Quick Installation Guide
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1) APP can't be registered successfully
IV. Troubleshooting
1. Please check if the network of the mobile phone is normal;
2. Please tick the software service agreement and privacy policy;
3. Please check if the verification code is in the spam mail;
4. Please use WIFI to register if mobile network cannot be registered. If the mobile
network and WIFI prompts cannot obtain the server address, please check if
other software can be used normally;
5. During installation, please allow the app to obtain your location and all
permissions, the system will automatically arrange the best server;
6. If above solutions still can't be effective, we recommend you to uninstall and
install the app again, the current location and all permissions are allowed during
the installation)
2) Unable to connect to the network
1. Please enable the DHCP of the router;
2. Please make sure the camera is not in the blacklist in MAC settings of the router;
3. Turn off the 5GHz wifi in the router ( : Please contact the router Note
manufacturer if you can't turn off the 5g wifi);
4. After connecting to the 2.4GHz wifi, please check your mobile phone if can
access the Internet;
5. After the network is normal, reset the camera and reconnect.
A) Unable to connect to WiFi:
1. Please enable the DHCP of the router;
2. Please make sure the camera is not in the blacklist in MAC settings of the router;
3. Connect the network cable to your computer firstly, then check the computer
and obtain the IP address. If the IP address of the computer is setted by manual,
please go to the router and enable the DHCP server to obtain the IP address;
4. After enable the DHCP server, check if the computer can access the
Internet normally. (Note: If the computer displays the DHCP mode,
then it can get the IP address and access the Internet normally);
5. Connect the network cable to the device and reset the new connection.
B) Unable to connect to wired:
1. Check the WiFi password connected of the camera is same as the WiFi
password of the connected router.
C) Wifi password reason
2. Check if the entered WiFi password has space or special characters(@,#,%,&).
D) Disconnected 5G WIFI, unable to connect to wifi
1. Turn off the 5G network and keep the 2.4G network. Disconnect the
router and then restart the camera;
2. WiFi name naming cannot have “5G” words.
3) Camera match the wifi successfully, but can't hear the
voice of camera
1. Reset the camera, then power off and reconnect the camera
(Only reset can remove residual data );
2. Put the phone as close as possible to the camera and router when it is connecting;
3. Please turn off the 5GHz wifi.
4) No pop-up message for motion detection alarm
1. Open permission settings in the phone settings to allow message push notification;
2. After some Android phones exits the background, it is not possible
to receive the alarm push information;
3. Turn off motion detection in APP;
4. SMS and email reminders are not supported at this time.
5) Motion detection messages prompt frequently
1. If motion detection sensitivity is too high, light changes also can cause alarm;
2. Reduced sensitivity of alarms (recommended low level).
6) After inserting SD, it displays damaged
1. Before inserting the SD card, Disconnect the power. Connect the
power to start after plugging in the card;
2. The SD card must be formatted on the computer before using the SD card;
3. When choosing SD, please choose genuine.
7) No playback record after insert the SD card
Please refer to the page 22
8) Watch videos with the same camera on different devices
1. The main account can share the video to other account without limit quantity,
but the shared accounts only have the rights to watch, snapshot and record
video;
9) The scenarios for the reset key
1. Reset wifi information.
2. Wifi exception before connecting to the camera
3. wifi password error
4. wifi drop
5.replace new wifi
10) What to do if there is no solution in Q&A?
You can log on to Littlelf website: www.littlelf.com, ask for help online.
2.The main account name and password also could be logged in on other
devices to view the video and use any function.