User Manual

Troubleshootin
g
Guide
Problem Possible Reason Solution
Device will not
switch on.
Hardware rese
t
switch is in th
e
wron
g
position.
Make sure the hardware reset
switch has not been moved to
the OFF position. If it has, move
it back to the ON position..
Battery is flat. Make sure that the battery is
properly charged. See
“Charging the Device” on
p
a
g
e 14 for mo
r
einforma
t
ion.
Bad reception. Folding antenna i
s
in closed or wron
g
position.
Car windows are
tinted, blocking
GPS reception.
Signal is weak in
this area.
Unfold the folding antenna and
make sure that it is parallel with
the ground, i.e. in a horizontal
position..
Use an external antenna.
Use an external antenna.
New Memory
Card doesn’t
work.
Screen is frozen,
or device is
behaving
strangely
I have a problem
with the
navigator
software.
I cannot play
music on the
device.
My music
appears to be
playing, but I
cannot hear it.
Card has not yet
been formatted
correctly.
Device is in need
of a reset.
Music may be the
wrong format
Music track(s)
may be corrupt.
Volume is set too
low.
Format card using FAT file
system
Perform a soft reset, or if
necessary a hard reset. See
“Resetting the Device” on
page 40 for more information.
For all Navigator related
questions, please refer to the
specific Navigator software
manual.
Make sure that all music is MP3,
WMA, or WAV format.
Make sure that the track plays
correctly on your computer.
Increase the volume.
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