Instructions / Assembly

Troubleshooting
PROBLEM CAUSE SOLUTION
Unable to fi nd the
Smart Switch on
the WiZ App
Smart Switch is not
paired in the WiZ App
Put the Smart Switch into Pairing
Mode. Open the WiZ App  Add a
Device  Wi-Fi Switch and follow
instructions for pairing.
To force the switch into Manual
Pairing, make sure light is turned off
and Long Press the ON/OFF Switch
(5 seconds).
Unable to operate
the load (light)
with the ON/OFF
switch
Wiring issue
Review and confi rm the
INSTALLATION section in this manual.
No electricity Check that the power is ON at the
circuit breaker.
Load does not function or
is incompatible
• Replace the load.
• Check the SPECIFICATION section
for compatible loads and limitations.
Smart Switch not
responding to WiZ
APP control
Network connectivity
issue
Check wireless network connectivity.
Smart Switch is not
functioning correctly
Please re-pair connecting Wi-Fi.
Load (light)
not functioning
properly
Load (light) may not be
compatible or exceeding
limits
• Check SPECIFICATION section to
ensure load (light) is within limits.
• Replace the load (light).
Smart Switch not
connected to the
WiZ APP
LED indicator will blink
if Wi-Fi password is
incorrect
Re-enter Wi-Fi password, making sure
it is the same as the Wi-Fi network
you are connected to.
Weak/low Wi-Fi signal Check Wi-Fi signal and position of
Smart Switch, to ensure that it is
within Wi-Fi range.
Network not supported Check if Wi-Fi router is broadcasting
2.4 GHz, WPA2 Personal b/g. Try to
re-pair in the WiZ App.