User's Manual

Getting Started
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9
Failed to connect due to a DNS error – Zippy successfully connected to a wireless access point but
was unable to connect to the Internet.
Possible causes: 1) Your Internet service provider is having a service outage
2) Your cable or DSL modem is turned off or is malfunctioning
3) The DHCP server on your access point has provided incorrect data (this is
rare).
Solutions: 1 and 2) Verify that you can access the Internet from a PC. If not, check the
status of your cable or DSL modem to see if it is receiving data from the
Internet. (Status lights are typically provided.) 3) ???
Failed to connect because you are unauthorized to access this network – Zippy could not
connect to the network because it requires a subscription service or hourly fee.
Note: After the first successful connection to a wireless network, Zippy IM will always attempt to
connect to networks it has previously connected to before attempting to connect to new networks.