User's Manual

Troubleshooting
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9. TROUBLESHOOTING
9.1. Network failure
If the network connection is lost, the reader will notify you of the error. If this happens, record the content of
the error notification and the error code and then contact the administrator. The administrator may ask for
information on the error notification, as this information can be helpful in pinpointing the error.
On the server, the reader status will be listed as being disconnected. This information will appear under Status.
The error will be displayed on the server after no more than a two-minute delay.
9.2. Reading the incorrect amount of the RFID tags
In case you face problems getting the correct amount of read tags, you can move or shake the cassette slightly
to get more robust reading. If you constantly get larger amounts than you place on the tray, please see the DTS
tray reader surroundings for any additional RFID tagged items. Note that some large tags can be read from a as
far as 3 meters away in special circumstances.