User's Manual

Error situations
34
Encounter id given for ignore encounter activity
• Someone changes the activity status to “ignore encounter” when encounter has been activated on the
reader and user is logged in and try to scan articles thought the same activity.
Encounter not enabled for reader
• Encounter policy has been disabled from the reader when user has been logged in the reader.
Forbidden activity
• Forbidden activity for the article. Activity does not belong to process of scanned article.
Incomplete set content
» Read the full set.
Article Set:
• The set must have exactly the same article tag ids as defined in the article set view or redefine activity on
the reader. Example: Error occurs if one article is missing or it has been replaced by another same kind
of article.
Assembled Set:
• Container tag is missing when scanning the assembled set through the selected activity.
» Check from the reader’s info screen which article(s) are missing or are not part of the set and try to find
the expected article(s) from the clinic.
Incomplete set content when disassembling set
• All the articles which are belonging to the assembled set need to be part of the scanning when
disassembling.
» Check from the reader’s info screen which article(s) are missing or are not part of the set and try to find
the expected article(s) from the clinic.
Incomplete template set content
» Read the correct template set. Make sure that the template set which you are scanning contains the
correct amount of the specific articles (article codes). Template sets are defined in template set view in
server UI.
Incorrect PIN code
• Contact admin if you have forgotten your PIN code.
Invalid user
• The user who has logged in has been deactivated.
» Activate the user before the next login.
Invalid sequence
• Previous activity does not allow this activity.
» Check from the process or reader’s info screen which was last activity, and which is the next allowed
activity in cycle. It might be that some important steps are skipped in the process and the articles need
to be returned to e.g. washing or autoclave.
Material already used
• Quantity of material is 0. Item has been already checked out for Clinical use.
» Return the item to “Check in” activity if it is not used.
No process defined for the article
» Create default process or specific process for the needed article group.
No process start activities defined
• Process does not have any start activity defined
» Define the starting activity for the selected process in the process view on server UI.