User's Manual

44 LS420 Universal User Manual V2.91 2003-01-21.doc
Chapter 7: Purchasing and Customer Service
Always call your service representative first, as he or she already knows the details of the sale
and applications. They may also supply lockout and be able to provide the required service for
that application.
If not available please contact:
Our service personnel will do their best to help customers as quickly as possible and in the most
courteous manner.
Please be ready to give the following information:
i) Your name, company name, shipping address (no mail box), your phone number, fax
number and emergency phone number
ii) A credit card number - either Visa or MasterCard.
And for technical support, replacement, exchange or warranty:
iii) The part number of the defective or broken part
iv) The serial number of each display or sensor (If re-calibration is possible, it will be done)
In the event of exchange, replacement or warranty, a return tag will be in the box for return-
ing defective or broken parts. The customer can reuse the original box and the prepaid re-
turn tag to return defective or broken parts.
Note: Some parts may not need to be returned.
Please note: although we design our products to fit the majority of cranes, there are exceptions
that will prevent the product from working or cause installation or operational problems. Our
technical staff will do their best to assist, help and advise any customer with such problems. We
strive to resolve problems as they may arise.
LSI Corporate Offices:
Dave Smith
PO Box 820486
Vancouver, WA 98682
Phone [phone]
Fax [phone]
[e-mail]
Western Regional Office:
Scott Colberg
Phone [phone]
Fax [phone]
[e-mail]
Central Regional Office:
Randall Perrin
Phone [phone]
Fax [phone]
[e-mail]