User's Manual

Getting Started
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8
Trouble shooting:
No networks found – the device was unable to detect any wireless networks
Possible causes: 1) Your device is not in range of any wireless access points
2) Available access points are not broadcasting their SSID
Solutions: 1) Move closer to known wireless access points. Also, make sure that your
wireless access point is turned on and is functional.
2) Manually enter the SSID of the network in the space provided (the SSID
can be found in the setup/configuration page of the access point).
Unable to auto-connect – The device was able to detect one or more networks, but was unable to
automatically connect to any of them.
Possible causes: 1) You may have entered an invalid SSID (we will be able to detect this in a
future software load)
2) You may have entered an invalid WEP key
3) The Access Point has been configured to disable DHCP
4) The Internet connection may be down
5) The DHCP server may be providing incorrect network information (rare)
6) The only networks available are “for fee” Hotspots.
Solution: From the “Uh Oh” screen, select the network that you want to access. You
will be given a brief list of the possible reasons for the failure and a method to
correct the failure condition.
Failed to connect due to a DHCP error – Zippy was unable to connect to a wireless access point
Possible causes: 1) You may have entered an invalid SSID (we will be able to detect this in a
future software load)
2) You may have entered an invalid WEP key
3) The Access Point has been configured to disable DHCP
4) The DHCP server may be providing incorrect network information (rare)
Solution
1) From the DHCP error screen, press Next to verify the SSID and WEP
information.
2)
Verify that your Access Point has DHCP enabled. If not, enable it and re-
scan or press Next after verifying the SSID and WEP to enter the Static IP
configuration screen. The required information can be obtained from
your Access Point.