly customers. We do not cover replacement shipping costs unless the item is DOA. (Within 30 days of the original purchase date). Note that the warranty period for a purchase does NOT restart at the time of a replacement.
PAGE 2
remorse. An item is not eligible for return after 30 days. The restocking fee is ultimately deducted from the refund amount. 5. Lockly will waive restocking fees if the product is defective. 6. To request a refund, you must fill out the form and the RMA department will provide you with a packing slip that must be included inside of your return package. You must follow all instructions to avoid any delays in the refund process. Submitting an RMA Request for Replacement/Refund 1.
PAGE 3
• Customers residing outside of the Continental USA, are responsible for sending the item back via traceable means (UPS, FedEx, DHL, etc.). • Customers are required to retain their tracking number for the returned shipment and provide it to the RMA team. • Lockly does not cover replacement shipping costs for international returns/replacements. • If an item is DOA (within 30 days of original purchase) we will cover the shipping costs of the replacement shipment.